Digital Transformation | News, how-tos, features, reviews, and videos
Learn how IT leaders in award-winning organizations are reimagining products and services for a new era of customer and employee engagement.
CX has become a key factor for company success, and CIOs are rethinking operations and organizational culture to ensure customers remain squarely in focus with everything IT does.
Amid pandemic shutdowns, the Jack Daniels purveyor doubled down on digital asset management to sell its spirits online, earning CIO Tim Nall a seat at the executive table.
With the COVID-19 pandemic as a catalyst, the pharmaceutical company has accelerated its digital transformation to manage its operations and supply chain more effectively.
Challenged with a legacy, siloed customer engagement solution, BSH turned to SAP for partnering in its customer experience revolution.
Walmart, Ally Financial, and Raytheon are among the wide range of companies that have moved rapidly to build out new digital services to accommodate customer preferences.
CIO Roshan Navagamuwa explains how a software engineering culture and four-layer architecture are helping $268B CVS Health become the world's leading health solutions company.
The quick-service chain rolls out AI-assisted call center software to help humans focus more on making and delivering its pizzas.
How citizen developers will help IT leaders usher in a new era of innovation, speed, and collaboration in application development.
S/4HANA is not just a technical upgrade; itu2019s a business transformation. Let that guide your approach.
The railcar pooling company learned the importance of knowledge management when it replaced an on-premises SAP system with Oracle in the cloud.
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