opinion How financial services firms can thrive after Brexit Though financial services companies may be worried about post-Brexit challenges to recruiting, those who prepare for them can offset coming workforce gaps and shortages. By understanding whatu2019s driving these challenges and the resulting opportuni By Mike Barrett Jul 26, 2018 Financial Services Industry Outsourcing Technology Industry opinion The challenges and perils of intermediary liability Companies generate controversy when they donu2019t moderate content u2013 but even when they do. By Mark MacCarthy Jul 26, 2018 Government Regulation Technology Industry feature 8 keys to a successful RPA implementation Robotic process automation can reap efficiencies and free up staff time for higher-value tasks. Hereu2019s how to do RPA right. By Bob Violino Jul 26, 2018 13 mins Artificial Intelligence BPM Systems IT Strategy opinion Advice for buying or building a digital platform Capturing the opportunities available through a digital platform requires understanding how they work. By Peter Bendor-Samuel Jul 25, 2018 Digital Transformation IT Leadership IT Strategy feature 10 best graduate programs for supply chain management A masteru2019s degree in SCM can help you gain an edge in a growing field. Here are the ten schools that, according to Best Colleges, offer the best masteru2019s programs u2014 many of which can be completed part-time and online. By Sarah K. White Jul 25, 2018 Careers Supply Chain opinion Digital transformation and the law of small numbers Recent studies indicate a slowdown in the shift to value-based care and a struggle to reap the benefits of digital transformation. The answer may lie in understanding the law of small numbers. By Paddy Padmanabhan Jul 25, 2018 Electronic Health Records Healthcare Industry Technology Industry opinion 7 negotiation tactics that are futile in cloud renewals The most common negotiation tactics often donu2019t work if used during cloud renewals. By Adam Mansfield Jul 25, 2018 Digital Transformation IT Leadership IT Skills opinion Why design thinking hasn’t saved your digital transformation – yet Design thinking has been heralded by many as the key to making digital transformation more customer-focused and effective. Anecdotal evidence suggests that isnu2019t happening, however. Hear from experts involved in helping global organizations make By Randy Pennington Jul 25, 2018 Digital Transformation Graphic Design Tools IT Leadership opinion Why process is key for growing companies Why do some companies start out strong then fail to sustain their success as they grow? Process discipline is one of the essential ingredients required to help growing companies thrive. By Ivan Seselj Jul 25, 2018 BPM Systems IT Leadership opinion How the Walmart-Microsoft partnership builds on the four strategic themes for digital transformation Digital transformation insights from Microsoft's worldwide lead for retail strategy examining the strategies of their Walmart partnership. By Nicholas D. Evans Jul 25, 2018 Digital Transformation Technology Industry opinion Traditional or transformational: what kind of CIO are you? You might be a little of both. Where are you on the spectrum? What type of CIO does your organization need, and why? By Mikhail Papovsky Jul 25, 2018 CIO IT Leadership opinion Can working for a tech company improve your health? How technology and technology companies can harness IoT and company culture to improve the lives and health of their employees. By Karen McDermott Jul 24, 2018 IT Leadership IT Skills Staff Management opinion Fighting fire with fire: the rise of enterprise software’s big change agent To forge connected products and services that grow revenue, elevate customer experiences and expand market share, CIOs need a new way to link strategy with delivery across the enterprise. By Greg Gilmore Jul 24, 2018 Enterprise IT Leadership IT Strategy opinion Using location data for stock picks? Watch for stale data models Because so much of the location data gathered to gauge foot traffic at restaurants, car dealerships or other business locations is gleaned via mobile apps, several variables can affect the validity of measurement models. Yet, most investors, money ma By Gladys Kong Jul 24, 2018 Analytics opinion A new patent myth in Washington A flawed study prompts developments in Congress and the Patent and Trademark Office that threaten progress made against trolls. By Mark MacCarthy Jul 24, 2018 Innovation Regulation Technology Industry opinion 3 fundamental keys to digital transformation From confusion to practical results. Jul 24, 2018 Digital Transformation IT Leadership feature How Verizon designs customer-valued chatbots With AI fast becoming the new UI, Verizon is continually honing two customer-facing chatbots for everything from device troubleshooting to technician updates. By Terena Bell Jul 24, 2018 Artificial Intelligence CIO 100 Digital Transformation feature XaaS success: Proving the value of ‘everything as a service’ CIOs are consumerizing IT in new ways, including rolling out self-service analytics and proof-of-concept-as-a-service solutions. Welcome to the age of XaaS. By Clint Boulton Jul 24, 2018 Digital Transformation IT Strategy Innovation opinion Can Google demonstrate it’s ready to be serious about the enterprise? Despite knocking on the cloud door for years, Google has yet to establish itself as a major player in business services. rn By Zeus Kerravala Jul 23, 2018 Artificial Intelligence Cloud Computing opinion 5 important career (and life) lessons that need to be shared Self discovery is hard. It requires unconditional acceptance and discovering your passion. These life lessons helped me find the path to career fulfillment. By Sue Weston Jul 23, 2018 Careers IT Skills opinion I’m glad you found someone to love you If you don't think you and your IT team are going to be appreciated at the end of the year, here are some ideas on how you can highlight the value IT is providing…without being too too obvious. By Paul T. Cottey Jul 23, 2018 IT Leadership opinion Lessons enterprise service management professionals can learn from the FIFA World Cup One of the biggest challenges faced by organizations when implementing any type of enterprise service management strategy is with the process alignment and people. The recent World Cup tournament teaches us a thing or two about improving your service By Nancy Van Elsacker Louisnord Jul 23, 2018 Business Intelligence IT Leadership ITSM opinion How to meet demands for a great employee user experience New employee engagement technologies to drive smarter services across departments. By Steve Stover Jul 23, 2018 Careers IT Leadership opinion 5 benefits of an ERP system review A system review is a health check for your ERP system. By Ryan Warnock Jul 20, 2018 5 mins ERP Systems IT Leadership opinion Emerging technology adoption: striking a balance between innovation and risk management Companies that are transforming themselves and enabling emerging and disruptive technologies can take four initial but concrete steps to strike the right balance between innovation and risk management. By Phillip Lageschulte Jul 20, 2018 Emerging Technology Innovation Risk Management feature CIO Spotlight: Martin de Martini, Y Soft Corporation Among his top priorities this year: Providing customers with tools that will simplify their decision-making process and looking for opportunities to automate unnecessary human work. By IDG Connect Jul 20, 2018 Careers IT Leadership opinion ArenaNet developers fired after being targeted for sexist abuse Appeasing misogynists on the internet doesnu2019t placate them or diffuse instances of harassment and abuse u2014 it only makes them worse. By Sharon Florentine Jul 20, 2018 Careers IT Leadership opinion Enterprise collaboration: big business without Big Brother Designing a productive collaboration strategy amidst privacy and governance concerns. By Daisy Hernandez Jul 19, 2018 Collaboration Software IT Leadership Small and Medium Business opinion What’s so funny about a business presentation? Lots of executives want their business presentations to be funny or entertaining. They seem enamored of the old vaudeville saw, u201cAlways leave them laughing.u201d Thatu2019s funny. By Theodore May Jul 19, 2018 Careers IT Leadership IT Skills opinion Common (and avoidable) divestiture headaches Nearly 9 out of 10 companies plan to divest assets in the next two years, but effectively executing a divestiture from an IT perspective can be a complex and challenging process. These are a few of the common software headaches companies run into whe By Jeff Lazarto Jul 19, 2018 Digital Transformation IT Leadership IT Strategy feature 7 tips for improving employee retention Getting highly valued employees to ignore outside opportunities is a vital art in tight talent markets. Here are techniques and strategies for ensuring your employees stay. By Minda Zetlin Jul 19, 2018 12 mins Careers IT Leadership Staff Management feature Carhartt’s digital transformation puts the customer first Workwear retailer Carhartt launched its digital transformation by making its ecommerce platform more accessible, reliable, and customer-centric. By Sharon Florentine Jul 19, 2018 CIO 100 Digital Transformation E-commerce Software opinion The healthcare industry is complex – here’s why that’s an opportunity for data-driven healthcare marketers Marketers capable of creatively leveraging data to tackle traditional u201cbarriersu201d to success will not only to move more units but empower customers to meet shared goals and improve patient outcomes. By Kevin Troyanos Jul 18, 2018 Healthcare Industry Marketing Technology Industry feature Digital transformation can solve some of the world’s biggest problems At Cisco Live, Cisco rewarded three global problem solvers that aim to use to technology to make the world a better place — Liberty Mechatronics, Neopenda, and dot Learn. By Zeus Kerravala Jul 18, 2018 10 mins Digital Transformation Internet of Things Networking opinion When it comes to GDPR, are CIOs finally ready? GDPR is a significant change for all organizations. The question is how prepared are organizations to respond of all of its edicts? By Myles F. Suer Jul 18, 2018 CIO Privacy Regulation opinion Ensuring your customer feedback loops are built to change How enterprises are growing customer feedback loops to enhance their bottom lines. By Otto Berkes Jul 18, 2018 Analytics Digital Transformation feature How AI will revolutionize DevOps AI's self-learning, prediction and automation capabilities will enable accelerated development of more resilient, feature-rich applications. By Bob Violino Jul 18, 2018 12 mins Artificial Intelligence Software Development feature Digital transformation in food processing? Think automated audits Food processing is still a highly manual industry, but packaging company Sealed Air is helping its customers improve yield and reduce waste with automated audits. By Thor Olavsrud Jul 18, 2018 CIO 100 Digital Transformation Manufacturing Industry feature Even utilities look to innovate and transform processes Mike Koehler, CIO and CDO at Exelon, discusses how heu2019s creating a culture of innovation at the energy provider, improving customer, employee and supplier experiences. By Martha Heller Jul 18, 2018 CIO Digital Transformation Staff Management opinion What’s disrupting supply chain and procurement? Some innovations have already hit, others not yet. Best to be prepared. By Brandon C. Curry Jul 17, 2018 3D Printers Sensors Technology Industry opinion GraphQL: The API technology to watch in 2018 With APIs now the default for commerce platforms, GraphQL (from Facebook) has recently been emerging as a u201cmust haveu201d layer for building commerce applications. By Kelly Goetsch Jul 17, 2018 APIs Development Tools Technology Industry opinion On the ledge with blockchain? 3 reasons why diving in is better than holding off Rather than waiting for peers and competitors to lay the groundwork for blockchain, todayu2019s IT leaders should consider the advantages of going early into this innovation frontier. By Anna Frazzetto Jul 17, 2018 Blockchain Technology Industry opinion Challenges and opportunities in California’s new privacy law Despite its democratic deficit, Californiau2019s new regulations create an opening to get U.S. national privacy policy right. By Mark MacCarthy Jul 17, 2018 Compliance Regulation Technology Industry opinion Backbone not wishbone – have you got the nerve to secure the future of retail? Building a retail business with staying power relies on having the courage of your convictions. By Dan Hartveld Jul 17, 2018 IT Leadership Retail Industry feature At GM, self-service analytics drives business results The automotive giant built a predictive analytics platform to fuel insights across its many business lines, including the emerging market for autonomous vehicles. By Clint Boulton Jul 17, 2018 Analytics CIO 100 IT Strategy feature Why digital transformations are lagging Executive confidence in digital transformations is waning, thanks to shaky leadership, IT-business disconnect and a failure to stoke true organizational change. By Clint Boulton Jul 16, 2018 Digital Transformation IT Leadership IT Strategy feature 6 secrets of revenue-generating CIOs Business-minded CIOs are overhauling their strategies and workplace cultures to transform IT into a profit center. By Mary K. Pratt Jul 16, 2018 CIO IT Leadership opinion What gives you the right to be a retailer? Ask your customers! There is no pass/fail in becoming a retailer u2013 itu2019s a process of continuous improvement and iteration to find the right answer over time. It starts by asking one simple question. Read on to learn how to find your company's specific answe By Dave Sprosty Jul 16, 2018 Retail Industry Technology Industry opinion Training as a strategic approach to recruiting and retaining IT talent Donu2019t just view training and development as a way to reskill staff. Make sure you leverage your investment as a weapon in the war for talent By Jim Zimmermann Jul 16, 2018 IT Leadership IT Skills Staff Management opinion How the power of communication serves IT Communication is a key ingredient in IT efficiency, effectiveness and value to organizations it serves. The former CIO of HBO, Michael Gabriel, explains how use this to your professional and organizational advantage. 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