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Industry

Industry | News, how-tos, features, reviews, and videos

opinion

Artificial intelligence is not a threat to human society

Artificial intelligence (AI) is here to make our lives easier. Period!

10 jan. 2018
Artificial Intelligence Digital Transformation Technology Industry
opinion

How blockchain is becoming instrumental to social change

Blockchain's ability to store information has applications and effects across industries.

10 jan. 2018
E-commerce Software Financial Services Industry Technology Industry
opinion

The approach to IT modernization at NYU Langone Health

A major, complex modernization initiative provides example of two success factors in managing transformational change.

9 jan. 2018
Digital Transformation Healthcare Industry Technology Industry
opinion

The service desk of our times

The evolution of intelligent service management, and why AI has brought enterprises to the cusp of the next transformation.

9 jan. 2018
ITIL ITSM Technology Industry
opinion

Women left out of CES keynotes again

The worldu2019s largest tech conference is severely lacking in women speakers for the second year in a row.

9 jan. 2018
Events Technology Industry
opinion

Project-based learning coming to disrupt research

Our centuries-old educational model is failing our students, and itu2019s failing us.

8 jan. 2018
IT Leadership IT Skills Technology Industry
opinion

Who benefits from the abolishment of net neutrality?

Net neutrality's dismantling by the FCC brings with pros and cons for Internet Service Providers and consumers.

5 jan. 2018
Internet Internet Service Providers Regulation
opinion

The end of Net Neutrality: the sky is not falling

Despite all the legitimate concern, as well as the hype, I do not expect significant impacts on mobile telecom management.

4 jan. 2018
Government Regulation Technology Industry
opinion

Bots and AI continue their march toward call center obliteration

AI and chatbots still remain uncharted territory for a substantial segment of the Call Center industry. In 2018, businesses will continue their work to find the right balance between customized customer care and digital efficiency.

4 jan. 2018
Technology Industry
opinion

How blockchain builds businesses around individuals

The next generation of blockchainu2019s power users will be businesses in their own regard, motivating new users by example.

4 jan. 2018
E-commerce Software Technology Industry