Artificial Intelligence

Reed Smith turns to AI for lawyer staffing solution

The legal firm’s Smart Resourcing tool helps balance workloads and ensure partners find associates with the right skills and experience, while empowering employees to make connections across the firm’s global footprint.

Toyota transforms IT service desk with gen AI

To help promote insourcing and quality control, Toyota Motor North America is leveraging generative AI for HR and IT service desk requests.

6 generative AI hazards IT leaders should avoid

The opportunities to use generative AI will greatly vary for each organization, but the ways it can go wrong are turning out to be fairly universal.

LexisNexis rises to the generative AI challenge

With generative AI, the legal information services giant faces its most formidable disruptor yet. That’s why CTO Jeff Reihl is embracing and enhancing the technology swiftly to keep in front of the competition.

MENA IT Spending to Grow 4% in 2024

Experts are predicting Generative AI will boost productivity. Here’s what that might look like for knowledge workers

MENA IT Spending to Grow 4% in 2024

Steps Gerresheimer takes to transform its IT

CIO Zafer Nalbant explains what the medical packaging manufacturer does to modernize its IT through AI, automation, and hybrid cloud.

Air Force CDAIO Eileen Vidrine on leading top-flight AI operations

The newly appointed chief AI officer is charged with leading the US Air and Space Force’s development and use of AI to gain a strategic advantage over adversaries. Here she shares what it takes to succeed in this emerging role.

ServiceNow adds gen AI to more workflows, including chatbot creation

Now Assist, the company’s sub-brand for generative AI features, will soon show up in field service management and help enterprises build their own chatbots.

Microsoft Ignite 2023: 11 takeaways for CIOs

Copilots take over as Microsoft embraces generative AI at its annual developer conference.

How ServiceNow gets the most out of generative AI

As the company adopts generative AI internally, CIO Chris Bedi is measuring everything — and thinks you should too.