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While Batman and Superman are slugging it out on the big screen, 122 CISOs from across the countryu2019s top IT companies are engaged in a battle of their own. These u201cun-caped crusadersu201d have formed a vigilante group to collaborate and take o
Most project manager candidates can talk about their strengths and skills, but those who ultimately land the job are prepared to answer these difficult PM questions.
A cyber-attack hits you out of the blue u2013 a sucker punch youu2019ll never see coming. EY India's Cyber Resilience War Game stress tests an organizationu2019s incident response, putting its cyber-disaster preparedness through an acid test by
Outsourcing the management of outsourcers has been a controversial approach in the past, but the increased demands of IT service management may be too much for some IT groups to handle themselves.
SKS Microfinance implements a mobility solution to minimize the time spent in performing administrative tasks so that their field officers can visit the underprivileged and help them in work their way out of poverty.u00a0u00a0
Robotics strangely conjures up apocalyptic images of bots going berserk or simply putting us out of jobs. The key lies not in ceding controls to robots, but collaborating with them. Enter: The co-bot.
Implementing an IT infrastructure library (ITIL) can help organizations trying to get a better handle on IT services and resources. But ITIL's just a framework. One size does not fit all. In fact, you might not need it at all Here are seven ques
Apple's new @AppleSupport Twitter account provides basic tech support 15 hours day. The company quickly racked up more than 125,000 followers and posted 2,400 tweets during its first day.
I know you've been on the edge of your seat waiting to find out what Martin Short has to do with ITIL/ITSM. The wait is over. I'm back from Las Vegas and I have an answer for you -- nothing.
A high-quality, self-service knowledge base search can help users help themselves and ease pressure on your IT department.rn
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