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Thereu2019s inevitable tension between enforcing global IT standardization and allowing flexibility at the local level. Hereu2019s how to find the right balance.
The airline, using Sprinklr and other tools, is seeking hard-dollar returns from conversations on Facebook, Twitter and Google+, among other social networks.
Faced with the challenge of converting subscribers to a new platform while implementing a price increase, Equipment Data Associates turned to Scout Analytics to provide the data analytics it needed to better understand and serve its customers.
Sure, there's admin certification to verify knowledge and experience, but even certified admins make errors. While these errors are easy to spot, preventing them may mean sending employees back to school.
Big data is rapidly transforming the way we think, work and play. It is helping enterprises use their data to improve their processes, recognize anomalies and better connect with customers. The power of data is changing everything, often without our
In broadband networking, the last-mile problem is getting from the big pipes to the end user at a reasonable cost. The last mile in CRM is getting data from users' favorite application -- email -- into the CRM system without disrupting their bel
Implementing cloud-based ERP software wasn't exactly a nuts-and-bolts deployment for FMW Fasteners, as the software needed specific fastener manufacturing industry functionality. Experience rolling our cloud CRM helped, as did an experienced con
VoloMetrix's enterprise analytics technology uses social engineering to let CIOs quickly identify bottlenecks and pain points in their organization. Using that data, they can better allocate time, energy and resources. The only catch is they hav
During the last year, Advanced Technology Services (ATS) rolled out SAP's eFactory Mobility platform and the associated Work Manager app. CIO Chris LeBeau explains how the technology helps ATS technicians improve efficiency, provide better servi
Another company acquired about 75 percent of Lincoln Trust, along with its technology, which left the CTO with a pressing need for a new technology platformu2029.
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