IT Operations

The Accountability Trap

Accountability without authority is a recipe for failure. Here's how to make sure it doesn't happen to you.

Four Reasons Why Open Source and the Internet Must Play a Role in Medicine

CIO John Halamka explained lessons that hospitals and healthcare can learn from open source initiatives, including why online medical records can ensure a better healthcare community.

The IT Infrastructure Library Can Serve Small Companies: Here’s How

ITIL isn't just for large organizations anymore. Smaller companies can implement the IT Infrastructure Library set of best practices and processes and get value from their information systems. IT leaders share their adoption experiences.

Crushed by compliance tyrants

IT Cure Eight Years in the Making

California inmates sued over substandard medical care in 2001. Full deployment of critical systems begins this year.

Can Technology Fix California Prison Health Care?

Inside California prisons, substandard medical care kills one inmate every six days. IT is part of the court-ordered prescription to ensure doctors do no more harm. Part 1 of 3.

What Do You Think About More Federal Regulation of Wall Street?

The government is floating the idea of increased financial services oversight and regulations for mortgage brokers in response to the ongoing economic crisis. What's your take?

How Small Companies Can Make a Big Impact with the IT Infrastructure Library

The IT Infrastructure Library set of best practices and processes help organizations get value from their information systems. But you don't have to be a big global company to benefit from ITIL.

Putting Together a Useful Project Plan for ITIL Configuration Management

The core of the IT Infrastructure Library (ITIL) is configuration management. This book chapter explains how to manage the project for achieving those goals.

The Productivity Gap Between Mid-Market and Large IT Shops

According to an Enterprise Management Associates analyst, big-company IT departments are more efficient and effective than smaller ones.