News

Verizon boosts customer service with NLP

The telecom giant has reduced costs and improved customer service response times by leveraging natural language processing and deep learning to automatically process requests.

6 hiring trends that are changing how IT talent is found

Struggling to fill roles? Here's how improved employee experience, internal recruiting, and sophisticated use of AI are giving some companies an IT hiring edge.

IBM blockchain automates contract labor processes

IBM has leveraged blockchain to resolve discrepancies in its contingent labor contracts. If its global rollout goes well, the tech could soon be available as an product for invoice reconciliation.

6 tips for becoming a better mentor

Being a mentor can be a rewarding experience u2014 not just for those you are advising. IT leaders offer insights on how to establish strong, productive mentoring relationships.

Predictive analytics help PPG customers prevent corrosion

The supplier of paints, coatings, and specialty materials has created a new analytics service to help its customers maximize the uptime and life expectancy of their industrial assets.

7 digital transformation myths

A successful digital transformation can help you outpace competitive threats. But these conventional beliefs can cause your efforts to fall short.

Women IT leaders bring fresh perspectives to corporate boards

Organizations with diverse corporate boards perform better, innovate more, and attract and retain better talent. Women IT leaders are ready and are heeding the call.

The next casualty of cyberwar could be your business

We seem to live perpetually in a state of heightened alert, and companies need to ensure their security teams are prepared for a nation-state cyberattack and be able to react in a split second.

How to assess soft skills before you hire

In the digital era, tech skills are scarce, but soft skills like emotional intelligence, creativity and strategic thinking are the secrets to success. Hereu2019s how to ensure you hire for the intangibles.

Anheuser-Busch InBev brews data-driven transformation to lure talent

Brewing conglomerate AB InBev believes it has crafted a winning recipe to attract top Silicon Valley talent: decades of data and a commitment to emerging tech to help solve business challenges.

Engineering the hiring of engineers

Engineering is much more than just writing code u2013 itu2019s about improving a system. By re-engineering our hiring processes, we can bring much-needed efficiency and results to the system.

Why seek a board seat?

For those who want to go deeper into what it takes to run a company, being on a board can be a natural career progression. What it's not: easy money.

7 IT restructuring mistakes to avoid

To tackle digital initiatives, IT leaders are having to rethink and reorganize how work gets done. But driving change is about much more than just overhauling org charts and business processes.

How IT can improve the employee experience

Employee experience is as vital as customer experience — but remains an IT afterthought. Here's how to shift your focus and provide employees with the internal IT experience they deserve.

For BMC, internal IT is its own best customer

BMCu2019s shift to vetting its software on the front lines of its own IT department has been a game changer for improving customer experience, says CIO Scott Crowder.

The stretch assignment: A CIO’s path to burnishing business cred

Transformational projects, culture change, new roles and emerging technologies helped IT leaders from Equinix, Procter & Gamble, 84 Lumber and BP earn credibility from the business.

Why we need geoengineering now

The notion of humans manipulating the earthu2019s albedo is controversial. It should be. Nonetheless, billions must be invested in developing solar geoengineering right away.

AI, automation emerge as critical tools for cybersecurity

Organizations find new ways to relieve some of the burden on security teams while shoring up defenses.

Avnet IT sheds operations legacy to support business transformation

Max Chan, CIO of Avnet, is changing IT to support the $19 billion global companyu2019s transformation from a distribution business into an IoT solutions provider.

7 common IT mistakes that can spark future success

Failing up: IT pros share hard-earned lessons of early-career stumbles that paved the way to long-term career success.

At Barings, IT culture change pays dividends

Sometimes enterprise require a culture shake-up — or at least a culture harmonization, as Barings CIO Andy Lennon learned when he accepted the challenge of unifying up 5 organizations under on tech umbrella.

7 traits of successful enterprise architects

In an age of digital transformation, businesses need someone who can plan and build a forward-looking systems infrastructure. Here's how to find that elusive expert.

Not dead yet: Windows Server 2008 users have options

With support for Windows Server 2008 ending, thereu2019s still time to examine alternatives to upgrading.

Google offers IBM AS/400 apps new home in its cloud

Search giant follows Microsoft in offering route to legacy workload modernization via new Power Systems service in Google Cloud Platform.

Executive presence: The key to unlocking your leadership potential

Executive presence is that unique combination of qualities that sets leaders apart. Itu2019s also a skill that anyone can develop. Here's how to do it.

What good leaders do: 3 key practices you can adopt today

Providing good leadership means giving the people on your team the safety and space they need to thrive. Here are three things you can start doing now that will make a big difference in the year ahead.

7 tech buzzwords to cancel in 2020

Tech is an industry all too often fueled by hype, but some CIOs are fed up. Here IT leaders from retail, health care, consulting and other sectors discuss tech catch-all jargon they'd like to see dumped.

6 IT roles prime for reskilling

Digital initiatives are not just transforming business — they are also significantly shaking up the requirements of IT roles that support them.

How Lear makes self-service IT delivery work

Bonnie Smith, CIO of Lear Corporation, describes how embracing citizen developers led to a new self-service operating model for RPA tools and more.

20 IT resolutions for 2020

The new decade finds technology changing faster than ever. IT leaders must balance a wide array of priorities in developing a strategic agenda that can keep up.

Workplace 2020: 4 defining factors of the future of work

The coming year will move us one step closer to the workplace of 2025 and beyond. The signs are there. The shift is happening.

The state of digital transformation in 2020

The lessons learned from a decade of digital transformation provide a roadmap for those embarking on their own initiatives. CIO, Computerworld, CSO, InfoWorld, and Network World team up to dissect that legacy from every angle.

‘Drop dead weight, think analogue’: The modern CIO’s New Year resolutions

Technology and trust run in parallel at NZ Police

Deputy chief executive Mark Evans and CIO Rob Cochrane discuss how the NZ Police is working together – and differently – as ICT becomes a critical component of policing

CIOs discuss their top priorities for 2020

At the start of this new year, CIOs are focusing on more than just technological innovations and the latest greatest app or gadget to bring into their organization. Theyu2019re turning big picture, identifying ways to seamlessly embed technology into

5 data analytics investments worth the hype

Analytics technologies are all too often hyped as transformational magic. But these five emerging analytics investments look promising and productive enough to fuel future bottom-line benefits.

Uniper CIO seizes on company split to move to cloud

When power company E.ON spun off its gas business as a new company, Uniperu2019s CIO started modernizing.

IBM quantum computing network adds new Fortune 100 explorers

More businesses are experimenting with quantum computing via IBMu2019s Q Network, including Delta, Anthem, Goldman Sachs and Wells Fargo.

8 tips for reducing technical debt (without killing operations)

Cutting corners is all well and good until a development project hurtles into a reliability and financial black hole. Here's how to avoid the perils of technical debt.

3 success factors for scaling AI

To reap more benefits from artificial intelligence, executives need to evolve their use of the technology from a hot new trend to a seamless enabler.

Target’s new tech operating model hits the mark

CIO Mike McNamarau2019s bold bet on product management, agile, DevOps and reskilling has helped turn around the big box chain.

Top 9 challenges IT leaders will face in 2020

From skills shortages to privacy concerns, tech execs will need to overcome a number of hurdles along their digital journeys this year.

Black & Veatch calls on AI to automate field service

The $3.5 billion construction company is using artificial intelligence software to generate work orders, detect anomalies and predict machine failure on the fly, says CIO Barbie Bigelow.

Domo vs. Tableau: Self-service analytics tools compared

Self-service business intelligence has become the go-to tool for business decisions. Hereu2019s how Domo and Tableau stack up on features and pricing.

Analytics drives competitive advantage at Western Digital

$20B global manufacturer created a Digital Analytics Office to drive speed of insight and scale of operations.

Why you have to become a trusted advisor for high level customer experiences

Enterprise business strategies across all industries are shifting to be customer-centric. Providers have to evolve beyond just selling products with basic support to become trusted advisors, intimately involved in their customers success.

Distributed, not remote

Every company may be a software company, but many software companies are now becoming distributed software companies. By adopting an everyone remote culture, we can hire, empower, and enable employees, wherever they happen to be.

Migrating ERP to the cloud

Vendors are certainly pushing for this application modernization. But where are CIOs on this and how can they make it a business success?

Applying cognitive science to champion data-management adoption

Business relationship managers today have new techniques to make data management stickier. Mix it up for greater data-enablement adoption.

5 lessons from Goldman Sachs’ digital journey

Boe Hartman, who helped spearhead the creation of Goldman Sachs' consumer business, reflects on his most important lessons learned from the initiative.