Industry

Simply the best: Celebrating IT innovation at CIO 100 Symposium & Awards August 14-16 in Southern California

Bajaj Allianz’s KV Dipu reveals the power of customer experience

“Our customer grievance ratio dipped by 83% as we shifted to digital tools,” says K V Dipu, highlighting the impact of digital adoption.

Atlantic Health streamlines insurance authorization with intelligent automation

To ensure more timely patient care, Atlantic Health System has expedited the intricate process of obtaining prior authorizations for diagnostics by reimagining its business processes with intelligent automation at the core.

MoneyGram profits from mainframe move to multicloud

To stave off digital upstarts and capitalize on opportunities enabled by the cloud, the international money transfer company’s digital transformation is paying dividends and opening up new lines of revenue.

Examining Mr Price Group’s search to modernize

As CIO of South African fashion-value retailer Mr Price Group, Kim Sim has to keep up with emerging tools and technologies so a decades-old business can modernize operations.

The top 10 IT outsourcing service providers

Accenture maintained its hold at the top of the IT service provider market, as TCS inched to No. 2 and CapGemini leapfrogged to No. 6 in a year marked by a more incremental approach to modernization, according to Everest Group’s 7th annual rank

Accenture to invest $3 billion in AI

Two months after announcing massive staff cuts, consulting firm Accenture pledges to spend $3 billion on developing AI expertise and credentials, through hiring, acquisitions and more.

CDO Deepak Sharma on banking IT success

With close to three decades of experience in consumer services, telecom, and banking, the chief digital officer at Kotak Mahindra Bank reveals what it takes to become a successful business-technology leader.

The four-way test: Find the answers to better IT leadership at FutureIT Chicago

Oshkosh CIO Anu Khare on IT’s pursuit of value

The specialty truck maker’s IT chief sees tech-enabled transformation being fueled by a relentless focus on strategic fit and customer value — and passionate business involvement.