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Protection 1 CIO Donald Young shares how the security company significantly decreased attrition u2013 and increased subscriptions u2013 by using BI software and giving employees the tools they needed to better assist customers.
A few simple yet smarter ways to cater your content to your visitors.
Apple's new @AppleSupport Twitter account provides basic tech support 15 hours day. The company quickly racked up more than 125,000 followers and posted 2,400 tweets during its first day.
Google Analytics can provide valuable online insights for marketers and website managers. Unfortunately, GA has a bit of a learning curve. Here's a beginner's guide to the basics.
Maximize agility, reduce cost, lower latency, and control network bandwidthrn
Ecommerce and customer experience experts discuss how mobility and younger consumers have changed the nature of online customer service u2013 and how companies have responded.
Buzzwords abound in the tech industry, but we were curious to see which ones stand out to CIOs. So we asked three of them. The answers won't surprise you.
Connected health and IoT can be powerful forces for change in healthcare delivery. Conflicting reimbursement models and low adoption rates for mHealth applications are among the issues we need to address.
CIO Mike Heim is replacing Whirlpoolu2019s aging SAP ERP systems with the vendor's HANA software, and is working closely with IBM on its Internet of Things predictive analytics platform.
Ever wish your car could heat itself up on a cold morning? APIs are the answer.
Facebook yesterday announced a new full-screen, mobile ad format called Canvas that's designed to help advertisers engage customers with detailed brand experiences.
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