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Kamal Osman Jamjoom Group (KOJ) Deputy CEO Ian Halliwell leads globally dispersed teams for IT and other support operations; here's how he's driving digitalization and deploying analytics to enhance the customer experience as e-commerce gr
The goal of any innovation effort is to deliver business value and competitive advantage. Two IT leaders share their secrets for meeting those measures.
AI centers of excellence can accelerate AI adoption u2014 and organization-wide transformation u2014 by consolidating talent, standardizing platforms, spreading successes across business lines, and uncovering new revenue models.
Hadi el Arawi, senior technology consultant for Riyadh and former J. Walter Thompson regional director, warns fellow IT decision makers to plan for pushback against big digitalization projects, a lesson learned from a major service desk transformat
Embracing its mantra of “Let there be change,” Accenture embarked on an ambitious journey to transform both its technology landscape and its workforce.
Conventional cultures produce conventional results. To truly innovate, you have to rethink how you incentivize risk, respond to requests, and make resources available for experimentation.
IT leaders turn to emerging technologies from strategic vendors and VC partners to help keep collaboration and innovation humming in a work world gone remote due to the coronavirus.
The pandemic has only accelerated ITu2019s need to improve digital customer experiences. From healthcare to retail, IT leaders are increasingly turning to AI for help.
The pandemic has not stopped the Dubai-based destination management business from expanding its client base and tour, travel offerings.
Krishnan Gopi, chief disruption officer at GEMS Education, explains how analytics, AI, virtual reality and blockchain will transform education and why every company should have a CDO.
Why and how to foster this key capability in your organization
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