Digital Transformation | News, how-tos, features, reviews, and videos
CIOs opting to hunker down and wait out COVID-19 should think again. By revving up their digital business strategies, they position themselves for growth when the pandemic subsides, say experts and CIOs.
Chatbot success hinges on the right NLP algorithms and regular upkeep, experts say. Here's how to ensure your chatbot initiative pays off.
Overhauling your product and services development and delivery process at the organizational level can help ensure digital success.
HCD is a design framework centered around end-user desires and needs. Implementing it can help your company design and deliver high-quality products and customer experiences.
The human experience is tied to the tangible results a company sees, such as increased customer loyalty, higher employee retention, and overall business performance. It’s time to start driving better customer experiences today.
Heineken South Africa Digital Transformation Director Natalie Jantjies was given a blank canvas to work up her strategy, and found 80 percent of the job was about people, not technology.
Will a promising new technology be truly transformative or destructively disruptive? Only due diligence will reveal the truth.
Rebatho Madiba, the acting CIO of South Africa's state-owned Transnet, drives digital transformation in the glare of the public spotlight.
To successfully implement digital transformation strategies, CIOs need to align with other business leaders. African CIOs focus on 3 key strategies for doing so.
An innovative initiative is only as successful as it is secure. Here's how CIOs are balancing risk-taking with risk aversion.
In the digital era, organizational change management is crucial to business success — far too crucial to be dogged by its misconceptions and false assumptions.
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