Ace Hardware Corp. Pg. 82
Hardware, lawn and garden retailer
Oak Brook, Ill.
www.acehardware.com
Integrated franchised retail stores with customer loyalty and service program
Paul Ingevaldson, Senior VP of IT
Jay Heubner, Director of Application Development
Frank Murphy, Manager of Retail Technology Products
FY01 revenue: $2.9B
Employees: 5,093
Amazon.com Inc. Pg. 56
Online retailer
Seattle
www.amazon.com
Effective gathering and use of customer data
Richard L. Dalzell, CIO and Senior VP of Worldwide Architecture and Platform Software
FY01 revenue: $3.1B
Employees: 7,800
American Airlines Inc.
Commercial airline
Fort Worth, Texas
www.aa.com
Collaborative effort to integrate TWA systems and improve customer service, financial tracking and project management technologies
Monte Ford, Senior VP and CIO
FY01 revenue: $19B
Employees: 118,400
Arkansas Blue Cross and Blue Shield
Health care
Little Rock, Ark.
www.arkansasbluecross.com
Internal and external facing systems provide greater access to information
Joseph S. Smith, VP of Private Programs and CIO
Robert Heard, VP of Infrastructure Management
FY01 revenue: $910M
Employees: 2,200
Autobytel Inc.
Online automotive marketing company
Irvine, Calif.
www.autobytel.com
Extensive sharing of data between manufacturers, dealers and customers
Jeffrey Schwartz, President and CEO
Gary Leek, VP and CTO
FY01 revenue: $71M
Employees: 261
AutoTrader.com LLC
Online classifieds
Atlanta
www.autotrader.com
Extracts vehicle listings and images from many sources; installed online auction listing management tools
Brad Mohs, Senior VP and CTO
Stan Green, VP of Business Solutions
Greg Easterly, General Manager of Auctions
FY02 revenue: $110M
Employees: 500
Barton Malow Co.
Architecture and construction management
Southfield, Mich.
www.bartonmalow.com
Internal users receive e-mail, voice mail and faxes in a single electronic inbox
Phil Go, CIO
Lori Howlett, Senior VP
FY01 revenue: $1.2B
Employees: 1,800
Best Buy Co. Inc.
Consumer electronics
Eden Prairie, Minn.
www.bestbuy.com
Integrated point-of-sale, online and inventory management systems
Marc D. Gordon, Executive VP and CIO
FY01 revenue: $15.3B
Employees: 90,000
Boise Cascade Office Products Corp.
Office products
Itasca, Ill.
www.boiseoffice.com
Web portal integrates knowledge needed for all customer contacts, including e-commerce, field and telephone sales, and customer service
Christopher Milliken, CEO
Gary Massel, VP and CIO
FY01 revenue: $3.5B
Employees: 13,000
BP PLC Pgs. 40, 66
Oil and gas
London
www.bp.com
Unified systems after several large-scale mergers
John Leggate, Group VP and CIO
Phiroz P. Darukhanavala, VP and CTO
FY01 revenue: $174.2B
Employees: 107,200
Burlington Northern and Santa Fe Railway Co.
North American railroad
Fort Worth, Texas
www.bnsf.com
Customized CRM tool; provided single data entry point to manage and prioritize work orders; placed all HR and employee data online
Gregory F. Fox, VP of Technology Services and CIO
Craig Hill, VP of Mechanical and Value Engineering
FY01 revenue: $9.2B
Employees: 40,000
Cabot Corp. Pg. 74
Chemicals
Boston
www.cabot-corp.com
Established improvement team to unify and manage core business processes
Kennett Burnes, Chairman and CEO
Craig Bickel, VP and CIO
Peter Smith, Director of Business Process Improvement
FY01 revenue: $1.7B
Employees: 4,500
CalPERS (California Public Employees’ Retirement System)
Retirement benefits administrator
Sacramento, Calif.
www.calpers.ca.gov
Reduced CRM costs by deploying customer self-service systems; established connectivity for all enterprise systems
Jack Corrie, CIO
James H. Gomez, Deputy Executive Officer
Revenue: NA
Employees: 1,600
Cargill Inc. Pg. 56
Distributor
Wayzata, Minn.
www.cargill.com
Invested in high-end integration tools to maintain profits in low-margin industry
Lloyd B. Taylor, Corporate VP of IT
FY01 revenue: $49.4B
Employees: 90,000
Carnival Cruise Lines
Cruise vacations
Miami
www.carnivalcruiselines.com
Implemented e-procurement and revenue management systems; extended CRM platform to better collect and manage customer data
Myles Cyr, VP and CIO
Dwayne Warner, Staff VP of Strategic Automation
FY01 revenue: $4.5B (Carnival Corp.)
Employees: 25,000
Cemex S.A. de C.V.
International cement company
Monterrey, Mexico
www.cemex.com
Maintains GPS-enabled fleet of delivery trucks to track shipments and instantly change delivery parameters
Jose Luis Luna, CIO
Antonio Villalobos, Business Solutions Director
Homero Resendez, Business Process Center Director
FY01 revenue: $6.9B
Employees: 25,000
The Charles Schwab Corp.
Securities brokerage
San Francisco
www.schwab.com
Effective integration of customer information from various channels
Geoff Penney, Executive VP and CIO
Dawn G. Lepore, Vice Chairman of Technology and Administration
FY01 revenue: $4.4B
Employees: 19,600
Cisco Systems Inc.
Networking manufacturer
San Jose, Calif.
www.cisco.com
Established supplier portal project to integrate and automate supply chain
Brad Boston, Senior VP and CIO
FY01 revenue: $22.3B
Employees: 36,000
City of Houston
Municipal government
Houston
www.cityofhouston.gov
Consolidated emergency response call centers and telephony systems; installed scalable enterprise messaging system
J. Dennis Piper, CIO
FY01 revenue: $2.4B
Employees: 23,000
City of Phoenix
Municipal government
Phoenix
www.phoenix.gov
Built major IT infrastructure and integrated city functions without relying on outsourcing
Danny Murphy, CIO
FY02 revenue: $2.1B
Employees: 14,828
Colorado Department of Agriculture
State agency
Lakewood, Colo.
www.ag.state.co.us
Integrated disparate means of collecting and analyzing information; developed framework for departmental systems
John Picanso, CIO
Don Ament, Commissioner of Agriculture
FY01 assets: $7.2M
Employees: 300
Continental Airlines Inc.
Commercial airline
Houston
www.continental.com
Integrating and replacing existing accounting systems, consolidating hardware, and integrating more than 60 financial management systems
Janet Wejman, CIO
Dan Morales, Managing Director of Financial Systems
Bob Edwards, Staff VP of Technology
FY01 revenue: $8.9B
Employees: 48,000
Con-Way Transportation Pg. 74Services Inc.Transportation and services
Ann Arbor, Mich.
www.con-way.com
Data warehouse brought together all business activity from all business units; installed CRM system to maintain call activity and results for each customer interaction
Jacquelyn Barretta, VP of IS
FY01 revenue: $1.9B
Employees: 15,500
Corporate Express North American Office Products
Office products and furniture
Broomfield, Colo.
www.corporateexpress.com
Integrating e-procurement, product information management, ERP and warehouse management systems
Monty Sooter, Senior VP and CIO
Sandy McGregor, Director of IS
FY01 revenue: $5B
Employees: 14,300
Covisint LLC
B2B e-commerce
Southfield, Mich.
www.covisint.com
Hosts supplier management systems and private e-market for major suppliers
Kevin Vasconi, CTO
Mark Duhaime, Senior VP and General Manager of Strategic Sourcing
Revenue: NA
Employees: 355
Dell Computer Corp. Pg. 56
Computer hardware and services
Round Rock, Texas
www.dell.com
Integrated supply and demand for custom order configuration; installed global, Web-based tech support
Randy Mott, CIO
FY02 revenue: $31.2B
Employees: 34,600
Delphi Corp.
Mobile electronics, transportation components and system technology
Troy, Mich.
www.delphiauto.com
Using ERP to replace approximately 2,200 disparate applications to integrate finance, purchasing, production control and logistics, and HR
Peter Janak, VP and CIO
Gary Robertson, CTO
FY01 revenue: $26B
Employees: 195,000
Delta Air Lines Inc.
Commercial airline
Atlanta
www.delta.com
Major integration architecture and strategy tracks all aspects of business
Curtis Robb, Senior VP and CIO
FY01 revenue: $13.9B
Employees: 76,273
Digex Inc.
Managed hosting
Laurel, Md.
www.digex.com
CRM program revamped processes, tied marketing and sales to order management and client portal for real-time updates via the Web
Scott Carcillo, CIO, VP of IT and Services
George Kerns, Senior VP of Service Delivery and Operations
FY01 revenue: $214.4M
Employees: 1,393
DMC Stratex Networks Inc.
Wireless technology
San Jose, Calif.
www.stratexnet.com
Installed standardized solution to improve customer service, lower operating costs and decrease order cycle times
B. Lee Jones, CIO
FY02 revenue: $228.8M
Employees: 760The Dow Chemical Pgs. 40, 56
Co.
Chemicals
Midland, Mich.
www.dow.com
Integrated systems from acquired company in one year
David E. Kepler, Corporate VP of E-Business and CIO
Arnold Allemang, COO
FY01 revenue: $27.8B
Employees: 50,000
Duke Energy Corp.
Energy services
Charlotte, N.C.
www.duke-energy.com
Established data consolidation system to match output with market demand
Cecil O. Smith, CIO and Executive VP of Information Management
FY01 revenue: $60B
Employees: 24,000
Eastman Chemical Co.
Chemicals
Kingsport, Tenn.
www.eastman.com
Integrated four out of six recently acquired companies into Eastman’s network infrastructure and SAP R/3 system; others will be completed this year
Jerry Hale, CIO
Roger Mowen, Senior VP of Global Customer Service
FY01 revenue: $5.4B
Employees: 15,800
Edmunds.com Inc.
Automotive publishing
Santa Monica, Calif.
www.edmunds.com
Website tightly integrated with suppliers and partners
David Haupt, CIO
Revenue: NA
Employees: 165
Equifax Inc. Pg. 66
Consumer credit reporting
Atlanta
www.equifax.com
CRM integration project to gather data and present single customer view
Owen Flynn, Senior VP, Corporate VP and CTO
FY01 revenue: $1.1B
Employees: 5,000
Everdream Corp.
Computer services
Fremont, Calif.
www.everdream.com
Integrated CRM application into near-real-time data warehouse to facilitate desktop support for users
Peter Rive, Chief Architect and Director of IS Development
Shashin Vora, VP of Engineering
Assets: $20M
Employees: 120
Fairchild Semiconductor International Inc.
Semiconductor manufacturer
South Portland, Maine
www.fairchildsemi.com
Provides online product design information to partners and suppliers
John M. Watkins, Senior VP and CIO
William Whitmore, Enterprise Systems Director
Stephen Colucci, Business Systems Director
FY01 revenue: $1.4B
Employees: 10,000
FedEx Corp.
Transportation, e-commerce and supply chain management
Memphis, Tenn.
www.fedex.com
Added wireless capability to customer-facing package tracking and drop-off locator system
Robert B. Carter, EVP and CIO
Winn R. Stephenson, Senior VP of IT
FY01 revenue: $20B
Employees: 215,000
Flextronics International Inc.
Electronics manufacturing
Singapore
www.flextronics.com
Tightly integrated all elements of supply chain
Mike Webb, Senior VP of IT
FY02 revenue: $13.1B
Employees: 75,000
FMC Corp.
Chemicals
Philadelphia
www.fmc.com
Maintains direct connection with significant trading partners to automate commercial transactions
Edward Flynn, CIO
FY01 revenue: $2B
Employees: 6,000Foley & Lardner
Law firm
Milwaukee
www.foleylardner.com
Implemented client management system to select, develop and manage customer relationships
Douglas D. Caddell, CIO
Darrell R. Ohlhauser, COO
FY02 revenue: $453M
Employees: 2,800
General Electric Co.
Manufacturer and distributor
Fairfield, Conn.
www.ge.com
Maintains consistent e-business platform across business units
Gary M. Reiner, Senior VP and CIO
FY01 revenue: $125.9B
Employees: 310,000
General Motors Corp.
Vehicle manufacturer
Detroit
www.gm.com
Reduced legacy application portfolio by half in five years; provided single data model for all engineering efforts
Ralph J. Szygenda, Group VP and CIO
FY01 revenue: $177.3B
Employees: 362,000
The Goodyear Tire & Rubber Co.
Tires and rubber products
Akron, Ohio
www.goodyear.com
Expanding reach of company with integrated international growth
Eric A. Berg, VP of E-Commerce and CIO
FY01 revenue: $14.1B
Employees: 96,000
Harrah’s Entertainment Inc.
Entertainment, hospitality, gaming
Las Vegas
www.harrahs.com
Collects and uses repeat customer data with rewards program
John Boushy, CIO and Senior VP of Operations, Products and Services
Tim Stanley, VP of IT
David Richter, VP of Enterprise Systems Providers
FY01 revenue: $3.7B
Employees: 42,000
H.E. Butt Grocery Co.
Groceries
San Antonio
www.heb.com
Integrated along all aspects of supply chain, from suppliers and wholesalers to customers
Don Beaver, Senior VP of Information Solutions and CIO
FY01 revenue: $9B
Employees: 55,000
Henry Schein Inc.
Provider of health-care products and services
Melville, N.Y.
www.henryschein.com
Integrated sales and service software with order-entry process and intranet-based scheduling tool
Jim A. Harding, CIO
Michael Raccioppi, President of Medical Group
James Breslawski, President of Sullivan Schein Dental
FY01 revenue: $2.5B
Employees: 7,000
IBM Corp.
IT services, hardware and software
Armonk, N.Y.
www.ibm.com
Established secure and personalized Web portal for enterprise customers
Samuel J. Palmisano, President and CEO
Philip S. Thompson, VP of Business Transformation and CIO
FY01 revenue: $85.9B
Employees: 319,876
ILEX Oncology Inc.
Pharmaceutical
San Antonio
www.ilexoncology.com
Creating an enterprisewide database to manage the development of new cancer drugs
Michael T. Dwyer, Executive VP and CFO
Don York, Senior Director of IT
Steve Reeves, Senior Systems Engineer
FY01 revenue: $24.6M
Employees: 320
Independent Purchasing Cooperative Inc. (IPC)
Independent purchasing cooperative
Miami
www.ipcoop.com
Extranet analyzes and streamlines data within restaurant supply chain
George Labelle, Director of IS
Roger Trombino, VP and CFO
FY01 revenue: $1.5B
Employees: 35
Intel Corp.
Chip manufacturer
Santa Clara, Calif.
www.intel.com
Integrated manufacturing, distribution and sales processes
Douglas F. Busch, CIO
Prasad Rampalli, VP and Director of Enterprise Business Computing
FY01 revenue: $26.5B
Employees: 83,000
Johnson Controls Inc.
Auto interiors and building controls
Milwaukee
www.johnsoncontrols.com
Establishing knowledge-based integration to provide custom products
Subhash Valanju, VP and CIO
FY01 revenue: $18.4B
Employees: 112,000
J.P. Morgan Chase & Co. Pg. 66
Financial services
New York City
www.jpmorganchase.com
Integrated existing customer-related applications into single platform; integrated midoffice production processes
John E. Gage, Senior VP for Chase Business Services
Richard J. Thompson, Financial Director of MIS Strategic Architecture
Charles Defelice, VP of Customer Profitability
FY01 revenue: $30B
Employees: 97,000
Kirkpatrick & Lockhart LLP
Law firm
Pittsburgh
www.kl.com
Integration across all platforms in all locations; integrated HR applications; connected financial information
Steven W. Agnoli, CIO
Michael J. Sullivan, COO
FY01 revenue: $260M
Employees: 1,600
Krispy Kreme Doughnut Corp.
Doughnut manufacturer and retailer
Winston-Salem, N.C.
www.krispykreme.com
Web portal provides single point of entry to all company information; implemented online order-entry system
Frank Hood, CIO
John Tate, COO
FY02 revenue: $394.4M
Employees: 3,200
Lands’ End Inc.
Apparel
Dodgeville, Wis.
www.landsend.com
Provides efficient capture and use of customer data regardless of sales channel
Frank Giannantonio, Senior VP and CIO
FY02 revenue: $1.6B
Employees: 9,800
Lifespan
Health care
Providence, R.I.
www.lifespan.org
Established secure, Web-based browser that provides caregiver and patient data, and clinical testing results from three affiliate hospitals via single data repository
Carole Cotter, Senior VP and CIO
Fred Macri, Senior VP of Shared Services
FY01 revenue: $1.3B
Employees: 15,192
Maricopa County Community College District
Higher education
Tempe, Ariz.
www.maricopa.edu
Collaborative of community colleges providing students with single transcript and bill
Earl Monsour, CIO of Chandler-Gilbert Community College
Ron Bleed, Vice Chancellor of IT Services
James DeVere, Director of Strategic IT
FY02 budget: $689.5M
Employees: 3,900
Maricopa County Integrated Criminal Justice Information Systems Agency
Criminal justice technology
Phoenix
www.maricopa.gov
Undergoing major integration project to link law enforcement agencies throughout county
Larry Bernosky, Manager of Data Integration
John Doktor, Director
FY02 budget: $140M
Employees: 6,765
Marketron Inc. (formerly called BuyMedia)
Media
Burlingame, Calif.
www.marketron.com
Enabled radio and TV stations to export and transmit invoice data to website via XML for electronic distribution to advertising agencies
Keith Winter, COO
Bob Winters, VP of Product Development
Sid Knight, VP of Systems Development
FY01 revenue: $20M
Employees: 220
Menlo Worldwide LLC
Global supply chain management and solutions
Redwood City, Calif.
www.menloworldwide.com
Replacing global systems to bring business into single application environment
Ron Berger, Managing Director
Ed Feitzinger, Senior VP of Menlo Worldwide Technologies
FY01 revenue: $2.9B
Employees: 11,700
MetLife (Metropolitan Pgs. 40, 46Life Insurance Co.)Financial services
New York City
www.metlife.com
Integrated ledger system for acquired companies and different business units
Robert H. Benmosche, Chairman and CEO
Daniel J. Cavanagh, Executive VP of Operations and IT
FY01 revenue: $32.5B
Employees: 46,154
National City Corp. Pgs. 40, 74
Banking and investments
Cleveland
www.nationalcity.com
Connected front-end systems to back-end data through standardized, reusable APIs accessed through shared messaging infrastructure
James Hughes, Executive VP and CIO
H. Anthony Hai, Senior VP and Director of Project Services
FY01 revenue: $6.2B
Employees: 32,360
NestlŽ USA
Consumer food products
Glendale, Calif.
www.nestleusa.com
Order-to-cash system helps manage order entry, inventory and receipts; demand and supply planning ensures timely supply of products; trade management impacts overall forecasting
Jeri Dunn, CIO
Dick Ramage, VP of Supply Chain
FY01 sales: $8.1B
Employees: 16,000
Nistevo Corp.
Software
Eden Prairie, Minn.
www.nistevo.com
Provides network for customers to collaborate on shipments and containers
Mike Campbell, Director of IT Services
Revenue: NA
Employees: 65
Nortel Networks Corp.
Solutions provider
Brampton, Ontario
www.nortelnetworks.com
Implemented global EAI; customer integration initiative allows for greater customer interaction; supply chain integration connects manufacturers, OEMs and suppliers
Richard Ricks, CIO
Chahram Bolouri, President of Global Customer Care and Supply Chain Operations
FY01 revenue: $17.5B
Employees: 47,000
Northrop Grumman Corp.
Defense electronics, shipbuilding, IT and integrated systems
Los Angeles
www.northropgrumman.com
Used IT shared services model to incorporate systems from two acquisitions, including integrating networks, data centers, help desks and e-mail systems
Thomas W. Shelman, VP and CIO
Rapheal Holder, VP of Shared Services Operations
FY01 revenue: $13.6B
Employees: 97,000
O’Reilly Automotive Inc.
Automotive retailer and wholesaler
Springfield, Mo.
www.oreillyauto.com
Integrated inventory systems from 10 distribution facilities and approximately 900 retail and wholesale locations
Greg Henslee, Copresident
Mike Williams, VP of IS
FY01 revenue: $66.4M
Employees: 13,250
Organisation for the Prohibition of Chemical Weapons
Prohibition of chemical weapons The Hague, Netherlands
www.opcw.org
Implemented relational database-centric solution that pools multinational chemical weapon data with inspection work
Stefan Zutt, Head of IS
Herbert Schulz, Director of Administration Division
Horst Reeps, Director of Verification Division
FY02 budget: $61.2M
Employees: 507
PacifiCare Health Systems Inc.
Health care
Santa Ana, Calif.
www.pacificare.com
Implementing enterprise integration project that incorporates legacy systems
Maria Fitzpatrick, Senior VP and CIO
Mike Caretto, VP of Technology Architecture and Planning
FY01 revenue: $11.8B
Employees: 8,025
Parker Hannifin Corp.
Motion control systems
Cleveland
www.parker.com
Web-based portal facilitates contact with customers, distributors and suppliers
William Eline, Current VP and CIO
John White, Retired VP and CIO
Robert McAdoo, Director of Business Systems
FY01 revenue: $6B
Employees: 40,000
Pennsylvania Department of Environmental Protection
Regulatory authority
Harrisburg, Pa.
www.dep.state.pa.us
Integrated information silos across numerous statewide agencies
Karen Bassett, CIO
David E. Hess, Secretary
FY01 budget: $794.4M
Employees: 3,000
Pirelli S.p.A.
Tires and rubber products
Milan, Italy
www.us.pirelli.com
Completed enterprise integration project to improve order times and profitability
Dario Scagliotti, CIO
Carlo Buora, CFO and General Manager
Giovanni Ferrario, COO and General Manager
FY01 revenue: $7B
Employees: 41,900
PolyOne Corp.
Polymer products and services
Cleveland
www.polyone.com
Consolidated different business units onto single SAP platform
Thomas A. Waltermire, Chairman, President and CEO
Kenneth M. Smith, VP and CIO
FY01 revenue: $2.7B
Employees: 8,000
The Procter & Gamble Co. Pg. 66
Consumer packaged goods manufacturer
Cincinnati
www.pg.com
Extensive supply chain integration with major retailers and wholesalers
Stephen N. David, CIO and B2B Officer
FY01 revenue: $39B
Employees: 106,000
Quaker Chemical Pgs. 40, 82Corp.
Specialty chemicals
Conshohocken, Pa.
www.quakerchem.com
Deployed intranet/extranet system to provide employee, customer, supplier and partner access to enterprise business applications
Irving Tyler, CIO
Ian Clark, VP and Global Industry Leader for Metalworking
Mark Harris, VP and Global Industry Leader for Steel/Fluid
FY01 revenue: $251M
Employees: 965
Raytheon Co.
Defense electronics
Lexington, Mass.
www.raytheon.com
Maintains consistent platform strategy with steady flow of mergers and acquisitions
Rebecca Rhoads, VP and CIO
Sheila Charif, VP of Enterprise Applications
FY01 revenue: $16.9B
Employees: 79,000
Roadway Express Inc.
Less-than-truckload motor carrier
Akron, Ohio
www.roadway.com
Developed cost-effective two-way messaging and vehicle-tracking system for pickup and delivery operations
Robert W. Obee, VP and CIO
John D. Bronneck, VP of Operations
James R. Rowe, Assistant VP of Operations, Planning and Engineering
FY01 revenue: $2.8B
Employees: 26,100
Royal Bank of Canada Pgs. 40, 66
Financial services
Toronto
www.rbc.com
Consolidated customer data into single, well-organized data warehouse
Martin J. Lippert, Vice Chairman and CIO
John Joyce, Executive VP of Common Technology and Operation
FY01 revenue: $14.7B
Employees: 60,000
Ryder System Inc.
Transportation and logistics
Miami
www.ryder.com
Developed a KM center that links sales and marketing with operations and supply chain management
Eduardo Vital, Executive VP of IT Services and CIO
FY01 revenue: $5.1B
Employees: 30,000
Sabre Inc.
Online travel services provider
Southlake, Texas
www.sabre.com
Integrated supplier data from numerous sources on single e-commerce platform
Carol A. Kelly, Senior VP and CIO
FY01 revenue: $2.1B
Employees: 7,000
Smurfit-Stone Container Corp.
Paperboard packaging
Chicago
www.smurfit-stone.com
Aggregates production demand information from multiple customers to better predict production
Jim Burdiss, VP and CIO
FY01 revenue: $8.4B
Employees: 38,500
Solectron Corp. Pg. 82
Electronics design, manufacturing, repair and supply chain management
Milpitas, Calif.
www.solectron.com
Integrated supply chain to provide visibility to suppliers and customers
Bud Mathaisel, Corporate VP and CIO
FY01 revenue: $18.7B
Employees: 73,000
Solutia Inc.
Specialty materials and services
St. Louis
www.solutia.com
Integrated process control systems including more than 60 servers and hundreds of applications
John C. Hunter, Chairman and CEO
Johnnie M. Foster, VP and CIO
FY01 revenue: $2.8B
Employees: 9,000
Staples Inc. Pgs. 40, 56
Office supplies
Framingham, Mass.
www.staples.com
Enterprisewide integration involving website, point-of-sale system, order management system, distribution system and supply chain
Paul Gaffney, CIO
Brian Light, EVP of Business Delivery
Jay Baitler, SVP of Contract Division
FY01 revenue: $10.7B
Employees: 51,000
State of Ohio
State government
Columbus, Ohio
www.ohio.gov
Has state agencies working together on IT initiatives; providing single point of online entry for state services
Greg Jackson, Asst. Director and CIO
FY01 revenue: $21.3B
Employees: 60,611
State Street Corp.
Investment servicing, investment management, research and trading
Boston
www.statestreet.com
Established portfolio of multicurrency transaction-processing applications to provide single window to global information
John A. Fiore, CIO and Executive VP
FY01 revenue: $3.9B
Employees: 19,000
The Toro Co.
Outdoor maintenance products
Bloomington, Minn.
www.toro.com
Implemented data warehouse for analytical reporting; established B2B initiative to connect dealers, distributors and customers
Michael Drazan, VP of Corporate IS
FY01 revenue: $1.4B
Employees: 5,000
TruServ Corp.
Hardware
Chicago
www.truevalue.com
Developing integrated networks with retail outlets to compete with larger chains
Neil Hastie, Senior VP and CIO
Eric Lane, Director of E-Business
FY01 revenue: $2.6B
Employees: 3,965
UNICEF (United Nations Children’s Fund)
Nonprofit for the survival, protection and development of children
New York City
www.unicef.org
Implemented repository for critical application integration meta-data, including communications and error-handling protocols
Andre Spatz, CIO
Ellen Yaffe, CFO
FY01 revenue: $1.2B
Employees: 7,500
Unisys Corp.
IT services
Blue Bell, Pa.
www.unisys.com
Assembled HR data, integrated financial and accounting information; tied in sales-force automation
John C. Carrow, VP and CIO
Upinder Phanda, VP of Cornerstone and Global Systems Administration
FY01 revenue: $6B
Employees: 37,000
UPS (United Parcel Service of America Inc.)
Distribution
Atlanta
www.ups.com
Established data-centric enterprise integration accessed by shared messaging infrastructure
Ken Lacy, Senior VP and CIO
FY01 revenue: $30.6B
Employees: 370,000
U.S. Joint Forces Pg. 26Command Joint military support
Norfolk, Va.
www.jfcom.mil
Developed process to bring together numerous integration and transformation projects with input from government, industry, academic organizations and coalition partners
Maj. Gen. Dean Cash, Director of Concept Development and Experimentation
David Ozolek, Assistant Director of Joint Experimentation
Annette Ratzenberger, Chief of Engineering and Experimentation
Revenue: NA
Employees: 2,300
USAA
Financial services
San Antonio
www.usaa.com
Developed strategic enterprise IT architecture and governance process
Stephen E. Yates, President of IT
FY01 revenue: $9B
Employees: 21,859
The Vanguard Group Inc.
Investment management
Malvern, Pa.
www.vanguard.com
Integrated customer contact channels; set up enterprise database for single client view
Mortimer J. Buckley, Principal of IT
Assets: $600B
Employees: 10,500
Virginia Department of Alcoholic Beverage Control
Alcohol distribution retail and enforcement
Richmond, Va.
www.abc.state.va.us
Integrating people and processes to heal tenuous relations between IT and clients
Chris Saneda, CIO
Ron Layne, CFO
FY01 revenue: $340M
Employees: 2,000
Wal-Mart Stores Inc.
Retail chain
Bentonville, Ark.
www.walmartstores.com
RetailLink system links distribution systems with suppliers
Kevin Turner, Executive VP of IS and CIO
FY02 revenue: $217.8B
Employees: 1.3M
Waste Management Inc. Pg. 66
Waste collection, disposal and recycling
Houston
www.wm.com
Standardizing business processes across 1,500 locations; using revenue management system to standardize more than 800 customer databases
Thomas L. Smith, Senior VP of IT and CIO
FY01 revenue: $11.3B
Employees: 55,000
Wells Fargo & Co. Pg. 56
Community banking
San Francisco
www.wellsfargo.com
Integrated information to provide real-time view of customer relationships across all business units
C. Webb Edwards, CEO of Wells Fargo Services Co.
FY01 revenue: $20.2B
Employees: 120,000
Wyndham International Inc.
Luxury hotel and resort operator
Dallas
www.wyndham.com
Brought together business systems to provide easier guest access, personalization and integrated framework to support customer profiles
Fred J. Kleisner, Chairman and CEO
Mark F. Hedley, Senior VP and CTO
FY01 revenue: $2.1B
Employees: 26,000
