Analytics

How the needs of mid-sized organizations help drive analytics accessibility

Much of my focus within the business intelligence market has been covering the technologies, offerings and analytics adoption of small and mid-sized organizations.* During the past several years, I have noticed a large market shift benefiting mid-siz

Toyota uses analytics to keep delinquent customers in their cars

Toyota Financial Services' Collection Treatment Optimization (CTO) program helps its collections agents optimize which borrowers to call to help reduce delinquencies and keep customers in their vehicles.

7 ways small businesses can leverage customer data

Marketing, customer experience and data experts discuss what small and midsized businesses can learn about customers from the data they collect.

This data will kill you

In your CRM system is data that is, in the immortal words of Douglas Adams, u201cmostly harmless.u201d But hidden in your system are puff adders, violin spiders, and other small creatures that can be deadly.

The inaugural CIO100 awards finalists and winners

The 2016 CIO100 report: Full speed ahead

Even 800-pound gorillas can be disrupted

"As CIOs, our responsibilities and our roles are transforming," says Frito-Lay's Kristen Blum. "We have to step out of our comfort zones every day.u201d

How partnerships between IT and the business breed success

A key concept in agile development is increased partnership among IT and business partners. In enterprise data management and business intelligence, this increased partnership can only make things better. There can be a role for IT and a role for t

Glen Willoughby: Today’s CIOs wield revolutionary tools

Doing business with Scott Leader of Pegasystems: Transforming and thriving in the digital era