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When well-executed, ITIL can focus an IT organization on business strategy. But ITIL's processes are only effective if your staff adopts them.
A new survey says that companies are using experience and IT systems to cut compliance costs, but that auditing services are still expensive.
Noncompliance is a fact of life as the list of security and privacy regulations grows. The key is knowing how to comply just enough so that you don't waste your time or bankrupt your company.
How to increase SOA project satisfaction.
The new update to the IT Infrastructure Library could help you improve IT-business alignment and change your focus from nfire fighting to service delivery.
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