Digital Transformation

At Amtrak, business-IT co-creation engineers CX success

Close collaboration between IT and marketing is helping Amtrak provide a more seamless omnichannel experience for passengers.

A call for Kiwis to recycle mobile phones on International E-Waste Day

Inside AMP NZ’s ‘repatriation programme’

Irish IT services firm Evros opens 24×7 centre in Auckland

The customer journey map: A new playbook CIOs must master

How do you transform your demand planning to be more responsive and adaptive to today’s volatile global market? Danone has discovered the winning recipe.

The customer journey map: A new playbook CIOs must master

CIOs driving digital business strategy must master customer experience. That means working with marketing on a critical initiative: the customer journey map.

From solving ‘real world problems’ to ‘passion projects’ – how to get more young people involved in ICT

University of Auckland taps RPA and now champions it in the wider community

To kick-start AI projects, think “minimum viable intelligence”

AI systems don't need to be perfect to be put into production. They just need to be better than humans.

Innovative CIOs strike back against digital disruption

CIOs from every industry are looking to outmaneuver startups by taking a page from the disruptor's playbook to deliver innovative digital products and services.

‘Rebuilding the unthinkable’: LWA rebrands to Radian Digital