News

5 things your board needs to know about innovation and thought leadership

Today’s boards are under increasing pressure to navigate their organizations through tumultuous times. Getting a clearer sense of the big picture, and the means to deliver it, can be a guiding, stabilizing, and accelerating force.

By Nicholas D. Evans

Sep 23, 2024 7 mins

CIO IT Strategy Innovation

Dreamforce 2024: Latest news and insights

Dreamforce 2024, which debuted in 2003, kicks off on Tuesday in San Francisco. Among many other topics. the CRM SaaS vendor will showcase Agentforce.

By Dan Muse and CIO staff

Sep 20, 2024 7 mins

Salesforce.com

5 key takeaways from Dreamforce 2024

Salesforce’s flagship event included the debut of Agentforce, as well as additions to Data Cloud and AI everywhere.

By Lynn Greiner

Sep 20, 2024 6 mins

Salesforce.com

EU rules stifle AI innovation, claims Meta letter

The letter signed by 49 companies and researchers argues that EU rules are damaging AI development — but is this really all about Meta’s battle to promote its Llama large language model?

By John E. Dunn

Sep 20, 2024 1 min

Generative AI Regulation

6 ways to prepare for a difficult conversation with a direct report

Addressing sensitive, controversial, or emotionally charged issues is challenging, requiring emotional intelligence, empathy, and active listening skills.

By John Edwards

Sep 20, 2024 7 mins

IT Management Staff Management

Tubos Reunidos commits to total digital production

To adapt to market demands, the Spanish steel tube and pipe manufacturer is streamlining tech support systems — from quality processes and plant automation, to employee safety and production control — so its people can focus on adding val

By Nuria Cordón

Sep 20, 2024 5 mins

Artificial Intelligence CIO Digital Transformation

Deepfakes break through as business threat

Deepfakes targeting financial data are no longer hypothetical, with many executives saying their companies have been targeted with deepfake scams in the past year.

By Grant Gross

Sep 20, 2024 1 min

Artificial Intelligence Social Engineering

Alation and Salesforce partner on data governance for Data Cloud

The integration will help customers develop and manage trusted data assets and feed their AI agents, says Alation.

By Lynn Greiner

Sep 19, 2024 4 mins

Data Governance Salesforce.com

Edge computing lessons learned

Putting compute resources in distant enterprise locations requires ongoing optimization; flexibility is key.

By Stanley B. Gibson, IDC adjunct research advisor

Sep 19, 2024 6 mins

Edge Computing

AI could be taken over by a few multinationals, warns UN

The United Nations’ new advisory body has issued seven recommendations for the governance of AI technology.

By COMPUTERWORLD ESPAÑA

Sep 19, 2024 2 mins

Artificial Intelligence Government IT Governance

Thinking of building your own AI agents? Don’t do it, advisors say

Developing agentic AI tools may be too complicated for many organizations, but some companies are moving forward anyway, with some success and lessons learned.

By Grant Gross

Sep 19, 2024 7 mins

Artificial Intelligence IT Strategy

7 steps to a more adaptive enterprise

Longtime tech execs Steve Davis and Ken Spangler discuss their framework for ensuring organizations not only keep up with the pace of change but lead it.

By Dan Roberts

Sep 19, 2024 11 mins

Digital Transformation IT Leadership

Oracle CloudWorld 2024: 10 key takeaways from the big annual event

The cloud services provider’s announcements this year focused on providing developers and enterprises with new ways to take advantage of generative AI in their operations.

By Anirban Ghoshal

Sep 18, 2024 1 min

Cloud Computing Enterprise Applications Oracle

Autodesk enlists Einstein AI to enhance employee and customer service

The CAD/CAM design giant is putting Salesforce generative AI to work as part of its AI-augmented journey to enhance its employee and customer experience.

By Paula Rooney

Sep 18, 2024 6 mins

Generative AI Salesforce.com Technology Industry

Human vs. humane: How companies pursue AI for enhanced CX

AI can replicate and sometimes even surpass human ability. But what ethical standards are these technologies being taught to follow, and how do people apply them in practice?

By Andrada Fiscutean

Sep 18, 2024 10 mins

Artificial Intelligence CIO Emerging Technology

Do boards understand their new role in cybersecurity?

CIO and board member Julie Ragland provides guidance on governance in the era of digital risk.

By Martha Heller

Sep 18, 2024 6 mins

CIO CSO and CISO Cyberattacks

Will Workday’s new AI agents set it apart from competitors?

At its flagship event this week, the company rolled out its next-gen platform, Illuminate, as well as four new AI agents and a Workday Assistant, as part of a 'robust three year AI roadmap.'

By Taryn Plumb

Sep 17, 2024 6 mins

Artificial Intelligence Generative AI Workday

It’s time for CIOs to think about post-quantum cryptography

Quantum is key among six critical trends that Info-Tech’s new Tech Trends report predicts will shape the future of IT in 2025.

By Paul Barker

Sep 17, 2024 4 mins

Encryption Quantum Computing

Amazon to cut down on managers to strengthen culture

‘To further strengthen our culture and teams,’ Amazon CEO Andy Jassy announced new organizational measures in a letter, including a shift away from manager-heavy bureaucracy.

By Manfred Bremmer

Sep 17, 2024 4 mins

Amazon Web Services Amazon.com Technology Industry

Certinia showcases Customer Success Cloud at Dreamforce

Certinia is also building an autonomous agent for customer success on Salesforce’s new AgentForce platform.

By Lynn Greiner

Sep 17, 2024 3 mins

Salesforce Automation Salesforce.com

New Data Cloud features to boost Salesforce’s AI agents

The key updates include support for unstructured data in audio and video format, 50 new connectors, and a low latency pipeline to help AI agents respond faster.

By Anirban Ghoshal

Sep 17, 2024 7 mins

Artificial Intelligence Enterprise Applications Salesforce.com

Need a security road map? Ditch the ad hoc measurement

The first step in developing a security road map is methodical — not ad hoc — definition and measurement of your current security program.

By Nick Kirtley, IDC adjunct research advisor

Sep 17, 2024 9 mins

Security

Rethinking enterprise architects’ roles for agile transformation

Enterprise architects have struggled to deliver business benefits in the digital era. By enlisting them to take part in strategic digital initiatives in ways that play to their strengths, CIOs can remedy that.

By Isaac Sacolick

Sep 17, 2024 11 mins

Agile Development Digital Transformation Enterprise Architecture

When new apps lead to lower worker productivity

Some IT leaders see a new productivity paradox, where employee output doesn’t match the pace of tech advances, thanks to app overload, burnout, and hazy returns on AI copilots.

By Grant Gross

Sep 17, 2024 7 mins

Enterprise Applications

The IT sector is bringing down Europe all on its own

Mario Draghi’s report on the EU’s competitiveness is pure horror reading — and IT is the chief antagonist, notes ComputerSweden editor-in-chief Marcus Jerräng in a column.

By Marcus Jerräng

Sep 17, 2024 5 mins

Innovation Technology Industry

Digital portfolio spells trouble for new European Commission

European Commissioner Thierry Breton, architect of the EU’s digital policy, is throwing in the towel and accusing Commission President Ursula von der Leyen of questionable governance.

By Martin Bayer

Sep 17, 2024 3 mins

Government Regulation

15 mistakes that make hiring IT talent harder

From taking a ‘post and pray’ approach to assuming managers know how to conduct interviews, IT leaders too often put their organizations at a disadvantage in today’s tight talent market.

By Mary K. Pratt

Sep 16, 2024 14 mins

Hiring

4 steps to shift from outputs to outcomes

Companies often measure project success by the work completed on a timeline rather than by the value it delivers to the business. Teams may be busy checking off deliverables, staying on schedule, and meeting budgets. But a focus on outputs can obscur

By Laura Barnard

Sep 16, 2024 6 mins

IT Leadership IT Strategy Project Management

Applied Materials automates warehouse ops as AI accelerates chip demand

The component manufacturing company has modernized warehouse processes with a network of robots, RFID technology, and automated ‘Goods to Person’ workflows that are increasing productivity manyfold.

By Paula Rooney

Sep 13, 2024 7 mins

CIO 100 Digital Transformation Manufacturing Industry

How MemorialCare confronts evolving risks along its modernization journey

Technology advancements in healthcare has vastly improved patient care, data management, and operational efficiency. But they’ve also opened the floodgates to greater risks. For MemorialCare’s VP of IT and CISO Kevin Torres, ensuring the

By Joanne Carew

Sep 13, 2024 5 mins

CIO CSO and CISO Cyberattacks

Salesforce unveils Agentforce to help create autonomous AI bots

The CRM giant’s new low-code suite enables enterprises to build AI agents that can reason for themselves when completing sales, service, marketing, and commerce tasks.

By Anirban Ghoshal

Sep 12, 2024 6 mins

CRM Systems Salesforce.com Technology Industry

Zoho adds AI and ML capabilities in Zoho Analytics 6.0

The new version offers a custom ML model-building studio, OpenAI integration, and more data connectors.

By Lynn Greiner

Sep 12, 2024 5 mins

Analytics Business Intelligence and Analytics Software Generative AI

Building and managing an IT team for survival

The emergence of generative AI is highlighting concerns about job safety within the IT space. Five IT leaders weigh in on whether any particular IT jobs are at risk, how to build a resilient IT team, and how to protect their own jobs.

By David Weldon, IDC adjunct research advisor

Sep 12, 2024 8 mins

IT Leadership

Moving through the gears with Mercedes-Benz CIO Katrin Lehmann

In an exclusive interview as group CIO at Mercedes-Benz Group AG, Lehmann sits with Germany CIO.com editor Jürgen Hill to discuss the carmaker's road toward an enhanced IT strategy, with AI at its core.

By Jürgen Hill

Sep 12, 2024 9 mins

Automotive Industry CIO Generative AI

AI coding assistants wave goodbye to junior developers

As AI gets better at writing code, software development teams may shrink to a few senior positions, some IT leaders say.

By Grant Gross

Sep 12, 2024 6 mins

Careers Generative AI Software Development

The AI Anywhere Real Estate uses to boost leads and listings

According to analyst firm IDC, the global AI market is set to exceed $630 billion by 2028. Part of that growth stems from the New Jersey-based real estate services company, which is using tech to deliver a more efficient and smarter concierge service

By Joanne Carew

Sep 12, 2024 5 mins

Artificial Intelligence Emerging Technology Vendor Management

Uber embraces the cloud with customized CPUs

The ridesharing and delivery giant has turned to Oracle and Ampere Computing to meet its specialized cloud needs at 15 million predictions per second.

By Grant Gross

Sep 11, 2024 6 mins

Cloud Computing Oracle Transportation and Logistics Industry

Oracle updates Fusion Cloud CX with CDP, B2B buying features

Some of the new CDP features include an account profile explorer, buying group and opportunity scoring, industry onboarding accelerators, and native Oracle Analytics cloud integration.

By Anirban Ghoshal

Sep 11, 2024 4 mins

Enterprise Applications Oracle

Oracle Fusion Cloud HCM gets AI-powered Dynamic Skills feature

The Dynamics Skills feature in Cloud HCM is designed to help enterprises keep a tab on their current and future skills requirement.

By Anirban Ghoshal

Sep 11, 2024 3 mins

Oracle Staff Management

Oracle updates Fusion Cloud SCM with AI-based features

The SCM suite has also been updated with an RFID-powered inventory management application to aid healthcare firms.

By Anirban Ghoshal

Sep 11, 2024 3 mins

Oracle Supply Chain Management Software

Oracle launches a new sustainability app for Fusion Cloud EPM

Oracle Fusion Cloud Sustainability would integrate data from Fusion Cloud ERP and Oracle SCM to enable analysis and reporting within Oracle Fusion Cloud EPM and Oracle Fusion Data Intelligence.

By Anirban Ghoshal

Sep 11, 2024 4 mins

Enterprise Applications Oracle

What CIOs should consider before pursuing CEO ambitions

The unstoppable pace of technology means CIOs are at the heart of modern business success. Savvy digital leaders can ride this opportunity all the way to the top if they keep certain things in check.

By Mark Samuels

Sep 11, 2024 9 mins

CEO CIO COO

Teaching tech by example at RMIT University

Foundry editorial director for ANZ Cathy O'Sullivan recently sat with RMIT University CIO Sinan Erbay, to discuss delivering supercomputing power to the university research community through its RACE Hub facility, and pushing boundaries of emerg

By CIO staff

Sep 11, 2024 7 mins

CIO Education Industry Emerging Technology

Oracle NetSuite weaves new AI capabilities across its product line

The company continues to infuse AI into its ERP suite, while adding other updated capabilities and resources and a new procurement solution.

By Lynn Greiner

Sep 10, 2024 5 mins

Artificial Intelligence ERP Systems NetSuite

ServiceNow ‘Xanadu’ brings AI agents to Now Platform

The latest release of ServiceNow’s flagship offering features ServiceNow AI Agents for customer service management and ITSM in a bid to inject intelligence into enterprise workflows.

By Thor Olavsrud

Sep 10, 2024 4 mins

Artificial Intelligence ITSM ServiceNow

Microsoft makes quantum breakthrough, plans commercial offering

Microsoft and Atom Computing aim to capitalize on a qubit-virtualization system that Microsoft and Quantinuum say has broken a logical-qubit creation record.

By Thor Olavsrud

Sep 10, 2024 3 mins

Microsoft Quantum Computing

Oracle Fusion Data Intelligence gets Gen AI-powered developer assistant

Other features include new intelligent applications baked into Oracle Fusion Cloud SCM and Fusion Cloud HCM.

By Anirban Ghoshal

Sep 10, 2024 2 mins

Enterprise Applications Oracle

Making your enterprise architecture framework work for you

No EA framework will be a perfect match for your organization’s needs; choose one that gets as close as possible and consider augmenting that with additional tools to model business processes, highlight possible improvements, and improve projec

By Karen D. Schwartz, IDC adjunct research advisor

Sep 10, 2024 5 mins

Digital Transformation Enterprise Applications IT Leadership