News

What is NLP? Natural language processing explained

Natural language processing is a branch of AI that enables computers to understand, process, and generate language just as people do — and its use in business is rapidly growing.

Rethinking data analytics as a digital-first driver at Dow

On the road from data to business intelligence, Dow discovered a good first step is not only looking at where information might be used but how it can be woven into the cultural fabric of the company.

How IT does business at Eastman

The fact Eastman created a new line of business through digital products is nothing new. What is new is the business is run by IT.

6 legal ‘gotchas’ that could sink your CIO career

We live in a litigious society and CIOs are no exception when it comes to lawsuits. What can you do to protect yourself?

Oracle adds compute services to its Cloud@Customer offering

The hardware, according to the company, will come at an approximate cost of $10,000. The infrastructure will be managed and operated by Oracle.

Examining the National Bank of Canada CIO’s approach to tech and teams

CIO.com Canada editor Lee Rennick recently sat with Julie Levesque, EVP, technology and operations, and CIO at National Bank of Canada to discuss her approach to technology’s role in leading teams, and ensuring that the leadership roadmap is in

Full Steam Ahead: CIO Kopal Raj of WABTEC India on staying ‘on-track’ with AI, IoT and sustainability goals

"We’re making efforts in green technology, hydrogen fuel cells, bringing down diesel consumption and manufacturing electronic locomotives to bring down carbon footprint," says Kopal Raj, CIO of WABTEC India, on their sustainability go

Nvidia unveils Workbench for managing AI workloads, updates Omniverse

Chip maker Nvidia is using software to position itself at the center of two model-making markets: AI and 3D.

6 ways CIOs sabotage their IT consultant’s success

As an IT leader, it’s up to you to make the consultants you engage successful. If you weren’t serious about their project, why did you sign the contract?

PepsiCo IT redefines direct-to-store business model success

The food and beverage titan’s SalesHub+ cloud-to-edge strategy leverages modern iPhone app development to elevate frontline workers’ productivity and significantly improve the bottom line.

4 questions CIOs are asking about cloud computing

Making the true business case for cloud computing is about much more than just cost savings.

IT leaders embrace the role of business change maker

IT leaders are blending equal parts business acumen, robust communications skills, and immersion in day-to-day workflows to deliver change management success.

IDC: Pace of enterprise applications sales will increase next year

Forecasts show that enterprise applications sales will grow at 9.6% annually, reaching $483 billion in 2027.

Generative AI is a make-or-break moment for CIOs

IT leaders must bring a pragmatic technology lens to gen AI’s potential — and its pitfalls — by optimizing their strategies for use cases first.

AWS hopes for a savior in AI as revenue growth continues to slow

Top company executives believe that the enterprise shift toward AI workloads is critical to getting back on the high growth trajectory.

4 ways to ask hard questions about emerging tech risks

For too long we’ve accepted all technology as progress. Today, that comfort zone can be a detriment to the business unless tech leaders start scrutinizing beyond face value.

A 4-pronged strategy to cut SaaS sprawl

Oversubscription, underutilization, and shadow IT both bloat SaaS budgets and weaken results. It's crucial for CIOs to survey their SaaS estates and right size implementations to bring financial relief to their enterprises.

What is an automation engineer? A growing role to address IT automation

IT automation engineers help develop, test, and implement technologies aimed at automating business, IT, and development processes — a growing business imperative.

Lay the groundwork now for advanced analytics and AI

Proper data integration, modeling, and maintenance make up the unglamorous but necessary foundation for high-impact analytics and AI applications. Without it, data is too hard to access and, even if can be analyzed, will deliver inaccurate results.

CIO legend Chris Hjelm on developing future-ready IT leaders

Legendary CIO Chris Hjelm built a career leading IT at large and innovative companies alike, and being intentional about developing future IT leaders has been a key part of his leadership playbook.

NASA, IBM team up to build LLM that can help fight climate change

The model, which was developed on IBM’s watsonx.ai platform, will be openly available on Hugging Face, the company said.

Beyond compliance: How to pick winning ESG strategies that make a splash

CIOs are increasingly asked to drive and contribute to the ESG agenda. Consider this formula to make your mark.

Salesforce launches Starter to ward off competition in the SMB segment

Starter combines Salesforce’s key offerings across its sales, marketing, and service portfolios into one suite with a simplified user interface on the back of its Data Cloud.

10 tips for modernizing legacy apps for the cloud

Cloud-native capabilities are vital for making the most of the cloud. Here’s how to breathe new cloud life into your legacy apps.

CIO Ryan Snyder on the benefits of interpreting data as a layer cake

Thermo Fisher Scientific CIO Ryan Snyder discusses a tiered model used to turn data into value at the $40 billion laboratory equipment and instrument maker.

Enterprises enthusiastic about generative AI, Foundry survey shows

There are tensions between IT and line-of-business leaders about the risks of moving too fast or losing control of data, however.

How generative AI impacts your digital transformation priorities

Heading into 2024, CIOs must reshape their digital agenda with the promise and perils of generative AI in mind. Here are five ways to address the disruptive potential of LLMs.

Hyperscalers in crosshairs for anti-competitive pricing and lock-in

UK industry regulators see the market for public cloud infrastructure services as too concentrated, but AWS, Microsoft, and Google say it’s operating competitively.

Invoking IT to help revitalize Indigenous languages at risk of extinction

The Miami Tribe of Oklahoma and Miami University’s IT services partnered to develop a platform aimed at restoring the tribe’s dormant language. Now it is helping other tribal communities unearth their own ‘sleeping’ languages.

Generative AI usage gains traction among enterprises: McKinsey

Although it is still early days for the technology, the McKinsey report showed its adoption is picking up across industry sectors.

Simplifying IT strategy: How to avoid the annual planning panic

Answering these seven questions will accelerate development of your 2024 IT strategy.

20 issues shaping generative AI strategies today

From acceptable use policies to change management challenges, CIOs are at the center of a quickly unfolding IT revolution that requires deft navigation of emerging and evolving issues across the business landscape.

Swiss Re streamlines insurers’ natural disaster response with AI

With natural catastrophes on the rise, the global reinsurer is leveraging predictive analytics and AI to help its insurer clients better anticipate claims and process them quicker in a disaster’s wake.

5 steps to drive and foster innovation in IT

By prioritizing technology, people, and customers, IT leaders can future-proof their businesses and move digital transformation forward.

JLL reinvents itself for the AI era

The commercial real estate giant is embracing new “as a service” business models, including software, which has been made possible by a cloud and data transformation prepped to make the most of AI.

Embracing neurodiversity in IT for competitive advantage

Unleashing the power of unique minds in your IT organization by rethinking workplace environments, creating a culture of inclusion, and recognizing that talent comes in many forms.

SAP raises on-prem support costs again to drive cloud adoption

For the second year in a row, SAP is raising on-premises support costs. This time, however, it’s cutting innovation too.

IT leaders grapple with shadow AI

Generative AI promises dramatic productivity gains, but rogue use must be curtailed until control is gained.

CIO Diane Schwarz on the power of professional ecosystems

IT leaders must foster multidimensional networks based on a strong understanding of their company’s currency, investments in peer relationships, and a continually authentic personal brand.

ServiceNow adds new features to its Now Assist generative AI assistant

Alongside the new features, the company announced its approach to commercialization with premium SKU offerings across ITSM, CSM, and HRSD, beginning in September with the Vancouver platform release.

Low-tech collaboration emerges as the key to protecting complex enterprise infrastructure environments

Real estate CIOs drive deals with data

Cloud transformations complete, Re/Max’s Grady Ligon and Keller Williams’ Chris Cox are shaping data pipelines, delivering digital tools, and bringing AI to bear in an effort to empower residential real estate agents to capitalize on list

Dr. Pankaj Setia on the challenges that will redefine CIOs’ careers

The professor of information systems and strategy at the Indian Institute of Management — Ahmedabad believes CIOs are well positioned to transform themselves into business leaders by delivering digital transformation amid a rising tide of high-

A forensic look into cloud success with Broadcom’s Andy Nallappan

Andy Nallappan, CTO, CSO, and head of software engineering and operations at Broadcom, recently spoke with Heller Search Associates CEO Martha Heller about how cultural change and replacing on-prem’s sunk cost mentality with incentivized FinOps

Alphabet bets on generative AI as cloud boosts Q2 revenue

The company intends to incorporate more generative AI capabilities across products and offerings, such as Search, Google Cloud services, and Google Ads.

Physical experience, digital convenience: The future of retail

Shopping is becoming a seamless blend of online and offline, thanks to better technology and precise data generated at every touchpoint in the customer journey.

Salesforce updates its Commerce Cloud with digital commerce capabilities

The new capabilities include features such as the Reorder Portal, Order Support, and Pay Now.

7 IT delegation mistakes to avoid

Task delegation is an essential CIO skill, yet many IT leaders continue to make the same efficiency-robbing mistakes. Don’t let yourself become one of them.

The unsung skill too many IT leaders shortchange

Too often IT leaders view digital initiatives as projects to complete rather than campaigns to conduct. And at the heart of any successful campaign is a communication strategy geared for results.

How IT leaders are driving new revenue

Given their unique perspective across the company, IT leaders are in prime position to identify and execute revenue-focused initiatives. CIOs and executive advisors share tips on supporting top-line growth.