IT Operations

IAG head of digital: Don’t cross the creep line

Why outsourced call center roles are coming back onshore

A shift in focus from cost containment to customer experience and advanced technology adoption is causing more enterprises to move more contact center roles onshore, according to recent research by the Everest Group

Census outage caused by DoS attacks says ABS

Q&A: AGL CIO Simon Moorfield

Pitcher Partners change their chat

Integrators sought for $1 billion welfare payment system transformation

U.S. IT employment grows, with IT services jobs leading the way

CompTIA labor data indicates that digital transformation will drive employment, automation will have a greater impact on U.S. jobs than offshoring and IT outsourcing job growth will outpace corporate IT roles.

How to benchmark your IT outsourcing vendor management skills

Alsbridgeu2019s Jeff Augustin discusses vendor management and governance practices that help IT organizations gauge their effectiveness in service delivery management and general strategy.

Macquarie Bank competing with ‘the last app you used’, says digital architect

Australian firms face growing cyber litigation threat