Digital Transformation

Domain rolls out VR training: ‘role plays won’t ever cut it again’

6 ways ITSM automation is changing business

Automation helps organizations eliminate defects and redundancies, freeing up staff for higher-value work. Here are six ways businesses are taking advantage of automation for IT service management.

4 fundamentals of data analytics for digital transformation

And why siloed data scientists could soon be a thing of the past.

Innovation reboot: Small, practical digital transformation initiatives preferred

Innovation remains one of the key drivers of digital transformation, but today's initiatives may be smaller and more targeted.

Most CIOs have CEO ambitions, survey finds

Outside IT providers can help retailers develop systems that can predict conditions, optimize routes, and create merchandising strategies to better connect with consumers.

Most CIOs have CEO ambitions, survey finds

Sydney Water CIO: Risk and courage are my best friends

5 chatbot strategy mistakes — and how to avoid them

Chatbots are fast becoming a common solution for customer and end-user communications. But many chatbot strategies are missing the mark.

What it takes to be a true transformational CIO

The CIO role has undergone significant change as organizations transition into digital enterprises. Hereu2019s how to move beyond being an operational leader.

Parliament passes permanent My Health Record deletion provision

Sydney train travellers can now tap card across network