News

5 tips for implementing an effective D&I strategy

To be successful, a diversity and inclusion initiative requires an organization-wide cultural shift. Transformation experts and IT leaders share tips for fostering real change in your organization.

By Sarah K. White

Sep 11, 2020 9 mins

Diversity and Inclusion IT Leadership Staff Management

Returning to the workplace: IT’s role

IT and security teams must prepare for three different workforce scenarios to keep productivity levels high

By Rick Grinnell

Sep 10, 2020 8 mins

IT Leadership Security

Towards smarter security

Is your network context-aware? Machine learning can help.

By Adib C. Ghubril

Sep 10, 2020

Machine Learning Security

7 new rules for leading IT teams in the COVID era

Getting IT teams to work imaginatively and productively has always been challenging. New social distancing restrictions elevate a demanding task to a new and even more daunting level.

By John Edwards

Sep 9, 2020

IT Leadership Project Management

How to build a resilient IT culture

The pandemic has underscored the importance of thriving through hardship and uncertainty. IT leaders discuss how theyu2019re adjusting their leadership practices to help foster this key IT trait for the long haul.

By Esther Shein

Sep 8, 2020

IT Leadership

Building enterprise agility

Why and how to foster this key capability in your organization

By Nicholas D. Evans

Sep 7, 2020

Digital Transformation IT Leadership

Blue Cross NC brings IT back in house to improve agility

The health insurer insourced its engineering team after a frustrating experience with an MSP and is now reaping the benefits of a more responsive infrastructure.

By Peter Sayer

Sep 7, 2020 6 mins

Digital Transformation Healthcare Industry IT Leadership

Creating an IT culture of inclusiveness and belonging

For too long, and out of necessity, Black IT professionals have been silent about their experience. Creating a safe space to engage, listen and learn from others is a necessary first step towards creating a workplace culture that fully supports and v

By Damon Carter

Sep 4, 2020 9 mins

Diversity and Inclusion IT Leadership

How architecture helps agile projects hit business targets

Business and enterprise architecture can be very complementary to the success of agile programs and projects, increasing the odds of reaching your targeted business outcomes.

By Daniel Lambert

Sep 3, 2020

Agile Development Digital Transformation Enterprise Architecture

Analytics: Your supply chain’s competitive edge

Global disruptions in the wake of COVID-19 have IT leaders accelerating adoption of data analytics to ensure supply chain effectiveness and integrity.

By Bob Violino

Sep 3, 2020 11 mins

Supply Chain Management Software

Spinning up digital innovation at Warner Music Group

Ralph Munsen, CIO of Warner Music Group, discusses technology and business transformation at the global music company.

By Martha Heller

Sep 2, 2020

Digital Transformation IT Leadership Innovation

Transforming analytics into business impact

Getting the most from analytics requires a laser focus on business outcomes. Here, IT leaders shed light on how they transformed their companyu2019s analytics practices into business assets.

By Thor Olavsrud

Sep 1, 2020

Analytics Business IT Alignment Digital Transformation

USPTO digital transformation rests on culture change

U.S. Patent and Trademark Office CIO Jamie Holcombe has overhauled the federal agency's IT culture as part of its digital transformation.

By Thor Olavsrud

Sep 1, 2020

Digital Transformation Government IT IT Leadership

3 ways IT product management can accelerate recovery post-COVID-19

IT product management helps IT organizations deploy new technologies faster, respond to the business's urgent demands, and enable end-to-end product lifecycle management. It can also play a key role in helping the IT organization recover quickly

By Suya Xiong

Aug 31, 2020

IT Leadership Project Management

11 ways to boost morale in a COVID world

IT leaders are shaking up IT strategies and altering their approaching to leading their teams, introducing new methods for motivating and rewarding remotely.

By Paul Heltzel

Aug 31, 2020

IT Leadership Remote Work Staff Management

Top 10 help desk tools for better customer service

If you're looking to automate your help desk look no further than these 10 popular help desk ticket tools that can help you create a more streamlined customer service experience.

By Sarah K. White

Aug 28, 2020 11 mins

Enterprise Applications ITSM

Inside Adobe’s employee-focused COVID-19 response roadmap

A comprehensive business continuity blueprint and advance planning paved the way for Adobe's rapid work-from-home transition, but the focus on employee experience was the key to success.

By Cynthia Stoddard

Aug 28, 2020

IT Leadership Remote Work Security

4 software development KPIs that matter today

In todayu2019s Agile-driven world, traditional KPIs are not the best measures of software development productivity. Here are redefined metrics for assessing team performance, output, and morale.

By Anna Frazzetto

Aug 27, 2020

IT Leadership Software Development

5 conversations CIOs must have to advance digital business

CEOs are turning to CIOs to lead digital business efforts, but success depends on your ability to inspire, empower, and engage other business leaders. These are the conversations you need to be having.

By Chris Howard

Aug 26, 2020

CIO Digital Transformation IT Leadership

Design thinking: The secret to digital success

Design thinking has become a key practice for enterprises crafting digital products with the end user in mind. CIO.com spoke to design thinking practitioners to understand why and how organizations are leveraging it.

By Clint Boulton

Aug 26, 2020

Digital Transformation IT Leadership IT Strategy

Creating net-new tech talent during the worst talent shortage we’ve seen

As U.S. companies see a surge in tech investments, they must look at new ways to develop domestic tech talent to support heavy demand

By Justin Vianello

Aug 25, 2020

IT Leadership IT Skills Technology Industry

Pros and cons of low-code platforms

The sales pitch is enticing: Apps with a few clicks. But what are you really setting your organization up for when you buy into low-code development?

By Peter Wayner

Aug 25, 2020

Software Development

Land O’Lakes and Microsoft partner to cultivate agtech solutions

The companies are developing tech to boost agricultural production, support sustainability and provide rural broadband, underscoring a growing trend of vendors co-creating solutions with customers.

By Clint Boulton

Aug 25, 2020

Cloud Computing Markets

Livongo and Teladoc merger: a catalyst for accelerating healthcare’s digital transformation

Are we in the midst of a broad-based restructuring of the digital healthcare sector?

By Paddy Padmanabhan

Aug 24, 2020

Digital Transformation Electronic Health Records Healthcare Industry

A 10-point plan for addressing WFH cybersecurity challenges

Back in early Spring, ensuring users could access the necessary applications securely from home was priority No. 1. Now, 3-4 months later, work from home looks like it's here to stay u2026 for a while, at least. Here's your to-do list for t

By Pete Lindstrom

Aug 24, 2020

Remote Work Security

The CIO’s guide to navigating office politics

The CIO role is rapidly changing. So too are the politics IT leaders encounter when collaborating on digital initiatives. Here's how to keep IT on task and above the fray.

By Minda Zetlin

Aug 24, 2020

Business IT Alignment CIO IT Leadership

As smart cities evolve, so does the role of technologists in government

A rise of connected data and devices means more opportunity to leverage technology to improve our communities

By Sue Weston

Aug 21, 2020 4 mins

Analytics IT Leadership Internet of Things

8 tips for avoiding IT staff burnout during a pandemic

IT leaders get creative managing remote tech teams working from the confines of home offices. Hereu2019s how they alleviate burnout that threatens to crater WFH life.

By Clint Boulton

Aug 21, 2020 6 mins

Collaboration Software Remote Work Small and Medium Business

How COVID accelerated digital transformation at Aflac

Rich Gilbert, chief digital information officer, on how COVID-19 is allowing IT at the insurer to move full steam ahead on its innovation roadmap.

By Martha Heller

Aug 19, 2020

IT Leadership

PG&E reduces wildfire risk with AI

The California utility is using high-resolution aerial photography and computer vision to enhance and accelerate asset inspections.

By Thor Olavsrud

Aug 19, 2020

CIO 100 Data Science Machine Vision

What is workforce management? A process for ensuring employee productivity

Workforce management (WFM) began as a scheduling process but has since grown into a complex framework for maintaining human capital, budgeting and scheduling for your workforce.

By Sarah K. White

Aug 18, 2020 5 mins

Enterprise Applications IT Governance Frameworks Staff Management

Emerging tech soothes pandemic-disrupted supply chains

Jaguar Land Rover and Colgate-Palmolive are among the many enterprises turning to machine learning software and other data-crunching tools to ensure supply can meet demand.

By Clint Boulton

Aug 18, 2020 6 mins

Graph Databases Machine Learning Supply Chain Management Software

The CIO’s cost-optimization playbook: 7 tips for tight times

IT leaders lend advice on optimizing IT for value when budgets get lean u2014 without impairing growth projects.

By Esther Shein

Aug 17, 2020

Budgeting IT Leadership

Lexmark proves the power of CIO-CTO collaboration

The efficacy of Lexmark's digital strategy depends on collaboration between the company's CIO and CTO. The secret to success? Communication, accountability, competence and empathy, says CIO Brad Clay.

By Clint Boulton

Aug 17, 2020 5 mins

CIO CTO IT Leadership

6 hot emerging tech hubs for IT job seekers

With major tech hubs starting to feel oversaturated, you might want to find a new outpost with potential for growing your tech career. These six cities are your best bets, according to data from Dice.

By Sarah K. White

Aug 14, 2020 8 mins

Careers

The pandemic pivot: IT leaders innovate on the fly

Already accustomed to moving quickly, CIOs are testing and scrapping new solutions to accommodate customers. Their work could provide blueprints for future innovation.

By Clint Boulton

Aug 13, 2020

Digital Transformation IT Leadership Innovation

7 steps to prepare IT for a second-wave COVID-19 outbreak

Lessons learned to date promise to help IT weather a second round of COVID-19 lockdowns this winter. Following a few basic suggestions could spell the difference between a trouble-free transition to remote teams and a viral meltdown.

By John Edwards

Aug 12, 2020

Business Continuity Remote Access Remote Work

SurveyMonkey STEPs up battle for experience measurement market

Just as SAP prepares to sell a stake in Qualtrics, rival SurveyMonkey is doubling down on its enterprise partnerships, offering CIOs an opportunity to optimize spend and results in this emerging area.

By Peter Sayer

Aug 11, 2020

CRM Systems ERP Systems Technology Industry

The 7 most popular IT pilot projects today

The coronavirus pandemic has IT leaders shaking up IT priorities, with innovation pilots shifting to areas and technologies best suited to set up their organizations for near-term success.

By Mary K. Pratt

Aug 11, 2020

IT Leadership Innovation

IHS Markit makes bold bet on public cloud during the pandemic

Despite uncertainty brought on by the coronavirus pandemic, IHS Markit stuck with its strategy to move compute resources to AWS. IHS CIO Chad Moss offers tips for IT leaders making similar migrations.

By Clint Boulton

Aug 11, 2020

Cloud Computing Digital Transformation IT Leadership

Finding the ideal board readiness program (and why you need one)

When it comes to landing a board role, who you know matters just as much as what you know. Board readiness programs should help you with both.

By Maryfran Johnson

Aug 10, 2020 6 mins

Careers IT Skills

AI and machine learning: Powering the next-gen enterprise

IT leaders are already starting to reap the rewards promised by AI and machine learning — and a recent survey reveals half are considering greater investment as we hit economic headwinds.

By Eric Knorr

Aug 10, 2020 4 mins

Analytics Deep Learning Machine Learning

5 machine learning success stories: An inside look

IT leaders share how they are using artificial intelligence and machine learning to generate business insights.

By Clint Boulton

Aug 10, 2020 8 mins

Artificial Intelligence IT Strategy Technology Industry

The technology aboard the Mars rover Perseverance: An inside look

When it lands on the surface of Mars after a seventh-month journey, the newest rover will be powered by decades-old computing technology, early-stage machine learning, and a range of newer systems and software.

By Tim Scannell

Aug 7, 2020

Computers and Peripherals Machine Learning Virtual Reality

Reimagining your organization as an intelligent enterprise

Companies that did the work to become flexible, adaptable, and anticipatory have been well-positioned to respond to the challenges of the COVID-19 crisis. It's not too late for your organization to make that shift. Here's how to start.

By Diana Bersohn

Aug 6, 2020

IT Leadership IT Strategy

Inside Vodafone’s massive S/4HANA migration

One of the largest monolithic SAP installations in the world is now on S/4HANA, thanks to successful data prep and reskilling efforts.

By Peter Sayer

Aug 6, 2020

ERP Systems IT Leadership Telecommunications Industry

7 issues keeping CIOs up at night

No one-size nightmare fits all, but CIOs share many of the same concerns about securing the enterprise, automating work processes and retaining customers for the long haul.

By Stacy Collett

Aug 5, 2020

CIO IT Leadership

Digitizing industrial products at Cummins

Sherry Aaholm, CIO of the $23 billion engine manufacturer, shares her strategy for creating foundational change at scale

By Martha Heller

Aug 5, 2020

Digital Transformation IT Strategy Internet of Things

CIO Think Tank: Setting the multi-cloud agenda

How can enterprises handle the complexity of multiple clouds u2014 and reap unprecedented benefits? In a series of virtual roundtables, 30 IT leaders articulated the challenges and delivered insightful recommendations.

By Eric Knorr

Aug 4, 2020

Cloud Computing Cloud Management Cloud Security