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As CIOs become more strategic business leaders, they’re faced with increased responsibility to not only leverage new technologies to deliver value, but be an example of empathy.
A year since ChatGPT burst on the scene, and despite demonstrable benefits, IT leaders have yet to go all in on gen AI, choosing instead to proceed with caution.
Strong sales are essential. IT should do all it can to help sales teams meet and exceed their goals.
Even as business drivers for transformation evolve, some things stay the same — and that includes the outcome-derailing habits CIOs too often fall prey to. Here’s how to right yourself for the next wave.
CIOs working with C-suite colleagues need to develop a 'Digital Halo' strategy, to create new customer value experiences, increase margins, and enhance shareholder wealth.
From adopting customer-centric mindsets to embracing product-based approaches, CIOs are reimagining IT structures and strategies to better fuel continuous business transformation.
Accelerating AI capabilities underscore the need for ethics frameworks to help guide the design and development of all technologies. Here’s how to put ethics into action and ensure your efforts have an impact.
Ben Peterson, head of People Product, shares how the Fortune One retailer went from vision to viable with its gen AI My Assistant in sixty days.
As we near the first anniversary of ChatGPT’s public release, IT leaders are pushing forward gen AI pilots and production use of a technology viewed to be industry-redefining — and shrouded by unknowns.
With a focus on providing exceptional customer service and generating initiatives to modernize the business, Nationale-Nederlanden is seeing the benefits of digitalizing all its sales and after-sales processes — part of a broadscale transformat
Despite strategic alignment among IT and business leaders, technical and transformational initiatives still fall flat at an unacceptable rate. Here’s how IT can learn from its mistakes.
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