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With different signals around enterprise service management, it can be helpful to dig into what is the u2018whyu2019 behind itu2026and why it will stick around even when the marketing hype around it is slightly easing down.
Patching old systems, migrating email to the cloud, unsupported compliance mandates, and ERP upgrades are some of the jobs IT pros dread most.
How to redefine employee experiences that drive operational efficiencies.
Legal uncertainties shutter previously accessible databases used to identify fraudsters, criminals, thieves and hackers.
Take Control of Your Infrastructure
Think youu2019re done with hearing about GDPR? Not so fast. Data privacy legislation isnu2019t going anywhere and thereu2019s a lot we can learn from the ups and downs of the EU experience.
Today is the first day of the rest of your life u2026 or at least of the endless process of GDPR compliance. Your customer relationship management (CRM) and marketing automation systems are ground zero for GDPR issues, but thatu2019s not all.
Focus on values and relationships, be sure people have enough freedom and motivation to make the right choices and, ultimately, that will get you to that true service excellence environment.
Industry experts discuss what new regulations concerning data and technology mean for organizations and what IT can do to mitigate security and compliance issues, both old and new.
With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well.
Or, why processes arenu2019t as cracked up as we think they are.
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