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Karachi, Pakistan, Medellin, Colombia, and Juarez, Mexico will top The Black Book of Outsourcing's 2010 list of the most dangerous cities for offshoring when it's released later this month.
Intercontinental Hotels Group tests whether having iPads helps concierges deliver better service to guests
U.S. Senator Charles Schumer says he plans to propose a bill to curb the use of foreign call centers and bring call center jobs back to American shores, but the legislation could prove more costly to the government than to companies that outsource ov
This year's CIO 100 applications were each reviewed by two members of our judging panel
Our method for selecting this year's winners
Since 1999, private corporations in the U.S. have outsourced a variety of business services to federal prison inmates, who today earn around $1 an hour for call center work. Proponents of the practice claim prison labor is a low-cost alternative to o
Findings from a new IT salary study conducted by researchers at the University of Maryland challenge the notion that H-1B visa workers depress the wages of American-born citizens and that American corporations only hire H-1B visa workers for cheap la
Mobile web conferencing isn't for everyone - but IT leaders should remember that some of the most prominent business users are the ones who want it. Here's a look at why IT should support this niche feature.
CIO magazine's quarterly survey shows a brighter outlook for IT departments, but large companies are faring the best.
Health industry CIOs have a real opportunity to drive innovation and break down siloes of information in light of the federal government's allocation of $467 million to electronic health records over the next two years.
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