News

Salesforce adds Contact Center updates to Service Cloud

The new updates include features such as conversation mining and generative AI-driven survey summarization.

By Anirban Ghoshal

Mar 26, 2024 3 mins

Salesforce.com

Stability AI CEO steps down ‘to fix concentration of power in AI’

AI governance is a hard problem, and Emad Mostaque wants to spread the workload.

By Jon Gold

Mar 25, 2024 4 mins

Generative AI IT Governance Technology Industry

Women IT leaders take center stage

Cultivating visibility can help all professionals achieve greater success, but it’s a particularly important task for women who remain underrepresented in tech.

By Mary K. Pratt

Mar 25, 2024 13 mins

Careers Diversity and Inclusion Women in IT

How to get your CFO to buy into a better model for IT funding

Digital success requires a product-based approach to IT — and a shift to persistent rather than per-project funding. Here’s how to address your CFO’s concerns about costs and risks.

By Lorraine Longhurst

Mar 25, 2024 10 mins

Budgeting CFO Project Management

Deutsche Telekom calls on SAP for IT infrastructure move to Rise

Deutsche Telekom will move its SAP infrastructure to Rise with the help of its own IT services subsidiary, T-Systems.

By Peter Sayer

Mar 22, 2024 4 mins

ERP Systems SAP Telecommunications Industry

15 highest-paying IT jobs

Despite economic headwinds, demand for IT talent continues to rise. The following IT roles take home the most pay today, thanks to unique combinations of leadership, technical, and business-oriented skills.

By Sarah White

Mar 22, 2024 10 mins

Careers IT Jobs Salaries

The big changes forcing PostNord to digitally restructure

Simultaneous transformations are underway at Nordic postal service provider PostNord so it can consistently deliver on the customer journey.

By Karin Lindström

Mar 22, 2024 6 mins

Agile Development CIO Data Quality

SAP user group: S/4HANA usage is growing, but still in the minority

Customers want more information about cloud and AI strategy from the German ERP giant.

By Jon Gold

Mar 21, 2024 3 mins

Enterprise Applications SAP

CDOs, data science heads to fill Chief AI Officer positions in India

The proliferation of large language models and the demand for generative AI-based applications is giving rise to a new position across enterprises — the Chief AI officer.

By Anirban Ghoshal

Mar 21, 2024 5 mins

Artificial Intelligence Chief Digital Officer IT Leadership

US government enters the race for AI talent

Facing an uphill battle in a tight talent market, the federal government is leaning on its ‘unique value proposition’ to entice AI and AI-adjacent IT pros to bring their skills to public service.

By Mary K. Pratt

Mar 21, 2024 9 mins

Government Government IT Hiring

Driving 15 years of IT transformation in 5

First-ever McWane CIO Lynn Lovelady fast-tracked the global manufacturer’s corporate IT makeover by emphasizing A-teams, smart centralization, and establishing trust.

By Michael Bertha

Mar 21, 2024 7 mins

IT Leadership IT Strategy Manufacturing Industry

The rocky road ahead for AI

AI is revolutionizing the way we live and work, but critical ethical and production concerns will cause roadblocks.

By David Talby

Mar 20, 2024 5 mins

Artificial Intelligence Business

French regulator fines Google $271M over generative AI copyright issue

Google trained its Bard AI on copyright news articles without giving publishers sufficient information about remuneration or an opportunity to opt out, France’s competition authority found.

By Jon Gold

Mar 20, 2024 3 mins

Generative AI Regulation

Payment-processing outages at UK retailers raise reliability issues for cashless transactions

Payment disruptions at supermarkets and fast-food outlets in the UK over the past week will force CIOs to consider whether improved reliability is something they can’t afford not to pay for.

By Elizabeth Montalbano

Mar 20, 2024 5 mins

Payment Systems Retail Industry

Governance and Fighting the Curse of Complexity

CIOs feel they are driving digital transformation to support business value

By Charles Pelton

Mar 20, 2024 5 mins

Cybercrime IT Governance IT Strategy

Generative AI takes center stage in latest ServiceNow release

ServiceNow’s Washington DC platform release looks to take on management responsibilities for generative AI.

By Jon Gold

Mar 20, 2024 3 mins

Generative AI ITSM ServiceNow

How CIOs navigate generative AI in the enterprise

Gen AI is opening up doors to company-wide innovation on a massive scale. But in this new era, leadership must carefully oversee its adoption to maintain code quality and mitigate technical debt.

By Bill Doerrfeld

Mar 20, 2024 13 mins

CIO Data Governance Generative AI

If you invest more in AI than people, you’re doing it wrong

As technology becomes more human, maintaining a people-first approach in the workplace is essential.

By Adam Burden and Koenraad Schelfaut

Mar 20, 2024 7 mins

CIO Diversity and Inclusion Employee Experience

Airbus abandons possible acquisition of Atos data division

Atos is running out of runway as one suitor after another turns its back on the troubled IT services company.

By Peter Sayer

Mar 19, 2024 3 mins

Managed IT Services Mergers and Acquisitions Technology Industry

7 ways to make IT operations more efficient

Efficiency leads to increased productivity and cost savings. Here are seven ways you can boost IT efficiency for lasting impact.

By John Edwards

Mar 19, 2024 7 mins

BPM Systems IT Strategy Process Improvement

A CIO primer on addressing perceived AI risks

IT leaders must anticipate not just actual AI risks, but perceived ones as well. Here’s what you’ll most likely encounter and how to address it.

By Bob Lewis

Mar 19, 2024 7 mins

Artificial Intelligence IT Leadership Risk Management

SAP and Nvidia expand partnership to aid customers with gen AI

SAP is embedding Nvidia’s generative AI foundry service into SAP Datasphere, SAP BTP, RISE with SAP, and SAP’s enterprise applications portfolio to equip customers with greater and more simplified access to the technology.

By Thor Olavsrud

Mar 18, 2024 4 mins

Generative AI Nvidia SAP

Nvidia AI Enterprise adds generative AI microservices

A broad new array of generative AI-focused tools for developers is available in Nvidia AI Enterprise 5.0.

By Jon Gold

Mar 18, 2024 3 mins

Containers Generative AI Microservices

Exposure to new workplace technologies linked to lower quality of life

However, established technologies such as laptops, tablets, and instant messaging were associated with improved well-being.

By Sascha Brodsky

Mar 18, 2024 5 mins

Artificial Intelligence Human Resources Robotics

Indian government asks genAI developers to self-regulate

India is changing its approach to regulating generative AI, after initially requiring developers to submit at-risk models for government approval.

By Sandeep Budki

Mar 18, 2024 4 mins

Generative AI Government Regulation

CIOs weigh where to place AI bets — and how to de-risk them

In a field fraught with risk, avoiding adverse outcomes is as important as achieving game-changing advantage. Successful CIOs find ways to balance risks and rewards.

By Stan Gibson

Mar 18, 2024 9 mins

Generative AI IT Strategy Risk Management

Gen AI’s ultimate potential? Hive mind teamwork

By reducing organizational friction from communication and collaboration, LLMs hold the potential to enable organizations to unlock a “shared consciousness” in which information is gathered, analyzed, interpreted, and deployed between ind

By Chris Fussell

Mar 18, 2024 7 mins

Generative AI IT Strategy Staff Management

Canadian CIOs discuss driving digital transformation at a rapid pace

Canadian CIOs are leading the charge in digital transformation, shaping the future of business innovation and growth. Read on to take a look behind the scenes.

By Lee Rennick

Mar 15, 2024 3 mins

Business Events Technology Industry

Pentagon’s first chief AI officer leaves after two years

Craig Martel will be replaced by Radha Plumb, who previously worked at Google and Facebook.

By Grant Gross

Mar 15, 2024 4 mins

Artificial Intelligence Government IT

CIOs take aim at SaaS sprawl

The proliferation of ‘best of breed’ point solutions across the enterprise has many IT leaders launching rationalization and integration strategies aimed at reducing tech debt and complexity.

By Paula Rooney

Mar 15, 2024 7 mins

APIs Application Integration IT Strategy

UK public sector urged to ‘maximize the opportunities’ of gen AI

Centralized planning and expertise sharing will be key to getting the most out of AI in government, as in the enterprise, says a new study.

By Jon Gold

Mar 14, 2024 5 mins

Artificial Intelligence Generative AI Government IT

7 ways an MBA will advance your IT career — and 5 ways it won’t

Will earning an MBA give you the key to IT career success, or is it simply a costly waste of time? Here’s what you need to know.

By John Edwards

Mar 14, 2024 8 mins

Careers IT Leadership IT Skills

How CIOs reinterpret their role through AI

With greater technical expertise and business knowledge comes more wide-ranging responsibilities for CIOs. AI is increasingly underpinning IT teams, but utilizing it as a check against high-value tasks must still be a priority to drive business perfo

By Patrizia Licata

Mar 14, 2024 9 mins

Banking CIO Financial Services Industry

Modernizing your resume for executive IT leadership

CIO resume makeover: Recent trends in structure, presentation, and emphasis can ensure your resume is streamlined to emphasize your professional brand.

By Sarah White

Mar 14, 2024 8 mins

CIO Careers Resumes

European Parliament approves EU AI Act: What impact on the enterprise?

The legislation’s goal is to promote trustworthy AI — oh, and innovation.

By Jennifer Baker

Mar 13, 2024 5 mins

Artificial Intelligence Generative AI

OneFamily’s response to the data quality question

Graham O'Sullivan, group CIO at UK-based financial services provider OneFamily, sits with CIO.com’s Lee Rennick to discuss transforming legacy systems, building the digital self-serve customer experience, and creating a roadmap for gen AI.

By CIO staff

Mar 13, 2024 6 mins

CIO Enterprise Financial Services Industry

3 areas where gen AI improves productivity — until its limits are exceeded

Generative AI focused on customer service, software and development, and creative and knowledge work could yield more than $1 trillion in annual US productivity gains. Early adopters stand to benefit the highest ROI, but tactical deployment and robus

By Maria Korolov

Mar 13, 2024 14 mins

CIO Generative AI ROI and Metrics

Oracle touts AI as major driver of Q3 gains

Buoyed by cloud sales, the software giant’s numbers are good, but some dispute the AI-driven nature of the company’s gains.

By Jon Gold

Mar 12, 2024 3 mins

Enterprise Applications Oracle Technology Industry

Creatio adds Copilot, Copilot Designer to its automation platform

Copilot Designer will enable enterprise users to build new AI-based scenarios for their business needs with their preferred large language model.

By Anirban Ghoshal

Mar 12, 2024 3 mins

CRM Systems Salesforce Automation

The early returns on gen AI for software development

Leading organizations highlight key takeaways from initial implementations of generative AI across the app-dev lifecycle, including benefits, limitations, team impacts, and lessons learned.

By Bob Violino

Mar 12, 2024 11 mins

Generative AI Software Development

Selling the C-suite on preemptive IT investments

Greater scrutiny on margins means earning the green light on preemptive projects that don’t produce immediate ROI, such as disaster recovery, a tough sell. Here’s how CIOs can make the case.

By Mary Shacklett

Mar 12, 2024 5 mins

Budgeting Business Continuity Data and Information Security

Vertical solutions rise in 2024

An opportunity for IT and Business execs to partner and procure business value.

By Chris Selland

Mar 11, 2024 6 mins

Business IT Leadership

An archetype-based approach to driving your global workforce transformation

In transforming your IT workforce, modeling its to-be composition is a necessary and smart first step, but it represents only the tip of the iceberg. Here’s how to pressure-test your model against the realities of execution.

By Michael Bertha

Mar 11, 2024 6 mins

IT Leadership IT Strategy

Has the CIO title run its course?

With the role expanding well beyond its decades-old roots and top tech chiefs rebranding departments for the digital era, some IT leaders are rethinking what’s in a name. For Tim Wenhold and Marc Sule, CBTO hits closer to the mark.

By Esther Shein

Mar 11, 2024 7 mins

CIO IT Leadership

Covanta’s step-by-step approach to AI enablement

Adopting a ‘walk don’t run’ attitude in generative AI deployment has helped this industrial waste management services company maintain existing data and governance structures while fueling customer experience and innovation strategi

By Srini Gudipati

Mar 11, 2024 6 mins

Artificial Intelligence IT Strategy

NCWIT digitally transforms the DEI journey to help uplift women in IT

Leveraging its extensive data and research, the nonprofit is changing the equation for women in IT with a software-based approach to organizational DEI assessment and action.

By Sarah White

Mar 8, 2024 8 mins

Diversity and Inclusion Women in IT

Women still underrepresented in top tech roles

Despite pockets of progress, women looking to make inroads in tech leadership continue to face obstacles. Here, two female CIOs in South Africa share their experiences.

By Joanne Carew

Mar 8, 2024 5 mins

CIO IT Leadership Women in IT

A CISO POV: Securing AI in your company

Q&A with Patricia Titus, one of the top security executives and thought leaders in the industry.

By Rick Grinnell

Mar 7, 2024 9 mins

Artificial Intelligence CSO and CISO Security

UNESCO finds ‘pervasive’ gender bias in generative AI tools

Because AI outputs are no better than the human-generated data it’s trained on, the UN agency concludes judicial and social interventions will be necessary to address gen AI risks.

By Jon Gold

Mar 7, 2024 3 mins

Generative AI

Industry clouds give CIOs on-ramp to gen AI

Cloud offerings tailored to their verticals have given IT leaders industry-specific features and an expedited route to the cloud. Now they are enabling easier experimentation with generative AI.

By Paula Rooney

Mar 7, 2024 6 mins

Financial Services Industry Generative AI Healthcare Industry