News

Subscription economy defies economic headwinds, fuels recurring growth

Despite a general slowdown in growth in the SaaS domain, companies leveraging consumption-based models, indicating a shift toward more flexible and customer-aligned pricing strategies.

By Sandeep Budki

Apr 17, 2024 5 mins

IT Management SaaS

Decoding Salesforce’s plausible $11 billion bid to acquire Informatica

If the deal goes through, analysts claim that it would not only mean consolidation in the iPaaS market but also a new revenue source for Salesforce.

By Anirban Ghoshal

Apr 17, 2024 7 mins

Enterprise Applications Salesforce.com

Generative AI sparks family business renaissance: PwC report

A whopping 73% of NextGen leaders acknowledged that GenAI is a powerful force for transformation and has the potential to reshape business operations and drive innovation.

By Gyana Swain

Apr 16, 2024 5 mins

Generative AI IT Leadership

Skills-first hiring has CIOs rethinking talent strategies

By focusing on skills over pedigree and incorporating training when onboarding, some IT leaders are filling open positions faster with talent honed for their needs. But the strategy is more nuanced than it may seem.

By Mary K. Pratt

Apr 16, 2024 9 mins

Hiring IT Skills IT Training

How to be the CIO every company wants

Taking on one of the most difficult C-level roles requires a broad spectrum of skills. Here’s a breakdown of what it takes — and the two areas where keen focus will unlock your ability to achieve the rest.

By Mary Shacklett

Apr 16, 2024 7 mins

Business IT Alignment CIO IT Leadership

State of the CIO, 2024: Change makers in the business spotlight

CIOs have arrived at a pivotal point in their evolution, taking command of enterprise strategy and cementing their status as full-fledged business leaders — a role they’ve long strived for.

By Beth Stackpole

Apr 15, 2024 16 mins

Business IT Alignment CIO IT Strategy

H&R Block answers tax questions using gen AI

H&R Block is leveraging generative AI to help customers as they prepare their taxes using the company’s products before today’s deadline.

By Thor Olavsrud

Apr 15, 2024 7 mins

CIO Generative AI Microsoft Azure

What is a managed service provider? Strategic outsourcing for IT services

MSPs are increasingly being turned to as strategic outsourcing partners that remotely manage or deliver IT services, thanks to talent and technologies most enterprises lack.

By Maria Korolov and CIO staff

Apr 15, 2024 13 mins

Managed Service Providers Outsourcing

AI poised to replace entry-level positions at large financial institutions

Financial services firms such as Goldman Sachs and Morgan Stanley are quietly testing AI tools that could leave CIOs delivering IT services to more bots and fewer employees.

By Elizabeth Montalbano

Apr 12, 2024 4 mins

Financial Services Industry Generative AI Robotic Process Automation

Tractor Supply enlists AI to deliver ‘legendary’ customer service

The rural lifestyle retailer has rolled out two AI-based IT projects to cut down time spent in checkout lines, send store employees where they’re needed, and provide immediate product information targeted to customers’ needs.

By Grant Gross

Apr 12, 2024 7 mins

CIO 100 Digital Transformation Retail Industry

Oracle makes its pitch for the enterprise cloud. Should CIOs listen?

Acquisitions, partnerships, and a focus on AI for Oracle-captive enterprises could make enterprise software vendor a compelling player in multicloud environments and specific verticals.

By Bob Violino

Apr 11, 2024 10 mins

IT Strategy Oracle Technology Industry

Black CIOs on the path to IT leadership

Howard University’s Tech Titans panel assembled six illustrious CIOs who shared their advice and experiences on the path to the C-suite. Here are their top takeaways for Black CIO aspirants.

By Sarah White

Apr 11, 2024 12 mins

Diversity and Inclusion IT Leadership

Is the power of people skills enough to keep gen AI in check?

As the explosive growth of generative AI frees technologists to take on more complex challenges, critical thinking, communication, business and domain knowledge, and leadership are increasingly becoming essential must-haves.

By Maria Korolov

Apr 10, 2024 15 mins

CIO Generative AI IT Skills

Canteen Australia’s pursuit of a greater good through tech

Cathy O'Sullivan, CIO editor-in-chief for APAC and host of CIO Leadership Live Australia, sat with Raul Caceres, executive director of operations at Canteen Australia to discuss how the non-profit has developed a donor prediction model, creates

By CIO staff

Apr 10, 2024 8 mins

CIO Generative AI Nonprofits

Seekr finds the AI computing power it needs in Intel’s cloud

By moving workloads to Intel Developer Cloud, the vendor of transparent AI models expects to see significant cost savings and performance bumps while accessing the latest AI chips Intel offers.

By Grant Gross

Apr 10, 2024 5 mins

Artificial Intelligence Intel Technology Industry

Atos staves off bankruptcy, casts wider net for refinancing

IT services company Atos has won a few months’ reprieve from its bankers, but still needs a long-term solution to its debt problems if it is to continue serving customers.

By Peter Sayer

Apr 9, 2024 5 mins

Managed IT Services Technology Industry

How Ipsos has digitally adapted to changing business needs

Since it began moving its panel surveys online in 2001, the multinational market research and consulting firm has been steadfast in embracing new technologies and methodologies to improve efficiency and value proposition for clients.

By Nuria Cordón

Apr 9, 2024 5 mins

CIO Data Quality Digital Transformation

Dairyland powers up for a generative AI edge

Under the leadership of CIO Nate Melby, the Midwestern utility has been an early mover in putting machine learning and LLMs to work to deliver safe, reliable, and affordable electricity to its members.

By Paula Rooney

Apr 9, 2024 7 mins

Artificial Intelligence Digital Transformation Utilities Industry

US proposes draft data privacy legislation

The draft legislation represents a concerted effort to establish a unified national standard for data privacy, addressing the fragmented regulatory framework created by a patchwork of state laws.

By Sandeep Budki

Apr 8, 2024 4 mins

Data Privacy Regulation

The C-suite is expanding — and IT leaders are stepping up

As testament to technology’s vitality to business, a new fleet of C-level roles is emerging, offering specialization in support of the CIO, while also redefining the CIO role of tomorrow.

By Esther Shein

Apr 8, 2024 12 mins

Business IT Alignment CIO IT Strategy

Sport analytics leverage AI and ML to improve the game

These three globally recognized organizations are using AI and machine learning to transform how players and coaches can not only extract but effectively wield valuable data to help achieve superior results.

By Thor Olavsrud

Apr 8, 2024 6 mins

CIO Data Quality Machine Learning

EU and US agree to chart common course on AI regulation

The two blocs agreed to collaborate on interoperable and international standards for safer AI.

By John Leyden

Apr 5, 2024 6 mins

Generative AI Government IT Governance

The complex patchwork of US AI regulation has already arrived

More than a dozen US states have passed laws covering AI use, with additional state legislatures debating regulations on the way. Here’s how emerging laws and mandates could impact CIOs’ AI strategies.

By Grant Gross

Apr 5, 2024 8 mins

Compliance Government Regulation

CBAP certification: A high-profile credential for business analysts

Is the Certified Business Analysis Professional a worthwhile cert to advance your BA career? Here we offer training and exam info, salary data, and more.

By Josh Fruhlinger

Apr 5, 2024 10 mins

Business Analyst Business Intelligence Certifications

Cisco-led consortium to spread AI expertise in the workforce

Group of major tech companies will first release a report on AI skilling in the workforce in advance of recommendations for reskilling strategies.

By Jon Gold

Apr 4, 2024 4 mins

Artificial Intelligence IT Skills Technology Industry

Amazon downsizes AWS in a fresh cost-cutting round

Hundreds of employees across AWS’ sales, marketing, and brick-and-mortar technology development teams will be affected.

By Sandeep Budki

Apr 4, 2024 3 mins

Amazon Web Services Technology Industry

The full-stack architect: A new lead role for crystalizing EA value

Walgreens’ Stephen Ma shares why fewer architects, with wider domain expertise, may close the gap between EA’s ethos and its perceived value proposition.

By Michael Bertha and Duke Dyksterhouse

Apr 4, 2024 8 mins

Enterprise Architecture

LA Public Defender CIO digitizes to divert people to programs, not prison

The LA Public Defender’s Office and its CIO have deployed modern technologies to level the scales of justice, offering a beacon of hope to those who can’t afford private legal representation.

By Paula Rooney

Apr 4, 2024 8 mins

CIO Cloud Architecture Generative AI

Amazon drops ‘just walk out’ technology at its US retail locations

Fully automated retail technology is going away in US-based Amazon Fresh stores, the company confirmed.

By Jon Gold

Apr 3, 2024 3 mins

Amazon.com Retail Industry

AI adoption accelerates as enterprise PoCs show productivity gains

CIOs are increasingly exploiting custom AI stacks and new features in line with business software to automate and streamline business processes — with a few caveats.

By Robert Mitchell

Apr 3, 2024 13 mins

CIO Generative AI ICT Partners

An IT leader’s mission to retrofit the tech foundation at Eon

As CIO of the German multinational electric utility company, Sebastian Weber reflects on how he’s helped modernize the IT function with a simple and mindful approach that’s also paving the way for the future.

By Andrea Koenig

Apr 3, 2024 4 mins

CIO Cloud Management Utilities Industry

6 hidden risks of IT automation

Automation is increasingly seen as a key IT strategy for competitive advantage, but pitfalls await those who fail to heed precautions.

By Bob Violino

Apr 2, 2024 10 mins

BPM Systems Build Automation Devops

Digital transformation’s fundamental change management mistake

Too often change management is treated as a post-DX add-on. Instead, drive change preemptively by injecting user-centric change practices into your digital development and delivery workflows.

By Isaac Sacolick

Apr 2, 2024 9 mins

Change Management Digital Transformation

US and UK sign agreement to test the safety of AI models

The agreement will see the UK’s new AI Safety Institute and its US counterpart collaborate to formulate a framework to test the safety of large language models.

By Anirban Ghoshal

Apr 2, 2024 3 mins

Artificial Intelligence Regulation

8 strategies for accelerating IT modernization

As the pressure to innovate increases, so too does the need to quickly modernize applications and infrastructure to ensure your business can capitalize on new opportunities as they arise.

By Mary K. Pratt

Apr 1, 2024 10 mins

Digital Transformation Enterprise Applications IT Strategy

Nvidia points to the future of AI hardware

CIOs with major AI ambitions will see value in the GPU maker’s new offerings: The new Blackwell hardware architecture and a software package to optimize inference for several popular AI models.

By Grant Gross

Apr 1, 2024 5 mins

CIO Generative AI Nvidia

Rocket Mortgage lays foundation for generative AI success

The US mortgage lender, which has a history making the most of machine learning and AI, is taking a model-agnostic approach to generative AI, boosted by a versatile data platform tuned for speed.

By Paula Rooney

Mar 29, 2024 7 mins

Artificial Intelligence Digital Transformation Generative AI

4 lessons healthcare can teach us about successful applications of AI

From LLMs for clinical decision support, to best-in-class medical chatbots, healthcare is paving the way for applied generative AI.

By David Talby

Mar 28, 2024 5 mins

Artificial Intelligence Healthcare Industry

White House requires agencies to create AI safeguards, appoint CAIOs

A new OMB policy focuses on maintaining public safety and protecting human rights as the federal government begins to embrace AI.

By Grant Gross

Mar 28, 2024 5 mins

Generative AI Government IT IT Governance

NetSuite adds more Text Enhance gen AI capabilities

Other updates to the company’s SaaS ERP suite include the addition of new connectors for its analytics warehouse and point of sale (POS) offerings.

By Anirban Ghoshal

Mar 28, 2024 3 mins

Generative AI NetSuite

7 tips for leading without authority

To deliver on their agendas, IT leaders must often lead people outside their chain of command toward a shared vision. Here’s how the best influence-builders earn buy-in on journeys and outcomes.

By Christina Wood

Mar 28, 2024 11 mins

IT Leadership Project Management Tools

Swiss Federal Railways CIO relies more on AI than concrete

Jochen Decker is fully committed to AI for complex optimization projects to yield measurable cost benefits.

By Christoph Lixenfeld

Mar 28, 2024 4 mins

CIO Data Quality Transportation and Logistics Industry

Prepping for the post-CIO chapter of a storied career

Former CIOs Diana McKenzie and Karenann Terrell discuss their transitions from operational IT leadership roles, offering advice for CIOs considering retirement and a shift to advisory or board positions.

By Dan Roberts

Mar 28, 2024 13 mins

CIO Careers Women in IT

What Erie Insurance does to develop transformational talent

Here, Partha Srinivasa, CIO of the Pennsylvania-based property and casualty insurance provider, discusses his approach to building up change-forward employees.

By Martha Heller

Mar 27, 2024 4 mins

CIO Change Management Insurance Industry

Think you can ignore quantum computing? Think again.

While gen AI has captured the attention of virtually every CIO, quantum computing is priming to take center stage.

By Pat Brans

Mar 27, 2024 9 mins

CIO Data Management Quantum Computing

Women in tech increasingly dissatisfied, job search rates surge

More women in tech than men are currently looking for new jobs, a new study has found.

By Sascha Brodsky

Mar 26, 2024 3 mins

Careers Diversity and Inclusion Salaries

Cisco: Workers like the hybrid model, but crave better offices

New survey points at poorly equipped workspaces as drivers of dissatisfaction with in-office work.

By Jon Gold

Mar 26, 2024 3 mins

Enterprise Remote Work Staff Management

10 best practices when partnering for strategic skills

With talent gaps growing, IT leaders are forging new partnerships centered on transformational skills. Knowing when, where, and how to do this right is only going to become more critical.

By Stephanie Overby

Mar 26, 2024 10 mins

IT Skills IT Strategy Outsourcing

Customer science: A new CIO imperative

For businesses to become truly customer-centric, CIOs must instill a more scientific approach to customer experience analysis.

By Thornton May

Mar 26, 2024 5 mins

Business IT Alignment IT Strategy ROI and Metrics

Dell cuts jobs amid growing economic uncertainties

In its latest filing, the company said it continued to execute cost management measures, “including limiting external hiring, employee reorganizations, and other actions.”

By Prasanth Aby Thomas

Mar 26, 2024 3 mins

Dell Staff Management Technology Industry