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It is "The Age of the Customer", firms must master the flow of customer data, collect and analyze it to build differentiation and loyalty and ultimiately improve the customer experience. To do this, companies need the enterprise architect (
Infosys whistleblower Jack Palmer has gone public with details of his assertion that the Indian outsourcer willfully violated U.S. immigration and tax laws to increase profit, by soliciting B-1 visas instead of H-1B visas for Indian employees. Meanwh
CRM systems are a reflection of the sales and marketing team. So when both are broken, should you fix the CRM first, or fix the organization first? The answer: Yes.
As Google+ attracts more users, businesses need to be wary of its implications within the enterprise. Here are five tips from a legal expert to help your company navigate the new Google+ waters.
In today’s fast-paced global economy, examples of how empowered customers and citizens use social technology to influence everything from brands to governments are all around us.
In a bid to ensure business continuity DHFL outsourced their primary datacenter to IBM and propped up its security posture.
When Boston mobster James "Whitey" Bulger recently was captured in California after 16 years on the lam, investigators found him to be living comfortably, at least in the financial sense, with $800,000 in cash stashed in his rent-controlled
For all their verbiage and legalese, outsourcing contracts can be surprisingly general and vague, leading to disputes between outsourcer and customer. To quickly resolve conflicts--and avoid costly litigation--consider the following six recommendatio
With 3G enabled-Lenovo netbooks, the companyu2019s 800-strong salesforce in India can now send sales reports on the go.
Social Intelligence, a California-based startup that conducts background checks on employees' social networking activity, claims to protect job seekers' privacy on the Web and to limit employers' exposure to employment discrimination s
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