News

ServiceNow: Latest news and insights

Here’s what you need to know about the cloud-based enterprise service management vendor’s latest product and company news.

By CIO staff

Jul 3, 2025 9 mins

Enterprise Applications ITSM ServiceNow

18 famous ERP disasters, dustups, and disappointments

It’s no wonder ERP has such a bad reputation: The history surrounding the complex and expensive enterprise software market is packed with tales of vendor mudslinging, outrageous hype and epic failures.

By Grant Gross, Josh Fruhlinger, Peter Sayer, Thomas Wailgum

Jul 3, 2025 21 mins

ERP Systems Outsourcing Project Management Tools

4 things that make an AI strategy work in the short and long term

As the hype surrounding AI intensifies, many CIOs face a familiar tension: how to deliver tangible business value now, while building toward a longer-term vision.

By Pat Brans

Jul 2, 2025 9 mins

CIO IT Skills IT Strategy

CIOs: Are you being the champions of change for modern business?

In addition to managing the wide range of emerging tech, IT leaders are continually expected to step out of their comfort zones and steer the ship during periods of transformation. Staying on the front foot is a tricky balancing act, but these four a

By Joanne Carew

Jul 2, 2025 7 mins

CIO Change Management Digital Transformation

US judge issues split decision in antitrust case against SAP

The judge allowed parts of the case to proceed to trial, but pushed back against accusations that SAP was inappropriately denying a rival access to customer data.

By Evan Schuman

Jul 2, 2025 7 mins

Enterprise Applications Process Improvement SAP

AI, align thyself

AI alignment isn’t a checkbox; it’s a continuous discipline. Enterprises must embed oversight to keep AI safe, scalable and true to business intent.

By Leslie Joseph

Jul 1, 2025 10 mins

Artificial Intelligence IT Strategy

Unlocking business transformation through agentic AI

Master your digital journey by leveraging agentic AI through a strategic plan, turning autonomous technology into your ultimate growth partner.

By Magesh Kasthuri and Ramachandran Padmanabhan

Jul 1, 2025 10 mins

Digital Transformation Generative AI IT Strategy

CIOs rethink public cloud as AI strategies mature

Concerned about cost and data privacy, IT leaders increasingly see private cloud or on-prem as the better alternative for AI once workloads stabilize and experimentation is done.

By Grant Gross

Jul 1, 2025 5 mins

Artificial Intelligence Cloud Computing IT Strategy

Download the ‘AI-ready data centers’ spotlight report

In this issue: There are lots of great reasons for running AI applications in your own data centers – provided they’re up to the task. AI puts new demands on virtually every aspect of data centers from servers and networks to power grids

By CIO staff

Jul 1, 2025 1 min

Artificial Intelligence Data Center Servers

AdventHealth turns on ambient voice technology to tame physician burnout

Healthcare provider AdventHealth launched an award-winning rollout of AI-powered voice technology to ease the documentation burden on clinicians.

By Shane O'Neill

Jul 1, 2025 6 mins

Artificial Intelligence CIO 100 Healthcare Industry

Business survival requires an IT org that stands apart

How does your IT differ from the competition’s? Ensuring your IT strategy and execution is ahead of the pack where it matters most is all that counts.

By Thornton May

Jul 1, 2025 5 mins

Business IT Alignment IT Leadership IT Strategy

Ron Insana on why CIOs can’t wait for certainty in an unpredictable economy

Ahead of his FutureIT NY keynote, Ron Insana offers insight into how tech leaders can lead with confidence—even when the economy wavers.

By Shane O'Neill

Jun 30, 2025 5 mins

Innovation

IT lobbyists exploit EU AI Act uncertainty as deadline looms

Dominated by the likes of Apple, Google, and Meta, the CCIA has called to ‘stop the clock’ on the EU AI Act’s Aug. 2 implementation, with some EU leaders having already signaled openness to delaying the regulations.

By Martin Bayer

Jun 30, 2025 3 mins

Artificial Intelligence Compliance Regulation

Breaking mindsets with AI

A front-row seat to cognitive failure

By Chris Fuller

Jun 30, 2025 11 mins

Artificial Intelligence Generative AI IT Leadership

Reimagining the Spotify model for the human-AI enterprise

Enterprises must evolve: A Spotify 2.0 architecture reimagines agile teams with AI agents to drive scale, speed and smarter, adaptive execution.

By Prakash Pasupathy

Jun 30, 2025 17 mins

Artificial Intelligence Enterprise Architecture IT Strategy

Who should really be driving business transformation today?

CIOs often take the lead over transformative initiatives, but there’s debate over whether that’s the best approach for ensuring true business transformation rather than just a technical one.

By Mary K. Pratt

Jun 30, 2025 10 mins

Business IT Alignment Digital Transformation IT Leadership

SAP’s Rise rebrand conceals cost changes

SAP’s licensing reshuffles mean CIOs need to keep a close eye on costs, particularly when it comes to AI services.

By Lynn Greiner

Jun 27, 2025 7 mins

ERP Systems SAP Software Licensing

IFS rolls TheLoops agentic AI into industrial ERP

IFS plans to roll TheLoops’ agentic AI capabilities into its ERP system by year-end — but customers will have to wait to find out what these new features will cost.

By Anirban Ghoshal

Jun 27, 2025 4 mins

Artificial Intelligence ERP Systems Industry

Hakkoda Labs adds homegrown AI agent to its data team

The data consultancy transformed a skunkworks experiment into a ‘support engineer’ AI assistant that helps automate time-consuming data migration tasks — with higher-level agentic AI ambitions on the horizon.

By Paula Rooney

Jun 27, 2025 7 mins

Artificial Intelligence CIO 100 Digital Transformation

Cofidis offers a lifetime of support through digitalization

The French multinational consumer credit company is committed to emerging technologies so users make the best financial decisions for years to come.

By Nuria Cordón

Jun 27, 2025 6 mins

Business IT Alignment Digital Transformation Financial Services Industry

Larry Ellison has big ambitions for Oracle’s cloud business

Oracle is betting on its database dominance, AI vision, and massive data center investments in a bid to overtake current giants in the cloud.

By Tristan Fincken

Jun 27, 2025 4 mins

Databases Oracle Technology Industry

Is declining AI maturity a sign of progress?

Lessons from an award-winning CIO who is driving AI maturity and business transformation.

By Dave Wright and Brian Solis

Jun 26, 2025 8 mins

Artificial Intelligence Digital Transformation IT Strategy

8 trends defining the enterprise IT market today

Where’s the IT market headed? From AI to the edge, here’s a rundown of what’s shifting of late in terms of IT offerings, strategies, deployments, and investments.

By John Edwards

Jun 26, 2025 8 mins

Data and Information Security Generative AI Private 5G

The agentic AI reset is here

Now we can get down to serious AI integration and production-grade implementations.

By Nicholas D. Evans

Jun 26, 2025 7 mins

CIO Generative AI IT Skills

Top 9 generative AI use cases for business

Advanced chatbots, digital assistants, and coding helpers seem to be some of the sweet spots for gen AI use so far in business.

By Grant Gross and Maria Korolov

Jun 26, 2025 13 mins

Generative AI

Join our live discussion – CIO Essential Insights: New Thinking about Cloud Computing

Cloud capabilities are a critical part of the IT portfolio today, but tech leaders continue to evolve their thinking on the best role for cloud and how to manage some of the challenges that have emerged around cost, manageability, security, and more.

By Matt Egan

Jun 26, 2025 4 mins

Cloud Computing

How CIOs can beat enterprise bloat and unlock intelligence

AI budgets are booming, but impact lags. CIOs must shift from grand overhauls to embedding intelligence into real workflows for speed, savings and security.

By Conor Twomey

Jun 25, 2025 7 mins

Artificial Intelligence Generative AI IT Strategy

Could Agentforce 3’s MCP integration push Salesforce ahead in the CRM AI race?

Agentforce 3’s MCP integration accelerates multi-agent scaling for enterprises, but introduces new considerations around MCP-related security.

By Anirban Ghoshal

Jun 25, 2025 4 mins

Artificial Intelligence CRM Systems

Salesforce: Latest news and insights

Here’s what you need to know about the cloud-based CRM vendor’s latest product and company news.

By CIO staff

Jun 25, 2025 15 mins

CRM Systems Salesforce.com Technology Industry

7 ways synthetic data creates business value

Synthetic data has long been used to create larger training sets for AI while preserving privacy and protecting sensitive information. But its use has historically been limited to companies able to afford data scientists. Generative AI is changing al

By Maria Korolov

Jun 25, 2025 15 mins

Data Quality Generative AI IT Strategy

AI begins to reshape the IT job landscape as layoffs rise

As more companies cite AI as a main driver for layoffs, IT pros are left to wonder whether career anxieties are being realized or the industry is simply adjusting to another new paradigm.

By Sarah White

Jun 25, 2025 7 mins

Artificial Intelligence Hiring IT Jobs

Salesforce Agentforce 3 promises new ways to monitor and manage AI agents

Agentforce Studio regroups and reinforces existing features for building agents, while Command Center makes it easier to monitor what they are up to.

By Anirban Ghoshal

Jun 24, 2025 4 mins

Artificial Intelligence Salesforce.com Software Development

The ERP paradox: How digital transformation reinforces CFOs as data gatekeepers

ERP systems were meant to democratize data, but by reinforcing CFO control, they often sideline operations and stall true digital transformation.

By Ghassan Kabbara

Jun 24, 2025 16 mins

CFO Data Governance Data Quality

The new space race: Direct-to-device satellite communications and what it means for business

Driven by falling launch costs, a new space race is integrating satellite communications into smartphones for ultimate enterprise connectivity and resilience.

By Ed Fox

Jun 24, 2025 4 mins

Aerospace and Defense Industry Private 5G SpaceX

CIOs drop shotgun approach to get more strategic with AI pilots

Huge failure rates are leading many IT leaders to focus more on strategic and targeted AI projects, instead of launching dozens, or hundreds, of POCs.

By Grant Gross

Jun 24, 2025 6 mins

Artificial Intelligence IT Strategy Innovation

The 8 highest paying industries for IT talent

The tech industry isn’t the only hot spot for IT jobs, as there’s a growing demand for IT pros everywhere. These eight verticals pay the most for IT roles, according to the latest data from Dice.

By Sarah White

Jun 24, 2025 6 mins

Careers IT Jobs IT Skills

10 tough cybersecurity questions every IT leader must answer

From anticipating new threats to balancing risk management and business enablement, CISOs face a range of complex challenges that require continual reflection and strategic execution.

By Mary K. Pratt

Jun 24, 2025 11 mins

Business IT Alignment CSO and CISO Threat and Vulnerability Management

Why CIOs must embrace persona-based AI

To maximize AI's value, CIOs must embrace a persona-based strategy, tailoring intelligence to the specific workflows of different employee roles.

By Chinmay Shepal

Jun 23, 2025 8 mins

Artificial Intelligence Generative AI IT Strategy

The 10 biggest issues IT faces today

AI has disrupted the IT agenda. But the need to deliver business value quickly, navigate geopolitical risks, and future-proof the IT organization are also reshaping CIOs’ thinking on IT.

By Mary K. Pratt

Jun 23, 2025 11 mins

CIO Digital Transformation Generative AI

7 reasons the right relationships lead to better tech outcomes

For many businesses, unlocking full potential requires partnering with other tech organizations. But partnerships depend on more than just the tech itself.

By Kate Vitasek

Jun 23, 2025 6 mins

ICT Partners IT Skills Vendor Management

The AI revolution isn’t about technology – it’s about people

AI is breaking the tech-first trap, putting people, not tools, at the center of digital transformation to unlock real adoption, agility and innovation.

By Abhijeet Mukkawar

Jun 20, 2025 9 mins

Development Tools Digital Transformation Generative AI

Multicloud ROI: A guide to maximizing value and efficiency

IT experts offer advice for calculating ROI in a multicloud environment, including cloud cost management, performance insights, and effective governance to boost business outcomes.

By Josh Fruhlinger

Jun 20, 2025 15 mins

Cloud Computing

11 most in-demand AI jobs companies are hiring for

Organizations are optimistic about AI in the workplace, but rapid adoption has sparked the need for new hires to help design, develop, implement, and maintain AI tools and services.

By Sarah White

Jun 20, 2025 10 mins

Data Scientist Generative AI Hiring

CDP is now a must-have in 2025’s MoSCoW

In 2025, if you don’t have a GenAI-powered CDP, you’re not just behind — you’re blind to your customers and flying without a compass.

By Shaurya Agrawal

Jun 19, 2025 8 mins

CRM Systems ERP Systems Generative AI

Agentic AI: 9 promising use cases for business

Organizations are deploying the ever-advancing technology to assist with software programming, create advanced business intelligence, and automate customer support and HR functions.

By Grant Gross and Maria Korolov

Jun 19, 2025 13 mins

Business Intelligence IT Strategy Threat and Vulnerability Management

How Babson College went all-in on AI in higher education

With its award-winning EduAI Revolution strategy, Babson is using generative AI to reshape student learning and college operations.

By Shane O'Neill

Jun 19, 2025 6 mins

CIO 100 Education Industry Generative AI

From cloud first to cloud only: How PPG’s Bhaskar Ramachandran drives bold transformation

The paint and coatings manufacturer’s CIO takes a people-driven approach to delivering business impact — and it starts with clarity of vision and the courage to take a leading position on emerging technologies.

By Dan Roberts

Jun 19, 2025 11 mins

Digital Transformation Financial Services Industry IT Leadership

How sovereign is Microsoft Sovereign Cloud really?

Microsoft promises its customers in Europe greater sovereignty with new cloud offerings. However, analysts describe the offer as a smokescreen.

By Martin Bayer

Jun 19, 2025 6 mins

Cloud Computing IT Strategy Microsoft

Cloud in the age of AI: Six things to consider

AI-ready organizations need to consider factors such as value, scalability, data sovereignty and sustainability as they weigh up infrastructure options including cloud computing, on-premise data center and edge computing.

By Matt Egan

Jun 19, 2025 6 mins

Artificial Intelligence Cloud Computing