News

Data and gen AI: Keys to Air Europa’s digital strategy

José Carlos Bermejo, the Spanish airline's director of data and analytics, knows data enables business success. But only the right application of the right technology can maximize the benefits of this most critical asset.

By Mario Moreno

Jul 23, 2024 4 mins

Data Quality Generative AI Travel and Hospitality Industry

CIOs must beware committing ‘AI washing’ themselves

Temptation to overstate AI capabilities is trickling down from vendors to users. Under pressure to show progress, IT leaders must create clear definitions and reviews to avoid implications.

By Grant Gross

Jul 23, 2024 7 mins

Generative AI IT Leadership ROI and Metrics

Microsoft not out of EU anti-trust woods despite deals with OVHcloud, CISPE

Company still remains under the microscope in Spain as a startup association presses ahead with its complaint.

By Paul Barker

Jul 22, 2024 5 mins

Cloud Computing Legal Microsoft

CrowdStrike incident has CIOs rethinking their cloud strategies

CIOs are looking at ways to avoid single points of failure and are re-evaluating their cloud strategies to prevent any 'blue screen of death' incidents.

By Gyana Swain

Jul 22, 2024 7 mins

Business Continuity Cloud Computing

The great repatriation? IT leaders reset cloud strategies to optimize value

CIOs continue to move workloads back from the public cloud, but their moves represent a refinement of their cloud strategies — not a rejection of the cloud itself.

By Mary K. Pratt

Jul 22, 2024 10 mins

Hybrid Cloud IT Strategy Private Cloud

Data literacy, governance keys to transformation at Dow

The 127-year-old chemicals producer has modernized with an award-winning Integrated Data Hub project and literacy program to make data accessible to every employee.

By Thor Olavsrud

Jul 22, 2024 8 mins

CIO IT Governance Frameworks Science Industry

CrowdStrike CEO apologizes for crashing IT systems around the world, details fix

Attempts to mitigate a novel Windows threat caused systems running CrowdStrike’s Falcon sensor to crash.

By Peter Sayer

Jul 20, 2024 1 min

Security

Blue screen of death strikes crowd of CrowdStrike servers

A bad software update from security software vendor CrowdStrike has paralyzed Windows machines around the world.

By Peter Sayer

Jul 19, 2024 1 min

Security

Fearing disruption? A skills-based talent strategy builds business resiliency

IT skills gaps are derailing digital transformations, leaving businesses at risk of disruption. By reshaping hiring processes, implementing upskilling strategies, and adopting a skills-first mindset, IT organizations can better help the enterprise th

By Sarah White

Jul 19, 2024 8 mins

Digital Transformation Hiring IT Skills

3 ways to help secure the course of a new transformation program

How you spend the first 30 days of your transformation program will greatly impact how it plays out long term.

By Ted Rogers

Jul 19, 2024 6 mins

Digital Transformation IT Leadership IT Strategy

SAP offers AI to all Rise customers — in unknown, varying amounts

Joule AI is now available to all Rise with SAP customers, but customers not using SAP Cloud solutions remain out of luck.

By Lynn Greiner

Jul 19, 2024 5 mins

ERP Systems Generative AI SAP

SAP security holes raise questions about the rush to AI

Cloud security firm Wiz has published a detailed report about SAP security holes, now patched, that raises alarming questions about the secondary role AI efforts are having on cybersecurity defenses.

By Evan Schuman

Jul 18, 2024 1 min

Artificial Intelligence Cloud Security SAP

Gen AI sticker shock sends CIOs in search of solutions

‘Frenetic’ spending, compute-intensive workloads, and a market dominated by one hardware maker have IT leaders looking to new technologies and methods for containing the high costs of generative AI.

By Paula Rooney

Jul 18, 2024 8 mins

Budgeting Generative AI IT Strategy

PNNL’s Brian Abrahamson on delivering UX excellence

The R&D chief digital officer has a passion for continually improving user experiences — and for building strong CIO peer networks to celebrate, coach, and counsel.

By Dan Roberts

Jul 18, 2024 9 mins

Digital Transformation IT Leadership Software Development

New UK government downplays AI regulation in program for the next year

For now, the new government will focus only on regulating development of the largest and most powerful models used for generative AI.

By John E. Dunn

Jul 18, 2024 1 min

Generative AI Government Regulation

Adapting to AI regulations in the U.S. and Europe: Impacts on CIOs and global enterprises

Governments around the world are developing AI laws and regulations, which will bring increasing complexity for CIOs whose businesses are engaged across multiple jurisdictions.

By Ron Babin, IDC adjunct research advisor

Jul 18, 2024 7 mins

Artificial Intelligence Machine Learning

Fujitsu partners with Cohere to build LLMs for Japanese enterprises

Once developed, the new LLMs will be integrated into Fujitsu’s Kozuchi AI services, specifically designed for private cloud environments.

By Gyana Swain

Jul 17, 2024 5 mins

Artificial Intelligence Technology Industry

CIOs are stretched more than ever before — and that’s a good thing

Modern digital leaders have to climb an ever steepening responsibility curve. Successful CIOs embrace this challenge and collaborate with their executive peers to transform the business.

By Mark Samuels

Jul 17, 2024 9 mins

CIO Digital Transformation Roles

Unpacking Leroy Merlin’s marketplace strategy

By the end of the year, B2C marketplaces are expected to reach $3.5 trillion in sales. So offering a better UX and connecting businesses with a wider customer base are vital ways to outsmart the competition. It’s a business model that’s p

By Joanne Carew

Jul 17, 2024 5 mins

CIO E-commerce Services ICT Partners

Kim Basile named new CIO of Kyndryl

The company’s VP of IT Strategy and Transformation will replace Michael Bradshaw, with a goal of further developing Kyndryl’s tech foundation and driving continuous improvement.

By Francisca Domínguez Zubicoa

Jul 17, 2024 2 mins

Managed IT Services Technology Industry

Atos locks in $1.8 billion to fund restructuring plan

Deal reached between IT services firm, banks and group of bondholders still needs to be approved by France’s top commercial court.

By Paul Barker

Jul 16, 2024 4 mins

IT Consulting Services Managed IT Services

Patagonia lawsuit raises thorny GenAI data issues

The easy advice for CIOs is to disclose precisely what information is being collected and how it is being used. The problem: with GenAI, it’s sometimes not clear.

By Evan Schuman

Jul 16, 2024 6 mins

Artificial Intelligence Data Privacy Legal

China leads world in genAI use — US in genAI maturity

As the two nations fight to be leaders in the emerging technology, IT decision-makers are struggling to find out how AI fits into their business strategy, according to a recent report.

By Elizabeth Montalbano

Jul 16, 2024 5 mins

Generative AI IT Strategy

The CIO role today: Change agents need only apply

CIOs have earned the right to be agents of change and leaders of business transformation for their organizations. All that’s left is the hard work of capitalizing on it.

By Grant Gross

Jul 16, 2024 8 mins

CIO Change Management Digital Transformation

Microsoft Recall: Everything IT can get wrong about AI in a single feature

Microsoft Recall may be built with artificial intelligence, but its building lacked judgment and wisdom — two things CIOs and IT teams must impart to get AI right.

By Bob Lewis

Jul 16, 2024 6 mins

Artificial Intelligence Risk Management

ESG reporting: Carbon in the cloud

Cloud computing emissions carries complexity for companies concerned about their sustainability profiles. While IT organizations don’t need to include public cloud use in their ESG reporting, they may choose to do so. And even if they don&rsquo

By Dr. Ron Babin, IDC adjunct research advisor

Jul 16, 2024 6 mins

Cloud Computing

What is transformational leadership? A model for motivating innovation

The transformational leadership style inspires workers to embrace change by fostering a company culture of accountability, ownership, and workplace autonomy.

By Sarah K. White

Jul 15, 2024 11 mins

IT Leadership

IFS acquires EmpowerMX to bolster its aviation sector offering

IFS will offer its AI capabilities to users of EmpowerMX’s aircraft maintenance, repair, and operations (MRO) management software.

By Anirban Ghoshal

Jul 12, 2024 3 mins

ERP Systems Enterprise Applications Mergers and Acquisitions

US lawmakers raise a red flag over Microsoft’s $1.5B investment in G42

The lawmakers want an assessment before the investment moves to the second phase, which involves the transfer of export-restricted semiconductor chips and model weights.

By Gyana Swain

Jul 12, 2024 1 min

Artificial Intelligence Data Center

Green Software Foundation: On a mission to decarbonize software

As the global economy sets its sights on decarbonization, the software industry is coming under increasing scrutiny. Green Software Foundation, with its mission to standardize industry best practices for sustainable software development, is here to h

By Poornima Apte

Jul 12, 2024 8 mins

Green IT Software Deployment Software Development

Ulta Beauty embraces low-code to deliver better CX

As the largest beauty retailer in the US, Ulta provides everything from cosmetics and skin care products, to fragrances and salon services. But to enable greater speed and accuracy of services, the company has found success with help from low-code te

By Joanne Carew

Jul 12, 2024 5 mins

CIO Generative AI Healthcare Industry

Xen Project colocation facility shutdown leaves open source OSSTest facing major disruption

Apparent shuttering of Synoptek services at Boston site hands Xen Project only difficult choices.

By John E. Dunn

Jul 11, 2024 4 mins

Open Source

China makes its bid for global AI governance

Countries around the world are vying to set the tone for global regulation of artificial intelligence — and now China has set out its views on global cooperation in the sector.

By Lynn Greiner

Jul 11, 2024 6 mins

Generative AI Government IT Governance

Cybersecurity GenAI features: Are they worth the money?

GenAI spending is exploding; does cybersecurity functionality deserve any of that budget?

By Christopher Tozzi, IDC Adjunct Research Advisor

Jul 11, 2024 7 mins

Artificial Intelligence Machine Learning Security

Accuracy concerns slow manufacturers’ gen AI adoption

Manufacturers also face technical and operational challenges, such as the need for retrofitting existing systems, that contribute to their hesitation in adopting generative AI.

By Prasanth Aby Thomas

Jul 11, 2024 3 mins

Generative AI

Storage: The unsung hero of AI deployments

Many enterprises focus on computing power and networking when rolling out AI projects. But they may be overlooking the bigger picture of their needs for massive storage.

By Grant Gross

Jul 11, 2024 6 mins

Cloud Storage Data Quality Storage Management Software

Seek solutions now to remedy surging cloud costs

Many companies find it difficult to manage their cloud spend in the interest of maintaining optimization. The result: a quarter of cloud budgets are wasted money, according to findings from Forrester.

By Martin Bayer

Jul 11, 2024 6 mins

Budgeting CIO Cloud Architecture

How top IT leaders create first-mover advantage

CIO Hall of Famers Steve Randich and Neal Sample weigh in on what it takes to build and lead IT cultures that deliver transformative results.

By Dan Roberts

Jul 11, 2024 10 mins

IT Leadership Innovation Staff Management

AMD buys Silo AI to counter Nvidia

AMD's acquisition of Europe’s largest private AI lab is its third AI-themed deal in less than a year, the latest installment in its plan to build an AI stack to rival Nvidia's.

By John E. Dunn

Jul 11, 2024 1 min

GPUs Generative AI Mergers and Acquisitions

Strategies to combat GenAI implementation risks

You need to move fast with GenAI, and that will make your organization vulnerable to implementation mistakes. Here’s how to mitigate those errors.

By Daniel Saroff, IDC Group Vice President Consulting and Research

Jul 10, 2024 9 mins

Artificial Intelligence Machine Learning Security

Accenture acquires Excelmax to bolster chip design expertise

It's the consulting firm's second chip design acquisition, as it seeks to build up a new business area serving enterprises wanting to make custom semiconductors.

By Gyana Swain

Jul 10, 2024 2 mins

IT Consulting Services Mergers and Acquisitions Technology Industry

Can a technology mindset save Paramount?

Faced with competition from Apple, Amazon, and Netflix, the 112-year movie studio has agreed to be acquired by Skydance, led by Larry Ellison’s son David, who wants to transform it into a technology company too. Can IT save the storied movie-ma

By Evan Schuman

Jul 10, 2024 5 mins

Cloud Computing Mergers and Acquisitions

How guardrails allow enterprises to deploy safe, effective AI

AI guardrails are the technical tools companies use to ensure their systems conform to evolving policies and responsible practices. But with increasing options now available from big providers, startups, and the open-source community, finding the rig

By Maria Korolov

Jul 10, 2024 16 mins

CIO Generative AI Microsoft

The customers and communities that drive Beyond Bank’s tech strategy

Cathy O'Sullivan, CIO editor-in-chief for APAC, recently sat with Stevie-Ann Dovico, CIO at Australia’s customer-owned Beyond Bank. Although only a few months into the role, she discusses making her mark with a human-centric approach, and

By CIO staff

Jul 10, 2024 8 mins

Banking CIO Generative AI

The top 9 data analytics certifications

With data analysts in high demand, being able to show greater worth can only be an advantage in a competitive job market. Here are the certifications that will give your career an edge.

By Thor Olavsrud

Jul 9, 2024 7 mins

Certifications Data Mining Data Science

The best pilot project might be the one you kill

CIOs want innovation, but companies (and CIOs) are getting tired of fair to middling results from pilot projects. How can we improve pilot project outcomes? Decisiveness, plain and simple.

By Mary Shacklett

Jul 9, 2024 6 mins

IT Strategy Innovation Project Management

Generative AI and preparing for a shift to skills-based hiring

Organizations will have to reevaluate how they approach hiring, training, and upskilling as generative AI finds its way into modern business strategies. As a result, shifting to a skills-based hiring mindset will be crucial to keep pace with emerging

By Sarah White

Jul 9, 2024 9 mins

CIO Generative AI IT Skills

10 ways to prevent shadow AI disaster

Unsanctioned AI in the workplace is putting company data, systems, and business relationships at risk. Here’s how to pivot employees’ AI curiosity toward acceptable use — and organizational value.

By Mary K. Pratt

Jul 8, 2024 11 mins

Business IT Alignment Data Governance Generative AI

Request for proposal vs. request for partner: what works best for you?

New approaches to collaborative bidding are on the rise, so it’s important to know how to choose one from the other before making the switch.

By Kate Vitasek

Jul 8, 2024 8 mins

CIO ICT Partners Software Providers

US Med-Equip eases hospital pain point with AI, RPA

The movable medical equipment provider repurposed an accounts payable machine learning model to enable nurses to one-click rent hospital beds through their EMR systems.

By Paula Rooney

Jul 5, 2024 6 mins

CIO 100 Digital Transformation Healthcare Industry