News

SAP: good figures, but bad mood

Employee engagement is suffering from the ongoing restructuring at SAP, although the software company reported good figures and has raised its outlook.

By Martin Bayer

Oct 22, 2024 4 mins

Enterprise Applications SAP

CIOs recalibrate multicloud strategies as challenges remain

No longer incidentally on multiple clouds, IT leaders are making a point of reaping the benefits of intentional multicloud flexibility. But key issues — interoperability in particular — add complexity to the calculus.

By Paula Rooney

Oct 22, 2024 13 mins

Hybrid Cloud IT Strategy Multicloud

CIOs must become chief IT evangelists

Inspiration ignites enthusiasm in digital projects, so to ensure their transformative projects are rousing successes, CIOs need to learn to lead the way.

By Mary Shacklett

Oct 22, 2024 6 mins

Change Management Digital Transformation IT Leadership

Riled by SAP’s AI policy, customers issue list of demands

SAP’s strategy of offering AI innovations only in the cloud continues to attract a lot of criticism from its user base. Here’s what SAP customers would like to see happen.

By Martin Bayer

Oct 22, 2024 6 mins

ERP Systems SAP Technology Industry

Singapore unveils AI system guidelines, emphasizing secure-by-design

A secure-by-design approach for AI systems can be challenging, as it requires specialized skills and may involve significant costs.

By Prasanth Aby Thomas

Oct 22, 2024 1 min

Artificial Intelligence Regulation

SAP sustainability tracking rollout focuses on data consistency, outlier detection

Enterprise CIOs are under increasing pressure from global regulators to rein in sustainability shortfalls due to partner problems. SAP’s pitch is that most enterprise partners are already using SAP, so it's in an ideal position to collect

By Evan Schuman

Oct 21, 2024 6 mins

Compliance ERP Systems SAP

Gartner: Top 10 strategic technology trends for 2025

Agentic AI, post-quantum cryptography, AI governance, and hybrid computing are among the most pressing and potentially disruptive trends that enterprises are facing, Gartner reports.

By michael_cooney

Oct 21, 2024 1 min

Artificial Intelligence Energy Efficiency Security

6 roadblocks to IT innovation

A lack of formal innovation systems and a focus on technology over outcomes are just a few of the ways IT organizations sabotage their ability to deliver truly transformational projects.

By Mary K. Pratt

Oct 21, 2024 11 mins

Digital Transformation IT Leadership Innovation

Top 11 data engineer and data architect certifications

Data engineers and data architects are in high demand. Here are the certifications that will give your career an edge.

By Thor Olavsrud

Oct 21, 2024 11 mins

Big Data Certifications Data Integration

What crisis of confidence? Cut IT some slack

The IT department is under pressure due to the rapid emergence of AI, and trust from the C-suite is decreasing. But these challenges are temporary — and suggest business-IT alignment is a two-way street.

By Marcus Jerräng

Oct 21, 2024 4 mins

Business IT Alignment IT Strategy Innovation

Helping the public aboard the AI bandwagon

The public’s attitude toward AI remains uncertain, threatening AI adoption and use. Understanding what is driving the public’s hesitance can help us craft solutions.

By Dave Wright

Oct 18, 2024 9 mins

Artificial Intelligence

The gap between AI investment and AI adoption

Despite soaring investments in artificial intelligence, the shortage of AI skills is stifling enterprise implementations.

By David Linthicum

Oct 18, 2024 1 min

Artificial Intelligence

CIOs under pressure to deliver AI outcomes faster

Salesforce CIO Juan Perez has spoken with a lot of IT leaders of late. His big takeaway? C-suite expectations may be too hasty (and underinformed) to deliver meaningful AI value in a responsible manner.

By Paula Rooney

Oct 18, 2024 6 mins

Artificial Intelligence IT Leadership IT Strategy

Bodega Matarromera blends tradition and tech in search of winemaking excellence

The family-owned company in Spain strengthens its leap into the cloud, and embraces AI to improve its operational and business processes.

By Mario Moreno

Oct 18, 2024 4 mins

Artificial Intelligence Cloud Management Digital Transformation

Acumatica tweaks its cloud ERP for professional services firms

With “editions” of its ERP already available for several industries, Acumatica has released a new edition offering mid-sized professional services firms key functions such as time management.

By Anirban Ghoshal

Oct 17, 2024 2 mins

Enterprise Applications Finance and Accounting Systems Professional Services

From Excel to AI: How Liberty Dental revolutionized care management

Liberty Dental Plan's CIO shares how the company uses generative AI to automate care plans and improve member outcomes. Learn about the data strategy and educational efforts behind this innovative project.

By Rajendra Kadam

Oct 17, 2024 6 mins

Artificial Intelligence Generative AI IT Strategy

Digital addiction detox: Streamline tech to maximize impact, minimize risks

Organizational digital addiction is an unhealthy dependence on technology that has not been appropriately evaluated, justified, or utilized. CIOs should lead in raising awareness, setting boundaries, streamlining technology use, controlling expenses,

By Serge Findling, IDC adjunct research advisor

Oct 17, 2024 7 mins

IT Leadership

Data center provider fakes Tier 4 data center certificate to bag $11M SEC deal

Deepak Jain used a fictitious company named Uptime Council to issue his data center a Tier 4 certification.

By Gyana Swain

Oct 17, 2024 1 min

Data Center Infrastructure Management

AI-native software engineering may be closer than developers think

Over the next three years, many organizations will use AI agents to write the majority of their software, moving developers into review roles, Gartner predicts. But challenges and questions remain.

By Grant Gross

Oct 17, 2024 7 mins

Artificial Intelligence Generative AI Software Development

11 key roles for AI success

To maximize the business value of artificial intelligence, AI teams require a diverse range of skills and roles, from data scientists and domain experts, to strategic decision-makers.

By Maria Korolov and Alex Korolov

Oct 17, 2024 15 mins

Artificial Intelligence Roles

Anthropic updates its risk governance framework

Revised doc defines two key ‘Capability Thresholds,’ one of which revolves around CBRN weapons.

By Paul Barker

Oct 16, 2024 4 mins

Artificial Intelligence Compliance Risk Management

LatticeFlow launches first comprehensive evaluation framework for compliance with the EU AI Act

The platform has so far ranked models from OpenAI, Meta, Mistral, Anthropic, and Google on more than two dozen technical specifications.

By Taryn Plumb

Oct 16, 2024 5 mins

Artificial Intelligence Compliance Regulation

AT&T and VMware near settlement in support services dispute

The settlement could have potential implications for enterprise customers navigating Broadcom's new subscription pricing models.

By Gyana Swain

Oct 16, 2024 1 min

Virtualization

Making technology a company capability at Foot Locker

The footwear retailer’s CTO Adrian Butler recently spoke with Martha Heller, CEO of Heller Search, about integrating technology into the employee and customer experience.

By Martha Heller

Oct 16, 2024 7 mins

CTO Digital Transformation Retail Industry

AI makes edge computing more relevant to CIOs

The new era of autonomous systems will require rapid data processing closer to the source. This has some CIOs adding AI at the network edge to their 2025 roadmaps.

By Bill Doerrfeld

Oct 16, 2024 11 mins

CIO Energy Industry Generative AI

Salesforce’s Financial Services Cloud targets ops automation for insurance brokerages

With the new capabilities coming in Financial Services Cloud for Insurance Brokerages, Salesforce aims to streamline time-consuming policy servicing and commission processing tasks.

By Anirban Ghoshal

Oct 16, 2024 3 mins

CRM Systems Insurance Industry Salesforce.com

UL’s leap into the genAI evaluation business raises key questions

UL Solutions will not evaluate the foundation models, but will instead look at the value-add that an enterprise layers on top. But that forces even more questions about the reliability of such third-party evaluations.

By Evan Schuman

Oct 15, 2024 5 mins

Artificial Intelligence Generative AI

CIOs are (still) closer than ever to their dream data lakehouseApache Iceberg has won

Databricks’ provocative buyout of startup Tabular did little to help its own Delta Lake lakehouse turn back Apache Iceberg. But it still might sway what comes next.

By Mike Feibus

Oct 15, 2024 7 mins

Data Management

Six steps to creating a successful IT strategy: A guide for CIOs

IT has become such a critical enabler of business success that creating an IT strategy that is truly aligned with business strategy is a baseline requirement for most CIOs.

By Daniel Saroff, IDC group vice president, end user consulting and research, and Gerald Johnston, IDC adjunct research advisor

Oct 15, 2024 7 mins

IT Leadership

6 enterprise DevOps mistakes to avoid

DevOps success in complex enterprise environments can be elusive. Here’s where IT leaders too often go wrong — and how to get back on track.

By Isaac Sacolick

Oct 15, 2024 11 mins

Devops Software Deployment Software Development

How to translate your executive IT resume for a new industry

In this resume makeover, a government CIO’s resume gets transformed and translated into a concise document fit for the private sector.

By Sarah White

Oct 15, 2024 8 mins

CIO Careers Resumes

7 signs you may not be a transformational CIO

Accelerating business change has become an IT imperative. But not all CIOs have positioned themselves and their teams to drive transformation across the business.

By Esther Shein

Oct 14, 2024 12 mins

CIO Digital Transformation IT Leadership

IBM and Hispanic Heritage Foundation partner to upskill Latinos for IT careers

The HHF has teamed up with IBM to connect members of the Latino community with skills development courses and certifications that can help pave the way toward a career in IT.

By Sarah White

Oct 14, 2024 7 mins

Diversity and Inclusion IBM IT Training

What is digital transformation? Ongoing reinvention

Digital transformation is a foundational change in how an organization delivers value to its customers. Here’s what transformation entails, along with tips to ensure your company is on the correct course.

By Mary K. Pratt

Oct 11, 2024 15 mins

Digital Transformation IT Leadership IT Strategy

Getting the timing right at Setterwalls to invest in AI support

After a period of close examination, the Swedish law firm saw the benefits of investing in AI support.

By Karin Lindström

Oct 11, 2024 5 mins

CIO Generative AI Legal

When is the right time to dump an AI project?

If IT and business leaders tie AI projects to business objectives and set up metrics for success, they can see what experiments fail to live up to their goals — and pull the plug before costs add up.

By Grant Gross

Oct 10, 2024 7 mins

Artificial Intelligence IT Strategy

How NTT DATA CIO Barry Shurkey takes a people-first approach to IT success

The storied IT exec discusses how his workforce strategy is central to IT strategy and how career mobility within an organization fosters diversity of thought and enlivens colleagues to have an impact.

By Dan Roberts

Oct 10, 2024 9 mins

Digital Transformation IT Leadership Staff Management

AI as a catalyst for ESG: Empowering CIOs to drive sustainable innovation

Discover how AI, genAI and blockchain can drive sustainable innovation and align with your organization’s ESG goals. CIOs, this is your chance to be a sustainability hero!

By Vipin Jain

Oct 10, 2024 12 mins

Blockchain Generative AI Green IT

BMC to split into two independent organizations

Gartner analyst wonders if the eventual plan is to sell each off to different buyers.

By Paul Barker

Oct 9, 2024 4 mins

Enterprise Applications

Oracle adds agentic AI to Fusion Cloud CX

New AI-powered capabilities in Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service promise to automate around-the-clock customer care.

By Thor Olavsrud

Oct 9, 2024 4 mins

Artificial Intelligence Enterprise Applications Oracle

Promoting the strength of tech and teams at Woolworths

In a recent discussion with Foundry editorial director for ANZ Cathy O'Sullivan, Steve James, GM of technology at Woolworths New Zealand and CIO50 alum, spoke about keeping essential services operational during extreme events, ways he engages wi

By CIO staff

Oct 9, 2024 9 mins

CIO Diversity and Inclusion ICT Partners

Weighing the risks of moving too fast with genAI

Jumping on the genAI bandwagon can backfire, but moving too slow isn’t wise either. Finding the optimum pace relies on a host of factors, starting with a healthy appetite for risk.

By Maria Korolov

Oct 9, 2024 13 mins

CIO Generative AI Innovation

SAP joins the AI agent era — but not all customers may benefit

SAP is expanding its generative AI copilot Joule to include AI agents. Deeply embedded in SAP systems, the company’s agents aim to solve increasingly complex tasks.

By Martin Bayer

Oct 9, 2024 5 mins

Artificial Intelligence SAP

SAP Build gains AI capabilities to help build autonomous agents

By year-end, Joule Studio in SAP Build will offer a dedicated environment for developers to create and manage custom skills for the AI copilot.

By Lynn Greiner

Oct 8, 2024 1 min

Artificial Intelligence Enterprise Applications Generative AI

From risk to reward: Mastering the art of adopting emerging technologies

Tired of getting burned by overhyped tech? Learn how to balance innovation with risk management, avoid common pitfalls, create a strategic approach to adopting the bleeding edge to stay ahead of the curve.

By Jim Wilt

Oct 8, 2024 11 mins

Emerging Technology Generative AI

Many C-suite execs have lost confidence in IT, including CIOs

Enterprise leaders see IT teams as less capable of delivering basic functions than they did a decade ago. A business-centric approach could help turn the tide.

By Grant Gross

Oct 8, 2024 6 mins

Digital Transformation IT Strategy Innovation

Amazon is cutting out the middle manager. Here’s why you shouldn’t.

Reorgs are a popular tool for getting your organization where you want, but successful organizational change doesn’t start by redrawing the org chart.

By Bob Lewis

Oct 8, 2024 7 mins

IT Leadership IT Management Staff Management

Headhunted? That dream job could be a trap

Sophisticated phishing by fake recruiters is on the rise targeting individuals via private accounts in their pursuit of new job opportunities.

By Karin Lindström

Oct 8, 2024 4 mins

Careers Phishing

SAP launches collaborative AI agents, adds Knowledge Graph

The company promises that its AI copilot, Joule, will support 80% of its most-used business tasks by year end.

By Lynn Greiner

Oct 8, 2024 6 mins

Artificial Intelligence Generative AI SAP

Unicorns wanted: Navigating the Product Owner shortage in IT

Underestimating the importance of this role could make or break your operating model transformation: here’s how to think about sourcing the role that will only increase in importance.

By Michael Bertha

Oct 7, 2024 7 mins

IT Jobs IT Leadership