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Amid a week of economic meetings between top U.S. and Chinese officials, lawmakers hear warnings about escalating costs of theft of U.S. firms' intellectual property.
From attracting new customers with online marketing to recruiting employees, business owners, managers and video experts discuss how video can benefit your organization.
There are many ways to connect with customers, but which ways are the most effective? Business owners and managers as well as customer relationship experts share their tips on how and where to best engage with existing and prospective customers.rn
Microsoft eventually learned that you can't win a battle against the government. Google appears poised to learn the same lesson. The difference: Google's fight goes well beyond separating a browser from an operating system and involves ille
The BYOD policy at a California law firm earned the CIO the nickname of Big Brother. However, the sarcasm stopped when he sprang into action and saved the day when an attorney's smartphone was swiped. The case represents the love-hate relationsh
Vague policies, rogue apps, zombie phones can doom even the best 'Bring Your Own Device' intentions. But the good news is it's not too late to make game-changing adjustments.
Hackers are stealing credit card and other sensitive information from ecommerce sites. To protect (and reassure) your customers, it's imperative to know how to protect your ebusiness and your sensitive customer data. Ecommerce and security exper
Most governments and some organizations are using IT to play Big Brother. Are technological advancements and legislative indifference pushing privacy to extinction?
Surveying your customer base is an essential best practice for customer service and support teams alike. But the survey is a medieval construct. Here's how to get a 21st century view of customer satisfaction.
Installing a customer feedback system alone won't get your business what it needs. Customer experience is more than just measuring satisfaction. Here are some real-life lessons learned from doing it the wrong way.
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