Artificial Intelligence

Can ‘things’ be social?

What will be the impact of IoT and AI to the customer experience, today and tomorrow?

Automation technologies, robotics and artificial intelligence in the workforce

Automation has already started to reshape every company's workforce, including yours.

Inside the ‘Magic Lab’ where robots learn how to manipulate our emotions

The ‘A’ in AI needs to be for accountability

AI as a way to overcome cognitive bias in physicians

Generative AI, large language models (LLMs), and AI service management (AISM) have the potential to redefine the entire ESM sector completely.

AI as a way to overcome cognitive bias in physicians

Clinical judgement by physicians is often clouded by certain cognitive biases. AI holds the promise of being able to overcome these biases and deliver medical recommendations that are consistent and more accurate than is seen currently.

How computational linguistics went from Cold War communications to transforming enterprise work

How has computational linguistics evolved and transformed for enterprises today?

Will AI really replace all our jobs?

The robots are indeed coming. But should we really be scared?

The growing impact of artificial intelligence on workplace collaboration

Digital workplace technologies and strategies are making enterprises more conversational and smarter.

Why AI is crucial to cyber security

Threat detection is certainly a main focus of today's AI and machine learning technology push. Not only can it monitor human behavior, it can detect things that aren't quite right and sound an alert.

Robots aren’t coming – they’re already here

Robotics and AI are presenting technologists with an opportunity to have a Steve Jobs moment.