Digital Transformation | News, how-tos, features, reviews, and videos
Strong data analytics is a digital business imperative u2014 and it all begins with data governance, the right strategy and an emphasis on data-conscious culture.
CIOs who scrambled to support remote workforces during the COVID-19 pandemic are padding their digital operating models with practices and tools geared for digital transformation.
Launching an impactful project doesn't have to break your budget. Here are seven performance-boosting initiatives to push your organization forward u2014 even in lean times.
As CIOs head into uncertain economic times, operational efficiency again takes center stage. Here's how to streamline IT operations and trim budget while still fueling business growth.
A critical part of the “connected agent” strategy includes easy access to SMEs with a user experience that is simple…and AI is a core component.
Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest.
Determined to find opportunity in the COVID aftermath, boards are leaning in with more management support in addition to their usual strategic oversight. Navigating the post-pandemic world will amplify IT leadership in agility and innovation.
The digital journey may be rife with timelines and launch dates, but the overall goal is much loftier: To develop an organization that is more responsive to change u2014 not as an event but as an ongoing reality.
The coronavirus crisis has upended operations as we knew them. To meet the challenge, CIOs must channel a lean startup mentality and rethink their approaches to managing IT.
CIOs use digital KPIs to gauge the impact of digital business initiatives. The KPIs also recalibrate digital models based on value and performance.
Retailers looking to develop new customer experiences need to make artificial intelligence part of their digital transformation plans or risk falling further behind.
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