Artificial Intelligence

Generative AI: The CIO’s Apollo moment 

Knowledge graphs: the missing link in enterprise AI

To gain competitive advantage from gen AI, enterprises need to be able to add their own expertise to off-the-shelf systems. Yet standard enterprise data stores aren't a good fit to train large language models.

AI poised to overhaul the customer journey

Concierges and other AI tools will take recommendations and post-sales support to new levels of customization, with some consumers allowing AI shoppers to purchase for them.

How to prioritize AI initiatives: A strategic framework for maximizing ROI

Sharply rising IT costs have CIOs threading the needle on innovation

Suncor is legally required to charge tax on intercompany transactions, including those with companies outside of its control. To comply with this obligation, Suncor has developed the Intercompany Tax Automation (ITC) solution using SAP Business AI &a

Sharply rising IT costs have CIOs threading the needle on innovation

AI investments will partly drive a projected 10% bump in IT spending this year, but price hikes of nearly 9% in the cloud and other areas will play a larger role in leaving many CIOs with difficult choices.

14 things keeping IT leaders up at night

The CIO’s rise to prominence has led to high-profile responsibilities that — when coupled with the pace of technology and business change — bring more stress to the role than ever before.

29% of CDOs don’t see a future in the position

While many chief data officers see the role as a temporary one, others worry about the evolution of the position in the age of AI.

Cost concerns put CIOs’ AI strategies on edge

Price unpredictability and other cost concerns are proving to be significant barriers to AI adoption for many IT leaders, with outcomes and ROI weighing in the balance.

3 promises every CIO should keep in 2025

Based on what they learned after confronting surprises in 2024, many CIOs now know what they need to do going forward. But how many have committed to action?

Gen AI ROI falls short of expectations, but belief persists

A new Deloitte survey shows ROI on gen AI is not coming as quickly as hoped, but interest and excitement remain high. Nevertheless, CIOs need to identify and overcome barriers to large-scale deployment.