News

Collaboration Software IT Leadership Small and Medium Business

How China is en route to becoming a digital superpower

With skyrocketing e-commerce revenues, Chinau2019s digital-savvy middle-class is spurring productivity and economic growth. Yet challenges remain.

By Marc Wilczek

Digital Transformation E-commerce Software Technology Industry

What to do when your CRM project fails

Many IT articles discuss how to avoid project failuresu2026which is great, but according to industry analysts, at least one-third of CRM projects fall short. Here, weu2019re going to explore what to do if youu2019re in that unlucky 33 percent.

By David Taber

CRM Systems IT Leadership Project Management Tools

Effective partnerships drive innovation

By collaborating with smart organizations of all sizes, corporations drive productivity gains both for their customers and for their own professionals. Itu2019s a win-win for all parties.

By Adam L. Stanley

CIO IT Leadership Innovation

How introverts could be the silent solution to IT project management problems

Are the best IT project solutions hiding shyly in the shadows? The loudest voices in our teams don't have exclusivity on the best ideas.

By David Cotgreave

IT Leadership Project Management Tools

How Adobe’s CIO redefined her IT org’s identity

Adobe is creating an IT-as-a-service model to better support its business peers. The formula includes newfangled workplace solutions, innovation labs and Hadoop-based analytics.

By Clint Boulton

IT Leadership

How artificial intelligence is transforming learning

An inside look into how AI is disrupting concepts of learning.

By Kevin Rands

Artificial Intelligence Technology Industry

Apple’s new mega campus is a big mistake

The late Steve Jobs believed strongly in collaboration, and his last act as Apple's CEO was to start the planning and construction of a huge spaceship looking campus. I believe the mega campus does not live up to its promise.

By David R. Robins

Collaboration Software Small and Medium Business Technology Industry

Measuring IT business value: let’s get over the puppy dog syndrome

There is no one magic formula for measuring the business value that IT delivers, and many attempts to do so can actually backfire.

By Mark Settle

CIO IT Leadership

Remedy for frustrations in legacy IT infrastructure contracting model

Here's what a better, more rational legacy infrastructure contracting vehicle would look like, and how companies would benefit.

By Peter Bendor-Samuel

CIO Data Center IT Leadership

The evolving role of the Chief Digital Officer

What started as a role close to that of the CMO has now evolved into something far-more expansive u2013 reaching into corporate strategy, innovation, technology and operations.

By Nicholas D. Evans

Sep 14, 2017 7 mins

CIO Digital Transformation IT Leadership

Why Google, Walmart, Amazon and Whole Foods are pioneers in voice data

Each day it becomes more apparent that data is integral to every facet of our lives. Amazon's recent acquisition of Whole Foods and the new partnership between Google and Walmart are further proof.

By Gladys Kong

Analytics Data Science

5 mistakes companies make when analyzing customer data – and how to avoid them

With todayu2019s powerful data collection and analysis capabilities, businesses have a remarkable view into the wants of their customers. The challenge is to use customer data wisely.

By Anna Frazzetto

Analytics CMO IT Leadership

When to kill (and when to recover) a failed project

Admitting project failure is never easy, but sometimes the kill decision turns out to be the best decision. Here's how to know when to scrap and when to save a failing project.

By John Edwards

IT Leadership Project Management Tools

Does the conversation on coding already need to change?

Thereu2019s been a lot of talk lately about the importance of learning to code.

By Philip Kushmaro

Digital Transformation Software Development

Is data the currency of the future?

The value of personal data will soon be unlocked for the average user, yet researchers and businesses will also gain greater access. While itu2019s a bit early to predict exactly how it will look, the function and value of data looks different from j

By Ralph Tkatchuk

Data Center Data Management Data Science

Data governance stumble

Are you striving to be a data-driven organization and getting stuck in perfecting a data governance model? Too many organizations get caught in this situation. which impedes their progress toward an enterprise data strategy.

By David Chou

Sep 13, 2017 5 mins

Data Management IT Governance IT Leadership

The evolution of the business architect

The way we interact with business is changing, from online to offline. Organizations are going through fundamental upheaval. At the heart of this change is the business architect.

By Daniel Lambert, Whynde Kuehn

Enterprise Architecture IT Leadership Technology Industry

As an IT leader, what do you do when you don’t know what to do?

As the pace of innovation gets faster so does the ambiguity in work environment. Lack of clarity is the new norm in our daily professional life. Do you know how to be successful in an increasingly ambiguous environment?

By Alok Tyagi

Digital Transformation IT Leadership Innovation

The digital mindset at TIAA is all about their customers

Digital thinking means using new development approaches to deliver digital products to customers faster, says Rahul Merchant, head of Client Services & Technology.

By Martha Heller

CIO Digital Transformation Staff Management

Your crisis management playbook: What to do when the worst happens

Dana Deasy has faced more calamities over the course of his career than practically any CIO. Hereu2019s his advice for tackling the worst of crises.

By Brian P. Watson

IT Leadership

10 signs your CRM system needs an overhaul

Poor data quality, broken add-ons, and ineffective integrations are just a few of the tell-tale signs that you may need to refresh your CRM system u2014 or scrap it altogether and start anew.

By Bruce Harpham

CRM Systems IT Leadership IT Strategy

Summer whirlwind: The world is changing fast

In my travels across the globe these past few months, I found business leaders asking the same two questions: How do we move faster? And how do we do it securely?

By Steven Hall

Outsourcing Technology Industry

Is the road to the C-suite a winding one?

New research shows the path to the C-suite and upper levels of management can often have unanticipated twists and turns.

By Sandra Smith

CIO IT Skills Staff Management

Why the future of machine learning will be crunching words

What organizations will soon realize is that applying machine learning to content such as physical documents, images, presentations and even conversational user interfaces will extend the technology across the enterprise.

By Chris Stone

IT Skills Machine Learning Technology Industry

11 ways CIOs can be more effective in the board room

CIOs need to do more these days than just align with their corporate business plans. Here are 11 ideas to help you be more effective with your board of directors and your CEO.

By Myles F. Suer

CIO IT Leadership

10 tips for getting started with machine learning

Artificial intelligence and machine learning can yield game-changing solutions for enterprises. Hereu2019s what senior IT leaders need to know to launch and maintain a successful machine learning strategy.

By Clint Boulton

Analytics Artificial Intelligence IT Strategy

Governance, selective investment drive HMSHost’s multichannel digital journey

HMSHost harnesses cross-channel data to optimize dining experiences for hungry travelers.

By Brendan McGowan

CIO Digital Transformation IT Governance

A rose by any other name

So much of a company's identity is digital that IT now has a role to play in any corporate rebranding effort.

By Paul T. Cottey

CIO CMO IT Leadership

Digital. Cloud. AI-Driven

The magic triangle of a modern business strategy

By Rene Buest

Technology Industry

5 ways blockchain is changing everything

Companies keen on exploring blockchain and its possible applications to their business while scores of startups are also rushing to offer blockchain-based services across a variety of verticals. The rush to all things blockchain is likely to change u

By Ralph Tkatchuk

Financial Services Industry Technology Industry

The impact of automation collapsing enterprise IT

Will automation lead to reshaped enterprise IT u2013 or the end of enterprise IT?

By Peter Bendor-Samuel

Enterprise Architecture Technology Industry

6 reasons why organizations need to boost their cyber-resilience

Despite skyrocketing cyber-security spending, 81% of CISOs still worry that data breaches remain unaddressed.

By Marc Wilczek

CIO Cybercrime Data and Information Security

The next IT jobs boom? The internet of things

Massive investments in IoT will shake up the core skills in high demand at IT organizations in the years to come. Hereu2019s how to transform your career path to capitalize.

By Bob Violino

Sep 11, 2017 10 mins

Careers IT Skills Internet of Things

Automating the workplace

Automating mundane tasks in the workplace has a significant ROI, because it lets workers focus on what really matters.

By Chris Low

Emerging Technology IT Leadership Small and Medium Business

Whose fingerprints are all over your customer data?

The appeal of going into the lake is strong u2013 but many have a blind spot when it comes to sensitive data.

By Paul Barth

Data Breach Data and Information Security Hadoop

How technical innovation is revolutionizing M&A IT integration

IT innovations are driving significant improvement and success in the delivery of next-generation M&A IT integration projects.

By William P. Miller

CIO IT Governance Frameworks Innovation

A practical guide to machine learning in business

Machine learning is poised to have a profound impact on your business but the hype is sowing confusion. Hereu2019s a clear-eyed look at what machine learning is and how it can be used today.

By Mary Branscombe

Analytics Artificial Intelligence IT Strategy

Who’s on your advisory team?

A look at the difference between sponsor, mentor and coach

By Sue Weston

Careers

Digital transformation: what it is and how to pull it off

Every business now knows that digital transformation is urgent. Unfortunately, most are having a hard time pulling it off.

By Don Frame

CIO Digital Transformation IT Leadership

Why you may be looking at AI all wrong

Artificial intelligence is everywhere in the media, but enterprise leaders must look past the hype and understand how to apply it to create real business value now

By Charles Araujo

Artificial Intelligence IT Leadership

How Mastercard is preparing for contextual commerce

Your everyday devices will one day pay for goods and services themselves. Ed McLaughlin is fueling the payment processing platform to make this happen.

By Clint Boulton

Digital Transformation IT Strategy Technology Industry

Business intelligence vs. business analytics: Where BI fits into your data strategy

While BI leverages past and present data to describe the state of your business today, business analytics mines data to predict where your business is heading and prescribe actions to maximize beneficial outcomes.

By Mary K. Pratt

Analytics Business Intelligence

Where does innovation belong in the IT department?

To be an innovator, IT needs to be engaged with the business, recommend solutions that help achieve business goals, and take the lead to ensure successful implementations and operations.

By Mark Blanke

Sep 6, 2017 5 mins

Business Continuity Collaboration Software Small and Medium Business

How IoT is helping insurers move from the mitigation to elimination of risk

As IoT is transforming daily life, insurers must also adapt to running a business in the age of the connected customer.

By Robert Cummings

Financial Services Industry Innovation Internet of Things

Not every business will survive a digital transformation

Adapt or die. Some companies will choose the latter.

By Mayur Anadkat

Digital Transformation IT Leadership

It’s a B2B world for digital health startups: Here’s how it works

VC-funded digital health startups have pivoted from B2C to B2B models. They have to adapt to important structural and organizational aspects of the healthcare B2B tech business.

By Paddy Padmanabhan