Digital Transformation

How Verizon designs customer-valued chatbots

With AI fast becoming the new UI, Verizon is continually honing two customer-facing chatbots for everything from device troubleshooting to technician updates.

XaaS success: Proving the value of ‘everything as a service’

CIOs are consumerizing IT in new ways, including rolling out self-service analytics and proof-of-concept-as-a-service solutions. Welcome to the age of XaaS.

Why CIO tenures in Australia are getting shorter

Common (and avoidable) divestiture headaches

Nearly 9 out of 10 companies plan to divest assets in the next two years, but effectively executing a divestiture from an IT perspective can be a complex and challenging process. These are a few of the common software headaches companies run into whe

How Data School Australia aims to train next generation of data analysts

How Data School Australia aims to train next generation of data analysts

Carhartt’s digital transformation puts the customer first

Workwear retailer Carhartt launched its digital transformation by making its ecommerce platform more accessible, reliable, and customer-centric.

“Every toxic quality of tech” found in job ad for Sydney-based role

AustCyber: Time to ‘harmonise’ bamboozling government cyber advice

Digital transformation can solve some of the world’s biggest problems

At Cisco Live, Cisco rewarded three global problem solvers that aim to use to technology to make the world a better place -- Liberty Mechatronics, Neopenda, and dot Learn.

Ensuring your customer feedback loops are built to change

How enterprises are growing customer feedback loops to enhance their bottom lines.