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IT organizations are adopting AI-based tools to improve support, optimize infrastructure, and predict system breakdowns, freeing up staff for higher-value tasks.
Strategic outsourcing is a two-way street. Here's how to increase your likelihood of getting the best from your IT service providers.
CIOs are closer to modern technology infrastructure than they may realize.
Organizations are increasingly tapping service providers to glean insights from their data. Here are the benefits and risks of analytics outsourcing.
What is the state of CRM and where should CRM tool vendors be going? Here's what CIOs have to say.
When it comes to IT outsourcing, more companies are reporting plans to increase spending nearer to their own shores than u201coffshore.u201d This has several implications for CIOs and IT leaders.
Resource management is the most complex component of any services business. It is also the most misunderstood.
Architecture matters too much to entrust to a framework or methodology. But donu2019t worry: Not having a methodology isnu2019t a problem; itu2019s a liberation.
CIOs are disrupting their IT departments, introducing new operating models to stay ahead of digital changes driving their respective industries.
While cyber liability insurance policies are complex and proving claims can be daunting, CIOs in the midmarket space agree access to resources provided in the policies make the investment worthwhile.
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