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TIAA built a new platform to accelerate the way it brings on new clients. The system, called Refactor, uses scaled agile, DevOps and domain-driven microservices.
The health insurer developed an artificial intelligence application to resolve claims, freeing up staff to focus on higher-level tasks, says CTO Claus Jensen, who plans to automate other processes.
Drowning in data it couldn't use, the University of North Texas System adopted an ambitious strategy to build a data-driven culture and the ability to apply analytics to every aspect of its operations.
Aaronu2019s CIO John Trainor has embraced a product approach to IT service delivery and is supporting the effort with an SD-WAN, machine learning and other modern technologies.
Using SAP Build Process Automation, China Grand Automotive Services Group Co., Ltd. accelerated and streamlined processes for its 700+ dealerships, saving time and costs while earning recognition for its innovation.
GEu2019s bold move to insource IT support and automate IT workflows has paid off in cost efficiencies and a vastly improved employee experience.
Business alignment and transparency matter but are CIOs achieving it? Are they putting in place business stakeholder meetings that enable real alignment?
As it entered the 21st century, Amway found that the new gig economy had brought with it an entirely new host of competitors and that the nature of the market itself was shifting as consumers increasingly engaged digitally. Its transformational journ
PSEG is using Amazon.comu2019s Alexa software to help consumers pay their bills and access account information via voice, part of a transformation to help the energy giant get closer to customers.
The Ivy League university knit together Drupal and Salesforce to create a university-wide system of engagement centered on the student experience.
With its five-platform digital strategy, Wyndham Hotels & Resorts improves the experiences of all its customers: guests, franchises, and internal team members. CIO Scott Strickland explains how.
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