feature Thermo Fisher transforms its customer experience The scientific equipment and services provider is automating and digitizing sales and customer service workflows to expedite sales and better serve its customers. By Thor Olavsrud Aug 12, 2022 CIO 100 Digital Transformation Science Industry opinion Join the CIO Experts Network The CIO Experts Network is a new platform that makes it easier to find new opportunities to contribute content to our custom editorial programs. By Lizmarie Betances Aug 11, 2022 2 mins CEO CFO CIO feature Unlocking the hidden value of dark data The chances are that most of the data you collect — from human communications to machine logs — is piling up with little plan for actualizing its potential. Good governance and AI can help. By Maria Korolov Aug 11, 2022 9 mins Data Management Data Science opinion 8 strategic imperatives for SAP transformation success Organizations undertaking business transformations centered on SAP would be wise to take an integrated approach to their sourcing strategy and partnerships. Here’s how to get it right. By Len Riley Aug 11, 2022 10 mins ERP Systems SAP interview Disney Advertising’s Dana McGraw: Sharing data enhances its value The VP of audience modeling and data science views success of data-driven products and practices as a measure of strong business partnerships and a culture steeped in empathy. By CIO staff Aug 10, 2022 Analytics Data Science feature CIO 100 US: 7 award-winning financial services and insurance IT projects The financial services and insurance industries are leading the way with digital tools that enhance customer experiences and automate business insights. By Mary K. Pratt Aug 10, 2022 15 mins CIO 100 Financial Services Industry Insurance Industry feature 9 investments CIOs should make before recession hits In economic downturns, cost-cutting is essential. But so too is making the right IT investments, as IT can better position their organizations to weather lean times and come out ahead for the long run. By Stephanie Overby Aug 9, 2022 7 mins Budgeting IT Leadership IT Strategy feature 7 traits of digital-savvy CIOs Just as employees are upskilling in the latest tech, so too should CIOs, whose ongoing digital skills acquisition can greatly impact their organizations and their careers. By Esther Shein Aug 8, 2022 12 mins CIO Digital Transformation IT Skills feature Cloud PC preps Grant Thornton for hybrid future Pandemic wins in the cloud have pushed the UK-based accounting firm to bet on desktop as a service as part of an accelerated transformation that sees IT freed up to better address analytics and AI. By Paula Rooney Aug 8, 2022 Cloud Computing Desktop Virtualization Microsoft opinion Shifting from keeping the lights on to turning on new lights How a Service Quality Index can simplify operational excellence and create breathing room for innovation By Michael Bertha Aug 5, 2022 6 mins Business Operations IT Operations news 94% of enterprises are overspending in the cloud: report Respondents to a HashiCorp-Forrester report said they were overspending in the cloud due to a combination of factors such as underused and overprovisioned resources, and lack of skills. By Anirban Ghoshal Aug 5, 2022 3 mins Cloud Computing Multicloud feature What is data visualization? Presenting data for decision-making Data visualization is the presentation of data in a graphical format to make it easier for decision makers to see and understand trends, outliers, and patterns in data. By Thor Olavsrud Aug 5, 2022 7 mins Data Visualization feature Las Vegas CIO shapes city of future on IoT, cloud 5G and connected roadways replete with advanced internet of things equipment are paving the way to a future of autonomous vehicle use and resident benefits that go beyond tourism dollars. By Paula Rooney Aug 5, 2022 8 mins Cloud Computing Government IT Internet of Things feature Top 11 change management certifications to boost your IT career Change management is a vital skill for IT, project management, and development. Here are the top certifications to help hone and demonstrate your change management skills. By Sarah K. White Aug 4, 2022 9 mins Careers Certifications interview Legendary CIO Larry Quinlan on lifting as you climb the ladder The former global CIO at Deloitte — and CIO Hall of Fame member — explains the importance of lifting up colleagues on your way to a leadership role and how to bring new ideas to fruition against the odds. By Dan Roberts Aug 4, 2022 IT Leadership opinion What CEOs really need from today’s CIOs In the data economy, corporations need CIOs who can get out of delivery and into redesigning their businesses for the future. By Martha Heller Aug 3, 2022 6 mins IT Leadership feature CIO 100 US: 8 award-winning healthcare IT projects Healthcare organizations are increasingly embracing digital initiatives to expedite evaluations, better share medical records, and improve patient care. By Mary K. Pratt Aug 3, 2022 18 mins Business Process Management CIO 100 Healthcare Industry news Cloud infrastructure sales rise as Microsoft closes in on AWS Google Cloud, AWS and Azure collectively account for 63% of global cloud infrastructure expenditure, according to a new report from Canalys. By Jon Gold Aug 2, 2022 3 mins Cloud Computing Technology Industry news Global RPA software sales forecast to jump this year North America will account for the largest revenue share at 48.5%, followed by Western Europe and Japan at 19% and 10%, respectively, according to Gartner. By Anirban Ghoshal Aug 2, 2022 3 mins Enterprise Applications Robotic Process Automation feature 7 ways CIOs can curb costs before recession hits With CEOs anticipating recession, IT leaders need to take proactive steps by reassessing contracts, tech portfolios, projects lists, and job postings before CFOs come for their budgets. By Stephanie Overby Aug 2, 2022 7 mins Budgeting IT Leadership opinion 5 tips for turning around a blow-up meeting All CIOs have been in a meeting where they challenged someone’s thinking and received an emotional response. I call these blow-up meetings, and how you handle them can create a pivotal moment in your transformation or change management program. By Isaac Sacolick Aug 2, 2022 IT Leadership interview Applied Energy Services doubles down on data quality AES digital chief Alejandro Reyes turns up the heat on data analytics and AI as customers and commercial clients take a more proactive approach to responsible energy usage and sustainability. By Tim Scannell Aug 2, 2022 Analytics Data Management feature 3 places edge-computing challenges can lurk Figure in cost, complexity, and legal issues when weighing the potential benefits of edge networking. By Peter Wayner Aug 1, 2022 6 mins Edge Computing news Lack of IT alignment hampers migration to SAP S/4HANA, report says Approximately 66% of respondents say that the biggest hurdle to complete SAP S/4HANA migration is aligning business, project, and IT teams. By Anirban Ghoshal Aug 1, 2022 4 mins Business IT Alignment Digital Transformation ERP Systems case study How Aster DM Healthcare used federated learning to better secure AI analysis of sensitive data The Indian hospital system’s Secure Federated Learning Platform promises to democratise access to health data, paving the way for the development of AI-enabled healthcare technology. By Yashvendra Singh Aug 1, 2022 6 mins Electronic Health Records Healthcare Industry feature 5 forces shaping the future IT workforce From political and social issues to the four-day workweek, forces beyond the pandemic are reshaping the IT work landscape. By Stacy Collett Aug 1, 2022 Hiring IT Leadership Staff Management feature NLP helps Eli Lilly work at a global scale With teams across the globe working in a variety of languages, the pharmaceutical multinational couldn’t afford a translation bottleneck, so it turned to natural language processing. By Thor Olavsrud Aug 1, 2022 CIO 100 Natural Language Processing opinion The CIO’s guide to mastering IT trends CIOs can be trend masters or trend victims. Those that fare best know how to navigate the sea of tech trend chatter to keep their organizations on top of the latest disruptions and opportunities. By Thornton May Jul 29, 2022 IT Leadership interview Networking 101: Cultivate your weakest links Your closest contacts won’t expand your opportunities in the way people outside your network can, says Athena Alliance CEO Coco Brown. By Maryfran Johnson Jul 29, 2022 6 mins Careers feature Capital Group invests big in talent development The financial services firm has been recognized as a top employer for tech workers thanks to its commitment to long-term career growth. By Sarah White Jul 29, 2022 Hiring IT Training feature IT leaders get creative to fill data science gaps The ongoing data scientist shortage sees enterprises reconfiguring data teams, upskilling promising employees, and partnering to improve talent pipelines. By Sharon Gaudin Jul 28, 2022 Data Science Data Scientist Hiring opinion XaaS isn’t everything — and it isn’t serviceable ‘Everything as a service’ doesn’t include every service IT provides, not to mention everything outside IT that can be characterized as a service. And what it leaves out is arguably more important than what it includes. By Bob Lewis Jul 28, 2022 IT Strategy interview SAIC CIO Nathan Rogers on moving past the office-centric mentality The Fortune 500 provider of government services and information technology is leaning into its hybrid work future. By CIO staff Jul 27, 2022 5 mins IT Leadership feature CIO 100 US: 9 award-winning government IT projects Public-sector agencies and institutions are turning to tech to streamline processes, facilitate scale and innovation, and improve the lives of those they serve. By Mary K. Pratt Jul 27, 2022 18 mins CIO 100 Government IT interview Q&A: Empowering agile beyond IT at Fannie Mae CIO Ramon Richards and his team have matured the mortgage financer’s agile processes and CI/CD practices — extending the agile approach across the organization at large. By Martha Heller Jul 27, 2022 Digital Transformation feature The small business CIO with big lessons for enterprise IT chiefs Devoted to helping smaller outfits find their digital mojo, CIO Fabienne Wintle shares the importance of understanding the entire business whether you work for a small business or a large enterprise. By Rosalyn Page Jul 26, 2022 9 mins IT Leadership opinion The experience economy, the ecosystem mandate, and why API design may be the key to competitive advantage As the experience economy and API economy collide, enterprise leaders must take a proactive approach and embrace a little-known but deeply rooted technical discipline. By Charles Araujo Jul 26, 2022 7 mins APIs Innovation Software Development news Oracle Fusion Sales aims to automate repetitive sales tasks The new version of Oracle Fusion Sales has added smart recommendations, helping it compete with rival CRM applications. By Anirban Ghoshal Jul 26, 2022 CRM Systems Oracle SaaS feature 7 traits of inspirational IT leaders All CIOs are leaders, yet only a select few are truly inspirational leaders. Here’s how you can become one of them. By John Edwards Jul 26, 2022 8 mins IT Leadership feature PGA of America swings for the public cloud The efficiencies of going all in on AWS has freed up the golf association to dedicate more IT resources to bringing new services and value to its 28,000 members, professional and hobbyists alike. By Paula Rooney Jul 26, 2022 Cloud Computing opinion Data tokenization: A new way of data masking Replacing sensitive data with tokenization technologies offers numerous security and compliance advantages for enterprises. By Yash Mehta Jul 25, 2022 Data Privacy Data and Information Security Security how-to How to get on a board of directors: 10 tips for CIOs IT leaders seeking board opportunities need to network, raise their profile, nurture their relationships, and pursue their passion to land the right board roles where they can have an impact. By Stephanie Overby Jul 25, 2022 10 mins CIO Careers Technology Industry feature District Medical Group transforms its approach to data management CIO Kevin Rhode is modernizing the nonprofit medical group’s data management infrastructure and overseeing the integration of electronic medical records (EMRs) as DMG grows. By Thor Olavsrud Jul 25, 2022 Data Management feature What is value stream mapping? A lean technique for improving business processes VSM is a lean management technique that helps businesses eliminate process redundancies and waste by finding ways to improve current lean and agile business processes. By Sarah K. White Jul 22, 2022 9 mins IT Governance Frameworks IT Leadership IT Strategy analysis 5 vendor sales negotiation tactics — and how to counter them Far too many IT executives are ill-prepared for the sophistication of messaging and tactics vendors bring to the negotiation table. Here’s what you should know and how you can push back. By Len Riley Jul 22, 2022 12 mins Vendor Management news SAP Q2 results a mixed bag By Charlotte Trueman Jul 21, 2022 SAP Technology Industry feature The new CIO playbook: 7 tips for success from day one Making the transition to the top IT leadership post can be an overwhelming leap for many. Setting yourself up for success begins with listening. By Christina Wood Jul 21, 2022 11 mins CIO IT Leadership interview IT legend Charlie Feld on the CIO as chief integration officer The influential IT executive lends advice to digital leaders in an age where businesses are either going to transform or disappear. By Dan Roberts Jul 21, 2022 IT Leadership opinion How CIOs can unite sustainability and technology Delivering on the promise of sustainability will require CIOs to work in close collaboration with other executives to identify the technologies that will help their company achieve its ESG goals. By Diana Bersohn and Sanjay Podder Jul 20, 2022 IT Leadership feature IT leaders uplift women to fill tech talent gaps As the IT talent gap looms large, companies need to think outside the box to recruit and retain a strong female bench for key areas such as cybersecurity and software engineering. 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